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Program Manager Resume Profile

SUMMARY

Project Manager with over 20 years of business and systems management experience in positions of increasing responsibility, supporting client/server and mainframe environments with enterprise architecture and data warehousing capability. Demonstrated ability t plan and implement projects, manage budgets and organizational resources producing results that provide superior technical design, deliver operational efficiencies and significant savings. Business/technical experience is complemented by a MBA in Economics, an MS in Organizational Behavior, and knowledge of Project Management Methodologies e.g. PMI, Summit, Six Sigma, CMMi and Andersen Consulting's project tools .

STRENGTHS

  • Project Management Business/Systems Analysis Process Improvement
  • Cost Benefit Analysis Organizational Development Supervision
  • Vendor Negotiations Hardware and Software Evaluations Management Reporting
  • Large scale conversions Resource Planning/Budgeting Proposal Writing

EXPERIENCE:

Confidential

  • Project manager for UTAS Infrastructure team
  • Execute plans for a application reconciliation effort targeted at consolidating UTAS servers
  • Work with Infrastructure and Business teams t process over 700 Windows servers.

Confidential

  • Program Manager for the Enterprise Quality Assurance program
  • Managed a program that included a collection of 24 Enterprise Quality Assurance projects in the areas of DevOps, Continuous Improvement, Test Data Remediation and Process Improvement
  • Managed project status using MS PowerPoint and Clarity reporting t oversee project delivery and the
  • 8.1 M program budget. Also, prepared monthly Program Level reporting for management
  • Developed reporting metrics t consolidate the program reporting

Confidential

  • Project Manager Project Manager providing technology services for a large Fortune 100 outsourcing client.
  • Managed a portfoli of infrastructure projects including physical and virtual server installations, storage frame refresh, memory and CPU upgrades.
  • Coordinated roll out of a PC Connected, SCSP, HBGary and GigaTrust software upgrades.
  • Facilitated the upgrade of 150 servers t new EMC VNX storage technology using VPLEX.
  • Managed a web applications migration t new server technology
  • Supervised a pilot of Overland NAS storage devices at field offices t provide additional storage.
  • Managed large teams with 15-20 members.

Confidential

  • Project Manager/Consultant Project Manager for SAS Server Consolidation and Imaging Application retirement
  • Developed and executed enterprise life cycle project plans spanning multiple business units
  • Managed a diverse project team of five 5 : Architect, Business Analyst, QA, Technical Analysts
  • Adhered t strict Enterprise Life Cycle guidelines for project execution

Confidential

  • Senior Project manager for national teacher certification program and applications. A permanent position was not extended due t budget restrictions caused by the down turn of the economy.
  • Executed Project Plans for Wintel development of an web based Study Guide Ordering System
  • Developed a training plan t support a conversion from Lotus Notes t Microsoft Outlook
  • Used Agile planning approach t managed monthly application updates for a reporting system for the State of Florida
  • Project manager for a demonstration of QlikView reporting software for automating report capability
  • Coordinated Business Continuity Process for disaster recovery

Confidential

  • Project manager for QA performance testing of applications using CMMi methodology.
  • Coordinated LoadRunner performance testing for a corporate-wide compliance tutorial
  • Utilized business and systems planning expertise t develop a Statement of Work, Project Plans, Resource Estimates and Test Requirements for a Property Casualty Underwriting Rating System.

Confidential

  • Project manager for the Circulation System applications Facilitated applications development and testing for production system enhancements Coordinated maintenance efforts with development team t ensure timely updates
  • Confidential
  • Project Manager for CT DOL technology modernization program.
  • Developed a cost benefit estimate for re-platforming mainframe COBOL systems t a Service Orientated Architecture SOA using .NetCOBOL on a Wintel based platform Windows and Intel .
  • Updated IT strategy document t include a comparison between replatforming and a complete system reengineering with SOA, and Web Services .Net

Confidential

  • Project Manager for Training Management and Reporting System Power2Learn
  • Managed the implementation of a Business Objects Reporting system in support of corporate training.
  • Directed a core IT team for a Power2Learn training management system, resolving long standing technical issue, focusing on tightening systems controls and testing, improving processes and developing best practices .
  • Actively participated in Pfizer's rigorous change management process t insure FDA compliance
  • Successfully increased vendor responsiveness for delivering program fixes and consistent support

Confidential

  • Project Manager for SAS Server Consolidation
  • Developed Statement of Work, Project Plans and resource requests for SAS Server Consolidations for
  • upgrading t the latest SAS software platform and reduce licensing across the Pfizer computing
  • environment
  • Identify, evaluate, coordinate and schedule server migrations with business and technical staff

Confidential

  • Project Manager/Consultant Project Manager for ING's Shared Application Services team, utilizing an Enterprise Architecture as a framework t share data and application code in support of Data Warehouse and web enabled applications
  • Managed the automation of a Fee Billing System for better fee collection, reporting and administration
  • Facilitated eDelivery Project, for electronic distribution of customer statements 15 ROI
  • Mapped out a process for evaluating and completing projects that are less than 50,000
  • Utilized Summit project management tool, ING's Enterprise Architecture, IA3 and data warehouse
  • structure t manage projects, for expanding and extending application and data access capability

