PROFESSIONAL SUMMARY

• Over 10 years’ experience as a Business Analyst and Implementation Specialist with extension experience with banking and credit card software.
• Worked with clients and product specialists to create detailed business requirements to enhance existing products and create new products providing the basis for the design and development of software solutions.
• Analyzed business requirements and prepared detailed functional specifications required to program the modifications in accordance with contract delivery dates.
• As a business analyst/implementation specialist have worked on both banking and credit card software teams from the beginning of the project through completed conversion and turnover for a full SDLC.

TECHNICAL SKILLS

Operating Systems: Windows, DOS, TSO

Software: Microsoft Office, Visio, Project 2016, Lotus Notes 6.x, MS Outlook 2016, Acrobat Reader 9.X, File - Aid, File Manager, DocuShare, Heat Tracking, SharePoint, Nautilus

Programming: COBOL, Basic, JCL

Concepts: Project Management, Customer Relationship Management, Software Development, System Development Life Cycle, Use Cases, Requirements Development, Test Planning, Test Coordination, Implementation and Support, Agile/Scrum and Waterfall Methodology

PROFESSIONAL EXPERIENCE

Confidential, Maitland, FL

Project Manager - Non-Technical

Responsibilities:

• Project Manager for ebanking implementation projects.
• Managed the process for implementing a new online banking system for current Confidential client banks
• First contact with client at start of project
• Created and maintained project plan through close of project
• Created implementation plan to define the project scope for the bank
• Responsible for assigning tasks to the project resources to complete processes needed for the completion of the new online banking system.
• Scheduled all calls and meetings with the bank for the project team
• Created agenda for weekly meetings with client and provided meeting minutes from previous meeting.
• Created Environment Set-Up document with input from the bank, this document used by the technical analyst to configure the new online banking system.
• Create status reports bi-weekly to update management and project team of milestones and upcoming tasks
• Responsible for creating client project folders in SharePoint for each phase of the project
• Performed UAT of the system before allowing client to execute testing.
• Supported client during their UAT. Reported any issues, questions or changes to appropriate resources.
• Provided 2 to 3 weeks of post conversion support, then responsible for scheduling meeting to turn the bank over to online banking client support

Confidential

Acquiring Business Analyst

Responsibilities:

• Responsible for client support to Acquiring Clients
• Monitor email for client correspondence (reporting issues or requesting information)
• Resolve issues personally and with assistance from developers
• Respond to client’s emails with issue resolutions or requested information
• Hold weekly conference calls with clients to discuss status on new projects and outstanding issues
• Monitor Visa and MasterCard Mandates (Compliance) for required system changes
• Business Requirements were produced for any system changes from Visa/MasterCard mandates
• Performed UAT of issue resolutions before delivered to clients. Created documentation to explain solution of changes.

Confidential, Orlando, FL

Senior Business Analyst

Responsibilities:

• Agile Methodology used in project development
• Met with the Scrum Team to determine items to include in next sprint.
• Worked with QA team for Sprint planning
• Reviewed backlog and made suggestions of items to send to development for next sprint and those to remain in backlog.
• Attended meetings with stakeholders to verify discussions adhered to business requirements
• Created use cases to define all areas of user interfaces for technical development
• Attended designed meetings with technical team to review use cases and data fields
• Project adhered to SDLC.
• Provided analytic logic for new Travel Agent website

Confidential, Maitland, FL

Business Analyst III

Responsibilities:

• Worked with all banking applications - Teller, Demand Deposits, Savings, Retirement, all types loans
• Created high level Conceptual Design from Client Business Requirements.
• Updated Conceptual Design if review with Client produced changes
• Developed detailed Functional Specification according to Business Requirements
• Worked with programmer technicians in developing Technical Specifications
• Perform QA testing of customized software solutions of banking software for mainframe and browser environments.
• Created Customer Documentation for each project explaining in user terms any screen or calculation changes or functional changes
• For more involved changes created Master List of Test Scripts to aid the client in UAT
• Supported client when client had installed software updates for each project
• Analyzed client reported issues and worked with programmer technicians to reduce issue logs
• All projects adhered to SDLC. Waterfall Methodology used in project development
• SharePoint used for document management
• Performed UAT of solutions when technician was completed with coding. When acceptable client was notified to begin their UAT.
• Major Teller enhancements included allowing tellers to electronically move their drawer with totals to another branch, allow teller to capture customer pictures to link to accounts, default fees with overrides during transaction processing, new

Confidential, Lake Mary, FL

Senior Implementation Analyst

Responsibilities:

