SUMMARY

• Direct and oversee multiple teams on complex projects implemented by outsourced multiple vendors located onsite and offshore
• Experience in documenting SOWs, Invoice reports, SLA establishment, Weekly and Quarterly Status reports, Review and Approve project level CRs, Vendor teams onboarding, act as first point of contact for resolution if vendor management related issues
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
• Assess project issues and identify solutions to meet productivity, quality and customer goals
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Conduct planning and operational readiness assessments to provide an effective transition into production
• Perform offshore feasibility analysis to the maximum extent and reduce onsite component for costs benefit
• Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
• Draft and distribute project objectives and tasks to the solutions team.
• Negotiate successfully with clients, staff and outside vendors and nurture relationships with project sponsors as well as business and IT executives.
• Craft and disseminate a clear vision by linking projects to the company’s objectives and results.
• Initiate and lead estimations, submit budget, track scope changes and true - ups
• Identify, maintain and coordinate the elements that lead to financial success.
• Accountable for management of financial risk and opportunities across multiple project phases and delivery groups.
• Leadership
• Worked with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise. Synchronize the efforts of major initiatives involving multiple groups and departments.
• Coach, mentor and motivate junior level PMs and leads and Escalate issues and concerns appropriately.
• Project Management
• Providing project scope management from requirement gathering, project charter, creating high-level and detailed Work Breakdown Structures (WBS) based on project deliverables and verify and obtain customer acceptance of project scope whilst managing scope changes through change control procedures and systems on Waterfall, Agile and Hybrid projects

TECHNICAL SKILLS

CMS/Web development tools: Java, WordPress, Site core, Drupal, PHP, JavaScript, HTML/CSS, Regular Expression, .Net Web Services, XML

Management/ITIL tools: Service Now, Clarity, PRISM, Primavera, PMO Portal SharePoint, JIRA, Rally

ERP / CRM Tools: SAP BW, SAP BI, SAP IP, PeopleSoft HR, SFDC (Veeva), Salesforce FSL, SFDC Veeva CRM Versioning Tools TIBCO XML Canon, GitHub, TFS, CVS, PVCS Tracker, VSS, Clear Case

Testing Tools: ALM, iTKO LISA, Load Runner, Clear Quest, SOAP UI

Architecture: Service - Oriented Architecture, Cloud Solutions, ESB, B2B, BPM

Environments: Windows Server's (2012, 2008), Linux Red Hat, OEL 6.0, Sun Solaris 10

Databases/Tools: Oracle 11g, 12c, Informix, Sybase, SQL Server 2012 Release 2, TOAD, SQL Developer, SQL Navigator, MySQL, SQL, PL/SQL

ETL/ELT Tools: ODI 12c, Informatica 10, SSIS, Informatica Cloud, OBIEE

PROFESSIONAL EXPERIENCE

Program Director

Confidential, Dallas, TX

Responsibilities:

• Implemented a key strategic undertaking for major manufacturing client Honeywell Process Solutions (HPS). Solutioning and migrating 3000+ users in its’ Field Service and Global Customer Care functions from Siebel platform to SFDC platform. It was a global implementation spanning 13 months of diligent planning and execution. The project enabled shifting of 70% of the Siebel centric business processes unto SFDC platform executed in Agile methodology involving 25 sprints, 900+ stories driven by a strong team of 40 members spreading across US, Canada and India working with 10 product owners and a 40 member team with velocity of 160 Story points (76 stories).
• Challenges were many. The landscape in scope was complex, which included interfaces such as ERP Systems (SAP, ePSF), multiple and disparate region specific Payroll Systems (eCharge for Canada, Kronos for US), EMA (Custom Experian Migration System) & CX systems (Satmetrix) etc. A bi-direction integration was a critical component and a challenge as well.
• Lead team to successfully registering implementation and a perfectly smooth segue into the warranty phase.
• Provide leadership, strategy planning and direction to associates.
• Align management and Leadership view of the current issues and bene ts of implementing the proposed solution within time and cost constraints.
• Sales support for large scale proposals and customer presentations.
• Support CoE initiatives, directives and conduct project audits.
• Lead functional and technical aspects of Salesforce.com implementations and integrations
• With other internal and external systems, and business processes.
• Define deliverables and ensure compliance with PMO processes.
• Manage SOW/Work Orders, estimation analysis and resource allocations.
• Manage projects with varying levels of complexity, identify and mitigate potential risks & Issues.
• Track and ensure milestone accomplishments.
• Manage change control, track schedules, cost performance and Stakeholder expectations.
• Hire, mentor and conduct performance reviews for Salesforce Practice.
• Key Assignments: Thomson-Reuters Corporation.