Confidential

  • Financial Project Manager/Consultant Financial Project Consulting at The Hartford t manage budgets and financial reporting for a 25mm Life Systems upgrade project
  • Maintained project budgets, MS project plans and time reporting for multi-phase application upgrade
  • Developed monthly management and project control reporting process

Confidential

  • Project Manager Facilitated project activities for a Cognos Operational Reporting team
  • Developed detailed project plan and design documents for a Claims Reconciliation system
  • Facilitated Joint Application Design sessions for developing detailed Cognos reporting requirements

Confidential

  • Consultant Technology consultant for the Connecticut Resource Recovery Authority
  • Developed a Business Impact Analysis for a Disaster Recovery plan for the entire organization
  • Monitored the implementation of an data warehouse system for Accounting functions

Confidential

  • Owner/Developer Developed a web based retail outlet for fine Italian bicycles 3,000 t 6,500
  • Developed business and marketing plans for Internet business
  • Managed a website for marketing upscale Italian bicycles

Confidential

  • Project Manager/Consultant Consulting at CIGNA, defining organizational processes, guidelines, process maps and Best Practices
  • Developed a Process Guidebook, documenting the organizational workflow, Best Practices , process
  • standards, developing process improvement recommendations for a Customer Solutions team
  • responsible for delivering end-to-end PC, voice and data capability for business users
  • Presented project summary and recommendations t upper management, resulting in another assignment
  • Led a process improvement team in developing a consolidated application profile for standardizing
  • project and application data sharing for technical teams within the Systems Division.

Confidential

Project Manager/Consultant

  • Consulting t Travelers Insurance, coordinating the project plan portfoli for a corporate divestiture
  • Developed and maintained MS Project portfoli for a large a corporate divestiture
  • Coordinated the planning, tracking and reporting activities for 22 business and technical teams

Confidential

  • Managed internal and client projects utilizing SEI/CMM methodology. Left as part of corporate downsizing
  • Directed an application conversion assessment, providing technical recommendations for Pfizer
  • Participated in developing a server architecture t structure and manage an application server for SAS programming, user access document sharing
  • Led the recruiting efforts for the department and identified training/staffing requirements
  • Managed a project team t develop an on-line SAS training guide t enhance new staff development
  • Worked with off-shore development team t coordinate project deliverables
  • Actively participated in proposal development and customer prospecting
  • Completed extensive CMMi training program
  • Lincoln Life/CIGNA, Bloomfield, CT Director: Client Support Strategy 10/97 t 07/98 Managed tw 2 teams in support of client/server and mainframe systems. Left after a restructuring of business priorities after the acquisition of the individual insurance business by Lincoln Life
  • Directed project plans for an enterprise wide system roll out of a client/server software upgrade to
  • consolidate and simplify operating environment for an AWD Imaging and Workflow System
  • Identified improvement opportunities and executed project plans for updating a Customer Information
  • System for accessing data on mainframe, client/server and Internet systems
  • Developed a strategy for replacing an AWD Imaging and Workflow System t leverage current technology e.g. Filenet, Optika, Bantec t meet anticipated business requirements
  • Created guidelines for implementing Optical Storage for an AWD Imaging and Workflow System
  • serving Insurance and Annuities Applications
  • Outlined a process for converting microfiche documents t electronic image for retrieval by the Imaging and Workflow system
  • Interfaced with vendors and corporate attorneys for billing, contract and legal issues

Confidential

  • A wide range of consulting assignments for Fortune 500 companies GE Capital, MetLife Allstate
  • Lead team responsible for developing a client pilot t demonstrate, evaluate and recommend HR
  • Succession Planning software, negotiating with the vendor for additional up front support and
  • expanded user log-ons, saving the client about 30,000 in operational costs
  • Developed an automated capacity planning model of a critical Batch job stream t validate
  • performance characteristics of a large scale conversion t new multi-state billing system
  • Directed the development of a multi-platform client/server performance testing environment for an
  • Automated Agent Desktop system built with Small Talk
  • Developed a client/server technical architecture for a Filenet imaging and workflow system for MetLife
  • Participated in the proposal development process for Filenet Imaging and Workflow systems Wang, Metlife

TECHNICAL

  • Data Warehouse SharePoint Web Services BCP C /Java VMWare
  • PC Connected SCSP HBGary GigaTrust Optima QlikView
  • MS Office AWD/FileNet MS/Project SOA FrontPage HTML
  • LoadRunner Lotus Notes CLIST Wintel IBM ES9000s VNX / VPLEX MICS/MXG BEST/1 modeling RMF/SMF STROBE TMON OMEGAMON Oracle VMS AS/400 SDLC Cognos DEC VAX/Alpha Client/Server Summit UNIX DASD TSO/VM PC Hardware/Software installations upgrades

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