• Converted over 40 banks and credit union credit card portfolios to the Confidential platform.
• Acted as primary contact for clients and internal groups related to the conversion tasks of the project.
• Provided continuous project feedback and status updates to key stakeholders.
• Attended biweekly status calls with the internal project team and client.
• Developed project plans and related task lists as necessary, updated plans accordingly.
• Worked with client to determine current business for parameter settings and key parameters into proprietary databases.
• Created detailed data mapping documents from information provided by the client to match or modify their current processing.
• Conducted test conversion with client to verify the correct information was converted. Submitted any changes to conversion programmer and re-verified with the client.
• Balanced the live conversion and created backup documentation of the balancing to provide proof to the client that the portfolio balance was converted.
• Provided the client with various reports produced from first live update.
• Supported the client with calls and email until turnover to client support had occurred.
• Created a more detailed questionnaire with supporting account information to reduce post conversion errors with the client’s conversion.
• Was instrumental in changing when live conversion files were received. Prior method had required personnel to come in very early Saturday morning to await the conversion tapes to be delivered by courier. After my suggestion was implemented conversion files received via EFT which moved live conversion activities to Friday afternoon.
• Projects included interfacing to client proprietary Point of Sales (POS) devices and assisting clients with communications with the associations (Visa and MasterCard).
• This unit of Confidential is a credit card processor running the VisionPLUS software package developed by Confidential .
• Clients included Blue Health, Chase Bankcard Services, Unicorn Financial
• Attended weekly status calls with the commercial and financial clients and internal project team.
• Conducted meetings with clients to gather the requirements. Documented business requirements for the design and implementation of customized software solutions. Documents created with MS Word.
• Assisted in the definition of deliverables and supporting assumptions of the project to facilitate the production of the project SOW.
• Performed high level estimates from the business requirements to provide the customer with the cost and hours needed to complete the work.
• Translated client requirements into highly detailed design documentation that revealed the proposed solution that included functional specifications, report or document templates and configurations of system parameters.
• Conducted document review of the specifications with project manager, technical manager, QA manager and a Senior SME to ensure six sigma standards adhered in SDLC. Meetings scheduled with Microsoft Outlook.
• Provided input to test schedule, test cases, test plans and executed testing to verify the coding changes produced the correct results for the requirements.
• Performed UAT of solutions when technician was completed with coding. When acceptable client was notified to begin their UAT.
• Created necessary production control documents to get the coding for the requirements moved to the UAT region. Notified the customer to proceed with their UAT.
• Aided and supported the customer through their UAT.
• Created necessary production control documents when UAT were completed to move the code for the requirements to the production region.
• Received customer calls to provide support and issue management for a contracted period.
• All work completed in the time allotted in the estimates.
• All projects adhered to SDLC. Waterfall Methodology used in software development.

Confidential

Senior Business Analyst

Responsibilities:

• Project included documenting current Confidential Information Security Policies and Standards to ISO 27002 standard.
• Participated in conference calls and on-site visits with the project managers and other members of the project team.
• Several town hall meetings were attended to get feedback from each unit’s representatives.
• Analyzed the current policies for gaps to ISO 27002 standard.
• Documented current Confidential Information Security Policies and Standards to ISO 27002 standard using Microsoft Word.
• Created cross reference document of old policies to ISO 27002 policies and provided gap information.

Confidential, Maitland, FL

Senior Business Analyst

Responsibilities:

• Worked closely with project director and project manager assigned to client projects. Tracked projects with MS Project 2003.
• Responsible for leading calls with multi-levels of business for decisions on requirements creation.
• Worked with clients and product specialists to gather and create detailed business requirements to enhance existing products and create new products providing the basis for the design and development of the software solutions. Documents created with MS Word and flowcharts with MS Visio. Projects including customizing fraud transaction processing, new account application management, Authorization of transactions, account receivables, customer records, POS interfaces, Interest and Fees, Letters and Statements, and General Ledger.
• Participated in developing project plans to develop new products and consistently met milestone dates and target completed dates. Estimated projects with MS Excel and project plans developed with MS Project.
• Facilitated meeting with IT for quality assurance review of requirements to ensure six sigma standards adhered in SDLC. Meetings scheduled with Lotus Notes.
• Worked with programmers to prioritize and manage development activities to correspond with client acceptance testing. Heat product was used to track defect management and assign priority of activities and issues.
• Provided on-site business meetings and consultative sessions for training and product education for new and existing clients resulting in fewer customer services calls. Heat product was used to prioritize and apply appropriate escalation with issues.
• Performed function analysis between existing customer credit card system and the Confidential VisionPlus credit card system to determine the differences or gaps for new clients and develop solutions for the client. MS PowerPoint used in presentations and MS Word and Excel used to create gap documents. Hard copy documentation created with Acrobat.
• Developed functional specifications for new products, upgrades and enhancements to existing products for the existing client base. Researched using FileAid searches of copybooks and data files.
• Created Use Cases for end to end system testing of VisionPlus credit card application. Ran own jobs with JCL executed in TSO.
• Mentored Junior Business Analyst to develop their skills and determine their experience.