SUMMARY

• Drive results as outcomes - focused thought leader in program and project management, process improvement, and delivery frameworks.
• Build and lead high-performing teams focused on implementing strategic initiatives with pragmatic disciplined execution.
• Leverage lean principles to optimize value delivery and process execution.
• Align internal teams and stakeholders through proactive communication.

• Agile and Waterfall Methodologies
• Process Improvement
• Change Management
• Risk Management
• Leadership
• Performance Management
• Coaching
• Lean
• Transformation

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Director, Agile Delivery

Responsibilities:

• Drove cultural change by mobilizing multi-year scaled agile framework rollout, transforming organization delivery approach, reducing cycle time 15%, improving stakeholder satisfaction 20%, and increasing 10% employee net promoter score 10%.
• Enhanced predictability of project outcomes by building squad of lean-thinking servant leaders coaching multidisciplinary teams on agile value delivery and maximizing team performance through pragmatic disciplined execution.
• Championed continuous improvement through process inspection and operations refinement, eliminating inefficiencies as change agent coaching product, architecture, and engineering leaders on Agile / Lean leading practices.
• Eliminated 8 hours wait time from release process, increasing efficiency by standardizing organization production support process.
• Designed portfolio value streams enabling clear accountability, prioritization, and decision-making, informing continuous improvement backlog by monitoring delivery system performance metrics.
• Achieved financial targets by tracking labor spend and accounting designations, ensuring accurate spending and correct application of capital and operational expenses.
• Established delivery teams as business enabler and trusted partner by developing strong working relationships and delivering on commitments; meeting 88% of Q1 commitments.

Confidential

Senior Manager

Responsibilities:

• Partnered with senior management on defining and executing enterprise portfolio roadmap, ensuring alignment with corporate strategy and delivering key initiatives that increased Autotrader and KBB page views, revenue, and operational savings.
• Fostered environment of empowerment, openness, and objectivity, promoting consultative mindset within defined and predicable delivery framework resulting in superior client satisfaction.
• Established and chaired community of practice initiative, identifying leading practices, improving discipline consistency, and promoting continuous improvement.
• Facilitated communication and culture change by integrating agility elements into broader culture.

Confidential

Manager, Business Analysis

Responsibilities:

• Systematized execution and established business analysis center of excellence group by employing standard tools and templates ensuring consistency, quality, and operational efficiency.
• Improved employee productivity through thoughtful performance evaluation, mentoring, and coaching, with deliverable health checks and maturity assessments providing holistic view of employee performance.
• Directed $20M Oracle project recovery initiative delivering adjusted project baseline on schedule, achieving recommendation and selection for Next Gen Leader program for displaying superior leadership in role.
• Created collaborative work environment leading to highest department employee satisfaction survey scores.

Confidential

Senior Project Manager

Responsibilities:

• Grew company revenue by deploying new consumer and dealer capabilities to market, orchestrating S12 program budgeted at $10M on time, within scope, and budget.
• Directed $11M “Spotlights” multi-application project, increasing time consumers spent on Autotrader, boosting dealer revenue, and achieving bonus from senior manager for project execution excellence.
• Reduced dealer churn and improved customer experience by releasing new dealer portal features and functionality, $1M project deployed on time, within scope, and budget.
• Steered trade-in marketplace lead generation pilot budgeted at $200K, creating change management approach, maintaining project schedule, and coordinating third-party development enabling successful consumer pilot launch.
• Completed dealer and inventory project migrating 200 dealers and 12K vehicles from legacy systems to Autotrader Classics platform, coordinating sales and customer support training, employee adoption, and capability delivery for Autotrader Classics program.

Confidential

Special Projects Manager

Responsibilities:

• Expanded company fountain drink offering by spearheading $47M construction project.
• Introduced new fuel product line by overseeing “Diesel” pilot, $24M construction project rolled out to 26 sites, increasing revenue and setting standard for new store builds.
• Reduced store drive off theft 90% by introducing multiyear, $11M “Fuel First” program comprising internal and third-party development teams transforming customer gas purchasing process across organization.
• Created operational efficiency gains by executing Six Sigma organization process improvement initiatives.