Salesforce & MDM Delivery Manager

Confidential

Responsibilities:

• Successfully implemented Veeva for new product Jynarque into market effective May 7th
• Responsible for implementing new projects and enhancements in MDM and Salesforce (Veeva) @ Otsuka integrating with downstream systems and feeding upstream systems and integration with BI (Micro Strategy) tools
• Responsible for preparing roadmap for future MDM Enhancements and Veeva updates
• Responsible for overall coordination, status reporting and stability of project-oriented work efforts.
• Establish and implements project management processes and methodologies for the IT community to ensure projects delivered on time, within budget
• Ensure programs adhere to high quality standards and meet customer expectations.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
• Responsible to coordinate communication with all areas of the enterprise that impacts the scope.
• Responsible to meet senior level management to understand the Analytical needs and work with BI teams to design and develop reports
• Manage end to end project delivery in Service Now PPM.

Lead Project Manager

Confidential, Dallas

Responsibilities:

• Responsible for delivering multiple projects ranging from 3M to 6M managing cross functional multi-vendor teams working in Hybrid methodologies with teams working in Agile and Waterfall models in N&SS Organization managing delivery from 6-8 scrum teams and 6-8 teams working in waterfall model.
• Key projects delivered includes major integration project between ATT & Net gear providing a platform for Arlo camera sales with ATT data plan purchases. This project involved in developing key APIs for communication and multiple web pages that detail about the Arlo product features and associated ATT data plan and integration that has multiple options for customers to choose from for Arlo purchases. Involved in business discussions with both ATT and Net gear teams to gather requirements, content and translate into functional requirements, worked with web development teams, UX and UI designing teams to design and deliver key web modules.
• Project Management tools used in-house PRISM and CLARITY PPM.
• Responsible for initial project setup in Clarity PPM and develop detailed initial phase WBS with team and milestones for managing further phases of project until into deployment
• Managed software stack migration of our Web Content Management system and Application Server (WebLogic)
• Key responsibility to meet business and vendors to understand requirements of external clients Net gear, Apple, Samsung and delivery new API/micro services and update existing APIs/Micro services for the external needs
• Responsible for managing estimations, budget, resource allocation from 6-8 vendor teams, review approach and drive projects from initiation phase into deployment and post prod support until warranty period
• Projects implemented includes Front-end web development using WordPress, Divi Themes to complete projects and pivot during agile product development phases
• Managed web content on quality assurance efforts throughout ATT & Arlo integration site.
• Responsible for managing overall delivery managing Business Analysts, Application Project Managers, Scrum Masters, Development, DB analysts, Testing and Production Teams and Middleware and Backend deployments
• Accountable for developing and maintain project artifacts in alignment with AT&T process and standards including establishing Project Scope Documents, Project Plans, and Integrated Project Plan for the Program, tracking Issue/Risks, Mitigation plans, and Ensure project maintained until the warranty period
• Responsible for managing work stream project managers/scrum masters and ensure all project plans are in line with the master project plan and ensure project deadlines are communicated and met. Ensure timelines are as per agile guidelines and sprint timelines in work stream areas where Agile is implemented
• Maintained tools and processes required to effectively implement and manage delivery of Web Content.
• Responsible for estimations, financials, seeking approvals for initial budget/CRs from the project sponsor, track actuals, perform true-ups
• Organize and lead weekly status calls and monthly status calls at different levels and provide minutes post meeting
• Responsible to work hand-in-hand with Product Managers on product roadmaps, feature prioritization and cross-team communications with direct interaction with VP, SVP level leaders to present plans and seek approvals

Project Manager

Confidential, TX

Responsibilities:

