PROFESSIONAL SUMMARY:

• Confidential has 11+ years of IT experience and has been with Confidential as Technical Product Manager and Product Owner for about 3 years.
• Confidential has extensive experience in maintaining strong product backlog and working on end to end process of identifying, analyzing and grooming the business requirement, solution designing, developing, testing, deploying & maintaining applications on the production systems.
• Confidential has extensive experience in Scaled Agile ceremonies, processes and Certified SAFe® Product Owner/Product Manager.
• Worked on Supply Chain - Retail Inventory operations, Retail Inventory Serialization, BOPIS, Device Scanner, BI, IoT projects with T-Mobile, also has working experience in Retail, FnB and Telecom domains.

PROFESSIONAL EXPERIENCE

Technical Product Manager | Product Owner

Confidential

Responsibilities:

• Designed and developed product, used by Retail and supply chain business teams, that provided superior customer experience across web and mobile devices(iOS).
• Developed a Product that is used by 5k+ stores within a year, followed by pilot and MVP programs.
• Worked on supply chain retail inventory managements (Device serialization, Shipping/Transfer, Receiving) order management, retail inventory planning & replenishment, systems integrations and identity management.
• Created and maintained strong product backlog, contributed to product roadmap, product vision and effectively communicated that to the Scrum teams.
• Worked with Business stakeholders and PNT (T-Mobile IT) team to manage and prioritize the product backlog, features, user stories.
• Closely worked with Business Teams to understand their need and larger business objectives that a product or feature will fulfill.
• Forming business requirement into features in Jira Align (Agile Craft) and defined features upon business approval.
• Prepared Technical and Business process documents, designed process flow, PlantUML, sequence diagrams, technical documents and Run Book of the product.
• Translated feature definition into detailed user stories that can be executed by Scrum teams.
• Closely worked with scrum teams, made sure team understands the detailed technical & functional requirements and enabling the team to self-organize.
• Responsible to resolve dependencies, remove impediment of scrum teams.
• Make sure the applications are following standard’s practices.
• Worked with Technical Architects to design project architecture, solutions and implementing project Architectural changes, align the changes with all other Product Managers and Product Owners.
• Technical discussion and co-ordination with other teams like APIGEE, Security, environment, network and infra structure, Functional and Performance testing, OKTA/IDM, Deep.io (message bus), AWS S3, SAP-ECC and other PODs PO/ PM.
• Reviewed Swagger, JSON payload structure with dev team and aligned with technical architects.
• Worked with DBA to design data model and reviewed with technical architects.
• Worked with functional and performance testing team, reviewed test plan, test cases, test result and exit reports.
• Release planning, review and follow release sis plan, support production deployments.
• Identify the root cause of the production or release defects in the system, provide a permanent solution for the overall stability of the system.
• Monitors and improves product health.
• Coordinate with geographically spread cross-functional teams to drive process and help team in all possible ways.
• Participatein sprint planning, feature demonstrations retrospectives and all other Scaled Agile ceremonies.

Confidential

Product / Team Lead

Responsibilities:

• Helps product owner to make the product backlogs in good shape and make them ready for upcoming sprints.
• Responsible to track and remove the impediments for the scrum team to boost team productivity and performance
• Review, analysis of business requirements and work on solution designing.
• Create technical documents and review with Product management and customer.
• Coordination with developers and testers for defect resolution.
• Worked with functional and performance testing team, reviewed test plan, test cases, test result and exit reports.
• Identify the root cause of the issues in the system, provide a permanent solution and work with the client in proposing solutions for the overall stability of the system.
• Coordinate with geographically spread cross-functional teams to drive process and help team in all possible ways.

Confidential

Sr. Quality Assurance Engineer

Responsibilities:

• Detailed Study of Requirement specifications and identifying test scenarios.
• Preparing the test cases and mapping them with test scenarios and tracing requirements.
• Lead test team and review test cases prepared by team.
• Setting up the environment needed for testing.
• Participate in test Plan, test strategy, test scenarios and test cases.
• Retest the defect raised and update the same in the bug tracking tools.
• Defect raising and tracking till the closure.
• Performed functional Testing, GUI Testing, Progression/ Regression, smoke and Ad hoc Testing
• Product deployment support and validation post deployment.
• Help the team in understanding issues and provide information requested.
• Communicate with the respective geographically spread teams.
• Shared product knowledge with team and mentored new hires.

Confidential

Software Support Engineer

Responsibilities:

• Responsible for Installation and configuration of Client Machine (POS) and Back Office Servers of Retail and F&B Store
• Troubleshoot issues with computer applications or systems. Software or hardware installation.
• Creation and execution of test cases based on understanding documentation.
• Preparation of Test Scenarios and Test Cases
• Raise formal risks and issues impacting the project and where necessary, escalate the issues.
• Defect Analysis and Management across the STLC
• Responsible to perform Smoke, Sanity, Progression and Regression Testing
• Production support for issues raised by Client.
• Responsible for UAT Phases (User Acceptance Test) of application functionality as per business requirement mapping