SUMMARY

• Over 10 years of experience in the IT industry in multifaceted roles and streamlining processes.
• Utilize understanding of architecture and life cycle of a software development project for client needs.
• Over more than 5 years of Aftersales experience in the Automotive Industry.
• Unique combination of technical and managerial acumen leading teams to achieve company goals through mentorship and one - on-one training.
• Insights on Agile Methodologies, API development, Optimization, Risk Analysis, Lean Principles, Project Management, Six Sigma, and Project Lifecycle Management (PLM).
• Experienced Business Analyst with more than 4 years of expertise in requirement gathering, data visualization, client management, cross-functional team management and project implementation from inception.
• Expert in understanding the project nuances and thereby guiding and training the team towards achieving the goal.
• Technical experience comprises of data analysis, coding for test automation using MS Visual Studio C#, code reviews, debugging, querying in Oracle SQL databases.
• Setup Google Analytics dashboard to identify and monitor customer engagement in projects.
• Built data visualization using Oracle SQL and Power BI to better present results and help make business decisions quicker and recommend improvements.
• Using MS Excel created numerous reports including forecasting data programmatically with limited interventions and thereby reducing manual work by 8 hours weekly.
• Insights on Agile Methodologies, API development, Optimization, Risk Analysis, Lean Principles, Project Management, Six Sigma, and Project Lifecycle Management (PLM).

TECHNICAL SKILLS

Product / Project Management Tools: Smart sheets, IBM Rational Clear case, Clear Quest, DOORS, Kanban, boards, Bugzilla /Jira, Google Analytics

Office Tools: MS Visio, MS Excel, MS Power Point, MS Word, MS Access

S/W Languages: C, C++, C#

Web API Tools: Postman, Node.js

Test Automation: MS Visual Studio Coded UI, QTP

Data Analysis/ Visualization: Oracle SQL, Power BI, Logical Decisions, Precision Tree, Mini-Tab

UI/ UX Design: Mock-ups Balsamiq Mock-ups, Wireframe tool

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE

Confidential, Novi, MI

PROJECT MANAGER / SCRUM MASTER

Responsibilities:

• Train and coach new employees on project knowledge, best practices, and procedures within the department. Lead team to successfully carry out projects both externally and internally.
• Manage various incentive projects in the Aftersales services and all incentive programs/projects.
• Meet with clients to align expectations with design reviews for new functionalities and developments.
• Troubleshoot any limitations and potential problems from start to launch. Present options to clients and assist in deciding the best approach. Develop mock-ups and documentation of new features/development.
• Lead the design and development of API via Web Services and initiated roll out of API software to client.
• Created the API specification document to standardize data exchange between different parties.
• Collaborate cross-functionally with development team and management to enhance API portfolio.
• Tested AWS Web Services API requests and development using Postman app.
• Created Statement of Work (SOW) to define scope and requirements of each project.
• Communicate roadmap features and statuses from internal teams to clients.
• Organize weekly meetings and agenda with stakeholders to update the project progress.
• Conduct extensive analysis of data and validation of accurate data.
• Act as a level 2 support to guide and direct Helpdesk team and all escalated issues from Level 1.
• Communicate with customers to obtain requirements and ensure all goals are achieved. Identify timelines and project milestones.
• Produce unique solutions for complex problems and ensure satisfaction from all parties.

Confidential

Business / Project Management Analyst

Responsibilities:

• Created business requirement documents for new features and development.
• Developed process flow diagrams and data models.
• Managed and prioritized tasks for development based on internal and client needs.
• Trained/mentored new employees and ensured constant alignment with project goals.
• Liaison between the technical team and the customer; able to translate technical terms to non-technical audiences to ensure optimal understanding.
• Queried database using Oracle SQL for data validation.
• Created Mock-ups and Wireframes of new products before development.
• Involved in designing database architecture for new developments and enhancements. Suggested all implementations to clients based on previous successes and needs to improve everyday functionality.
• Tested Web Services API requests; involved in basic HTML scripting.
• Operated different features and technology to follow the SDLC in an Agile environment.
• Communicated directly with the client to receive the requirements and advised on business solutions.
• Oversaw multiple projects effectively including CRM implementations, data checks, after-sales analysis.
• Established and maintained issue logs, meeting minutes, project timelines, and updates.
• Experimented with all products, created flow diagrams/data models.

Confidential, Detroit, MI

SQA / Business Support Analyst Intern / Scrum Master

Responsibilities:

• Conducted test execution/case creation, defect logging/tracking using Microsoft TFS.
• Investigated bugs and analysed the root cause using Microsoft Visual Studio TFS.
• Created Test Automation models and scripts for a web platform using Coded UI.
• Converted manual test scripts to automated test scripts while constantly identifying areas of improvement within automation.
• Queried the database using SQL Management Studio for data validation.
• Executed automated tests in Visual Studio and TFS virtually for streamlined operations.
• Utilized end-to-end integration testing for business needs.
• Documented and implemented processes/procedures for future training purposes.
• Involved in peer-to-peer code review sessions; suggested changes to accomplish team goals.
• Member of the team involved in discussions about future technologies across the organization.

Confidential, Detroit, MI

Graduate Student Assistant/QA Lead

Responsibilities:

• Designed and developed data collection and analysis tool in MS Excel for various project charters.
• Created a user interface in Microsoft Access for analysing and reviewing client's health care specialty.
• Trained and provided knowledge transfer to new team members to align with goals.
• Completed ad-hoc testing of the prototype tool for quality assurance.
• Peer-reviewed the end-product and identified any potential flaws/problems.
• Conducted update meetings with the client and reported the MOM’s.
• Supported the developers in building the tools needed for the success of the project.
• Documented the entire process from inception to completion.