PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Managed, coached, motivated and mentored team of (10) implementation consultants across the US and Canada.
• Primary point person and go - to resource for initiating new and existing customer implementations of manufacturing ERP, Warehouse Management, Quality Control, Plant Monitoring, Mobile Logistics, Mobile Sales and BI/Analytics solutions, conversion from legacy system, installation/integration with development enhancements.
• Consulted with sister company FUTURA technical services on customer physical, virtual and hosted cloud migration projects independent and/or integrated in core software implementation.
• Consulted with project, technical and development managers in establishing project resource needs, forecasting timeline, scheduling resources and revenue accurately on a weekly, monthly, quarterly and year end basis.
• Managed multiple projects and add-on training engagements simultaneously, including, forecasting services and software revenue, tracking financials, managing risks, scope, timeline changes, and issues through to resolution.
• Reported software and services revenue projections for ALL projects and customer engagements on a monthly, quarterly and yearly basis to President, CFO and owner of the company.
• Managed budget and cost controls to ensure expenses are commensurate with established operating budget forecast.
• Managed the implementation process/procedures and ongoing management of a professional services department delivering services to clients, including billable utilization of team, contract analysis, expense management and procurement.
• Monitored progress of ALL professional services engagements and /or site implementations to ensure on-time, successful schedules, while providing direction and guidance to staff.
• Set and communicated team/individual objectives to motivate individuals to achieve high performance.
• Allocated work load to fully utilize every employee's talents and subject matter expertise.
• Provided regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognized high performers to maintain motivation and retain key talent
• Scoped, quoted, negotiated, closed and scheduled additional training/consulting services to meet and exceed corporate services sales targets, budgeting, and business planning for department.
• Worked with the sales organization in closing new business opportunities.
• Escalation point for issues with other departments, and client concerns. Escalated issues to upper management as necessary.
• Regularly held meetings with internal department managers, project managers and the sales team to discuss project progress and address any project issues and/or concerns in a timely manner.
• Hosted initial discovery, gathering of the requirements and work with development and other cross functional teams on task execution.
• Proactively managed changes in project scope, identified potential crises, and devised contingency plans.
• Communicated with client to negotiate revisions, changes, or any additional scope enhancements or timeline modifications required based on contractual agreements.
• Executed installations, upgrades, configuration, testing, and migration as part of the implementation project.
• Served as the primary point of contact (POC) with the customer during the implementation process and conducted formal weekly status calls on project status.
• Documented and manage issues through resolution until the customer is live and transitioned to the managed services/support groups.
• Reported status of all projects to Executives, Key Stakeholders in the company and clients.

Confidential

Account Representative

Responsibilities:

• Primary responsibility was to drive new business development in local markets, increasing sales and revenues throughout the assigned territory, developing new client relationships and managing existing clients to maximize customer satisfaction.
• Wrote proposals, contracts and quotes.
• Responded to RFP and RFI request.
• Maintained a prospect pipeline sufficient to achieve new business targets.
• Demo products to Client Staff Committees, Superintendents, Business Managers and Technology Directors.
• Scheduled and attended conferences throughout the east coast

Confidential

Sales/Account Representative

Responsibilities:

• Primary responsibility was to drive new business development in local markets, increasing sales and revenues.

Confidential

Account Manager

Responsibilities:

• Primary responsibility was to drive new business development in local markets, increasing sales and revenues throughout the assigned territory, developing new client relationships and managing existing clients to maximize customer satisfaction.
• Wrote proposals, contracts and quotes.
• Responded to RFP and RFI request.
• Maintained a prospect pipeline sufficient to achieve new business targets.
• Demo products to Client Staff Committees, Superintendents, Business Managers and Technology Directors.
• Company sold to Confidential, a division of Harris Computer System
• Responsible for the implementation of new clients.
• Provided phone support to client - users for all company applications.
• Installed company software at client’s sites.
• Traveled to client sites to train new users.
• Designed, wrote, and conducted user seminars for clients.
• Held regular team meetings
• Promoted to Regional Sales/Account Manager