• Worked as Project Manager in QMO involving Manual/Automation & Performance teams with team size of 80+ located onsite and offshore and managing 15+ projects
• Drafted SOWs and responsible for ensuring invoices are processed
• Project Execution: Managed all project related activities on a daily basis and responsible for execution and final delivery and release of the product.
• Develop Resources Plan: Provided input to ensure adequate project staffing, budgeting and resource management, responsible for project and program financials with resources from multiple vendors
• Led the redesign and re-architecture of frontend and backend code base to better support rapid product delivery, improve development throughput, minimize new bug
• Discovery, and improve code quality.
• Manage Project Scope: Developed and managed project schedules status, resources, deliverables, issues, and timelines throughout the project with input from the application managers, business partners and project team.
• Manage Project Work: Ensured deadlines are met by participating in resource planning, effectively planning, and organizing, prioritizing, and delegating assignments to project team members and following up on their individual progress.
• Worked with the stakeholders to prioritize requirements, considering the company’s strategic roadmap.
• Proactively provided recommendations on business improvement solutions to the client leadership team.
• Participated in business growth and expansion, work on proposals and SOWs for client needs.
• Implemented best practices and standard procedures for data transformation and integration solutions.
• Review risks and proactively advice colleagues to mitigate risks.
• Collaborated and partner with the Product Owner to ensure the release and product vision are understood and implemented
• Steered team to Continuous improvement of Sprint release processes to maximize team performance
• Daily Scrum, Retrospectives and release planning meeting with other teams as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
• Make decisions and communicate trade-offs and risks; drive key decisions across projects or open defects/enhancements
• Make recommendations to management about schedules, prioritization and resource allocation with input from team members
• Manage resource planning and organizational capacity planning. Mentor project team members on Software Development processes and best Agile practices driving towards organization goals
• Flexibility to engage with team in non-regular hours performing as a role model servant-leader to bring value to the Teams with process and tools

Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Worked as Project Manager / Technical Business Analyst for major SAP IP/BI/BW/Hyperion implementation across NA, EMEA and APAC
• Responsible for gathering requirements for reports from Wholesale and Retail financial LOBs related to the sales forecast, actual sales globally across three areas
• Responsible for managing team that provides support for system enhancement projects across all business areas with a focus on user acceptance testing of system solutions
• Accountable for all designated activities in the phases of the Software Testing Life Cycle (STLC) including UAT initiation, Planning, Design, Execution and Closure
• Responsible for assign team to participate in all phases of User Acceptance Plan and allocate staff resources to projects to provide subject matter expertise and apply critical and strategic thinking while developing solution alternatives that achieve the value expectations of the business areas
• Lead development of business requirements and design of all Web site enhancements
• Manage UAT testing team to ensure all assigned responsibility within the STLC are successfully completed by the defined deadlines
• Responsible to work with impacted IT partners to ensure team is engaged in all systems projected impacting business areas supported and plan for staffing needs to support initiatives
• Ensure engagement of business stakeholders, operational areas and compliance partners for team to elicit, define and accurately translate business requests into system requirements
• Responsible for supporting infrastructure changes and act as act as liaison between business areas and IT partners when needed
• Responsible to work with the business to identify opportunities for enhancements that will improve operations efficiency and customer experience
• Manage priority of assignments for team and self to meet all deadlines
• Develop, implement and manage cross training initiatives for staff internally as well as cross departmentally to enhance subject matter expertise within team
• Proactively plan for upcoming projects, UAT resource needs and system initiatives to ensure adequate staffing and report to management where deficiencies or surpluses exist
• Proactively monitor all internal processes and procedures and make recommendations for changes that would improve departmental efficiencies and support to business areas, developing and implementing new processes as needed
• Regularly and actively coach and mentor staff to ensure their professional development and support career progression.
• Responsible for oversight of complete infrastructure in support of business-driven initiatives for wholesale and retail reporting requirements globally across NA, Europe and Asia.
• Responsible for managing on the project from initial concept through final implementation utilizing project management disciplines and methodologies.
• Responsible for providing estimating, project scope & staffing and integrating resources to deliver project milestones, on time and within budget.
• Responsible for planning and coordinate activities of infrastructure projects to ensure that goals & objectives of projects are accomplished within prescribed time frames & funding parameters as approved

Project Manage

Confidential, Dallas, TX

Responsibilities:

