PROGRAM MANAGER Resume Lake Mary, Florida - Hire IT People

SUMMARY

Highly motivated senior leader with 16+ years of experience leading and developing teams across end to end project proposal implementation and new system design and deployment.
Leverages progressive experience in policy and process design, conceptualization, and customer service with operational mindset and proactive strategy.
Adept at isolating value potential and capturing lost revenue for robust process improvement and risk management.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Lake Mary, Florida

PROGRAM MANAGER

Responsibilities:

Engaged with Procurement to negotiate profitable Request for Proposals (RFP), contract stipulations, and statement of work, resulting in variable cost savings.
Interacted with third party vendors to determine primary intelligence for user experience feedback and determine reason codes that allowed client direction to support services, renewal channels, and technical installation help, allowing ongoing touchpoints with clients and increased customer satisfaction.
Travelled to Channel Partner Sites to investigate workflow processes and identify improvements through Electronic Data Submission (EDI) analysis, reducing rejected orders and accelerating timeline for order processing.
Updated Renewal End User Notification process to support all regions and reflect correct verbiage, driving Renewals Revenue through increased customer communication and interaction.
Reviewed current notifications and collaborated with stakeholders for marketing and legal strength.
Translated messages into 12 different languages, interfaced with IT to determine scope and regularity, and analyzed implementation through Customer Care for greater support across all global regions.

SENIOR MANAGER

Confidential

Responsibilities:

Transitioned Renewals Quoting to India SRC team, outsourcing to greatly reduce operational costs and centralize all Global Quoting to one team.
Interfaced with international teams, IT departments, and consultants across multiple workstreams to develop continuous process improvement and contribute subject matter expertise in Oracle database, SalesForce, Customer Relationship Management (CRM), renewals tools, business requirements, market launch, and processes.
Drove process development, systems, and policy for new Oracle r12, including design, testing, and global travel to Dublin, England, India, Singapore, and Japan. Oversaw all global sales training and international deployment through workshops, conference calls, sales communications, and training delivery.
Earned Director’s Award for extraordinary results, Annual Achiever’s Award for most valuable Operations team member, and Teamwork Award for driving revenue.

Confidential, Springfield, OR

SENIOR MANAGER

Responsibilities:

Drove generated sales quotations related to AMS and EMEA for global renewal team and partnered with sales management to determine revenue forecasting, pipeline attainment, territory assignment, and load balancing.
Documentation of End to End process flows and key controls for Sarbanes Oxley (SOX) Comolianec.
Participated in multiple acquisitions and integrations, including Veritas, Clearwell Systems, and Altiris.
Spearheaded global requirements definition for Enterprise Resource Planning (ERP) systems, establishing business analysis and strategic vision for product. Delivered successful roll outs of two ERP upgrades.
Collaborated with cross - functional teams including IT, Licensing, and Pricing to identify policy and process documentation, continual improvement opportunities, and workflow analysis.
Awarded multiple recognition honors for achievement and performance: Director’s Award, Top Talent, Applause Achievements.