• Work closely with Solution Architects to establish project scope, discover and document technical requirements, and develop detailed project plans and monitor project progress
• Work with a diverse group of technical staff with varying degrees of technical ability
• Drive internal process improvements across multiple teams and functions involving engineering, management, vendors, partners and Customers
• Manage details and competing priorities, ensuring projects stay on time and within budget
• Review and approve billable hours and expense each week, and client invoices prior to submission
• Create process improvement documentation, templates, and tools for the PMO team and company
• Interact with SVPs and VPs from different LOBs owning all the 60+ applications to get an agreement on scope for testing, created master test plan and scenarios and prepared metrics
• Implemented industry standards and best practices and steered to success
• Involved testing in multiple technologies and tools

Senior Program Manager

Confidential, Solutions SFO, CA

Responsibilities:

• Managed large-scale implementation of Veeva CRM at Actelion which integrated diverse selling teams, streamlined reporting and also iPad implementation (iRep)
• Worked on implementing initial on pilot project in US and completed implementation across all regions with over 30K users by Aug-2012
• Responsible to manage design & develop new integration interfaces using Informatica cloud between SFDC & data warehouse
• Responsible for the requirements gathering efforts (Business Process/Functional and Technical Specifications)
• User Management: This includes Rep Roster, Time Off Territory, Products and My Setup Products entities
• Territory Alignment: This includes User territory, Account territory, Territory Hierarchy and Zip To Terr entities
• Account Management: This includes Accounts, Addresses and Affiliations entities
• Sample Management: This includes Lot Catalog, Sample Lot, Sample Inventory, Sample Inventory Item, Sample Transaction, Sample Receipt entities
• Call Management: This includes Calls, Call Details, Call Discussion, Call Key Message, Call Samples, Call Expense entities
• Formulary Management: This includes Formulary Product, Benefit Design and Benefit Design Line entities
• Miscellaneous Objects: This includes Clinical Trial, Clinical Trial Site, DDD, Assessment, Publication and Medical Inquiry.
• participate in solutioning and design activity of solutions Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation as necessary
• Performed As-Is system analysis at Actelion running which was operating on 10 different client/server SFA systems - all from vendors across the globe
• Responsible for requirement gathering efforts for Business Process, Functional and Technical Specifications.
• Responsible for handling the operation tickets based on the established SLA
• Developed and institutionalized numerous ISO- and SEI-compliant organizational Web-based processes on page processes, as well as quality manual, quality manual implementation processes, and QMS policies across organization
• Participated in developing continuous organizational review board and processes, as well as developing and institutionalizing organizational common-process architecture and process-element definitions.
• Reduced cycle time of performing product audits from one staff-month down to a half a staff-month.
• Developed and implemented supplier system-level quality-assurance plan template.
• Involved in managing testing Sales Force (Veeva) applications

Senior Manager

Confidential, Solutions NJ

Responsibilities:

• Responsible for managing program with 25+ projects including development and L3 production support teams with 100+ member teams in multiple technologies in Corporate and Commercial Pharma and GxP Computer System Validation testing
• Delivery and management of multi-million-dollar projects in multiple technologies including Sales force, SAP, PeopleSoft with teams located globally in NA, SA, India & China
• Manage L3 production support and corrective action plan activities in support of North America assisted channel operations.
• Troubleshooting application issues primarily within Windows and J2EE tech-stack.
• Work with multiple partners and drive resolution and to detect recurring failure patterns and proactively propose and drive solutions for improvement
• Estimation, Budgeting, Solution Providing, Metrics
• People Management - staffing, performance management, and development /coaching of team members
• Responsible for overall motivation and morale of the group
• Customer satisfaction, resource utilization, project profitability and quality and Process management.
• Provide direction for a project team in all the project phases
• Closely monitors of critical aspects of project critical paths, reporting to Sr. Director of the practice
• Organize and lead Governance Meetings, Status report meetings, Conference room pilot sessions, Steering Committee meeting
• Review business requirement documents, system specification documents, high level design documents, mapping documents and prepare test scenarios
• Involve in VB, C++ coding
• Prepare test strategy and get approval from client leads and implement
• Developed database-backed web applications using a mix of legacy Microsoft technologies (VBScript) for server-side programming
• JavaScript, HTML, and CSS for the front end.
• Create Test Plan, Test Specification, Test Summary Report
• Create Test Scenarios and walk through with the development/business teams for approval
• Write database test cases for back end testing for billing scenarios
• Execute test cases for functional testing, regression testing
• Identify scenarios for automation and write automation scripts using QTP
• Monitoring, tracking, and reporting on testing deliverables through each stage of the project