SUMMARY

• 16+ years of IT Experience in Project & Delivery Management, Program Management, Vendor Management, change Management with a proven track record of strategic vision, quick delivery, the ability to inspire/mentor teams to implement the latest programs for maintaining industrial quality standards with expertise in mentioned vital areas.
• Certified Project management professional experienced in managing multiple projects, leading & managing cross - functional workstreams with 40+ direct and dotted line reports.
• Handled multiple projects and managed the SDLC, including strategic planning, implementations, migrations & operational support.
• Experienced managing Technology projects using Agile, Waterfall and Iterative Project Management methodologies.
• Experienced in preparing complete project plans including defining scope, budgeting, setting timelines, analyzing requirements & prioritizing tasks.
• Experienced in defining Digital Transformation Strategies using Cloud Technologies. Managed Digital transformation in the Cloud platform and integration set up utilizing the integration technologies.
• Experienced with setting up global projects, analyzing requirements and project goals, identifying and engaging cross-functional teams, setting up onshore/offshore model, and establishing standard processes and communication channels.
• Experienced in Quality Assurance and executive leadership delivering projects through manual and automation testing of web & mobile applications, databases, automation, and performance testing.
• Managed day-to-day operational aspects of the project, coordinating activities across a broad technical group of internal, external, and business teams.
• Experience in evaluating program risks & issues, identifying dependencies, building risk mitigation plans.
• Well versed with Change Management, Transition Planning, Quality Control, Quality Assurance, and Defect management.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.
• Experienced with setting realistic goals for the team, providing coaching and guidance, identifying resource requirements.
• Experienced with monitoring staff, mentoring, completing performance reviews and staff development.
• Managed Mobile testing (Functional, Automation) and Innovative (IoT) Center of Practice. Managed necessary trainings to build the Mobile testing competency within the organization.
• Lead a team of practitioners to build a room counter system using Raspberry Pi and Cloud (Amazon web services).
• Lead the automation framework implementation using Selenium web deriver to automate regression testing and web services testing using SoapUI.
• Strong communication skills with the ability to clearly communicate to all levels of management, including senior executives and steering committees.
• Excellent interpersonal skills, ability to build productive working relationships and influence.
• Ability to manage a team of professionals comprised of internal and external resources.
• Responsible, operates with integrity and teamwork.

TECHNICAL SKILLS

Project Management: Strategic Planning, Resource planning, Scheduling, Requirement gathering, Process improvement, System Migrations/Integrations, MS Office, MS project, Visio, PowerPoint.

IT Project Lifecycle: Requirements Analysis, ROI Analysis, Costing & Budgeting, Project Scheduling, Testing/QA/Rollout/Support.

Infrastructure: Software as a Service (SaaS), Could hosting & Migration.

Integration: Dell Boomi.

Methodologies: Agile Scrum, Waterfall, V-Model, Prototype.

Tools: Jira, Selenium, SoapUI, HPALM.

Databases: SQL Server and Oracle.

Version Control Tool: SharePoint, VSS and Subversion (SVN).

Language: Java, SQL.

PROFESSIONAL EXPERIENCE

Confidential, Lake Mary, FL

Senior Delivery & Practice Lead

Responsibilities:

• Manage a team of Business analysts, developers, QAs, Business stakeholders, and cross-functional teams to lead and implement the Quality Management System and Product life-cycle Management system.
• Coordinate internal and external business and technical resources to define project objectives, tasks, and deliverables for all the projects.
• Build strong client relationships and manage client expectations with delivery excellence, Quality, and timeliness as a priority.
• Responsible for Overall Budgeting, Infrastructure, Physical & Technical Resource allocation Plan for account level growth.
• Planning and driving bottom-line target achievement thru constant Monitoring of account growth, analyzing project metrics, account strategy, onsite/offshore mix, revenue realization, and gross/net margins.
• Monitoring and tracking multiple project statuses (resources utilization, cost, risk, productivity, customer issue, etc.) and providing appropriate solutions (as required).
• Manage vendor and related support contract relationships for in-scope services, equipment, licenses, and subscriptions for IT need.
• Act as an escalation point for the customers during emergency situations requiring immediate attention and resolution.
• Primary contact for Managers to address project setup, material procurement, and delivery strategy.
• Participate in meetings with the leadership and change management team to discuss the changes and ensure formal review and approval of change requests.
• Leading regular status meetings with technical teams, client stakeholders, and other cross-functional teams to discuss ongoing issues and resolution strategies.
• Creating, managing, and implementing development plans, production cutover plans, production support plans, and socializing with the senior leadership team.
• Established and monitored project objectives, milestones, and deadlines, ensuring all project deliverables are met to schedule and accepted by the customer to ensure smooth project transition and operational status.
• Communicate with the leadership and steering committee team by producing weekly and monthly status reports that illustrate project progress.
• Manage staffing, people development, succession planning, and IT skills assessment as per present and future needs.
• Monitor staff performance and complete performance reviews.
• Work with managers to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales.
• Apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

Environment: s: PTC Windchill QMS and PLM, Cloud Computing, Dell Boomi, Salesforce, SAP, SharePoint, ServiceMax, Relex, HPALM

Confidential, Miami, FL

Delivery Lead

Responsibilities:

• Build client relationships and maintain rapport through Agile SDLC Formulate, defines, and provides costing for the business process redesign and documentation for new technology or changes to existing technology to meet technical requirements.
• Research business strategies and provides recommendations on best practices and changes in technology.
• Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Act as a liaison between the business community, the information technology organization, and the cross-functional team to provide technical solutions to meet user and business needs.
• Serve as an integral participant in the business process redesign and documentation as needed for new technology.
• Negotiate agreements and commitments by facilitating communication between business units and information technology from initial requirements to final implementation.
• Provide training to the business partners and clients on changes to the technology.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership.
• Develop the project and team KPI's, review them, and revolve them as per the organization's goals.
• Review the Master Project Plan and ensure that projects are proceeding according to scope, schedule, budget, and quality standards.
• Build a change management process, review the changes with the change control board and prioritize them as per the business needs.
• Produce regular project status reports for project stakeholders, senior management, PMO, and steering committees.
• Escalate to management any risks to project plans and significant milestones timely to avoid adverse TEMPeffects on the budget, delivery, or implementation timelines.
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature capabilities for the organization.

Environment: s: Java, Oracle, SoapUI, Jira

Confidential, Miami, FL

QA & Release Manager

Responsibilities:

• Works with project management to facilitate project team meetings manages agendas and
• Assist with developing the Release Management organization.
• Assist in setting up the framework for cross-central team communication, coordination of integration among components, and related governance.
• Work with the development (technical) leads to establish and document release plans and communicate those plans to all necessary participants.
• Work with IT management to improve the software engineering processes associated with continuously building, deploying, and updating software.
• Develop project milestones and objectives and work with staff throughout the project SDLC to achieve the defined goals and milestones.
• Involved in Analyzing and reviewing the Business Requirements and materializing them to Functional Specification and Test Strategy.
• Participate in various meetings - Requirement review, QA plan & Test Scenarios Review with the client, Daily Scrum, Sprint planning, Go/No Go.
• Lead implementation team at onshore & offsite. Has meetings with the team at regular intervals to understand any roadblocks and provide them solutions.
• Defined the approach, scope, techniques and risks & assumptions during testing. Review the Test Scenarios and Cases.
• Working on Automating the Regression Suite using Selenium Web driver using Java.
• Developing the automation framework for soap and Rest Web Services using the Ready API/SoapUI tool.
• Analyzing the defect given by the QA team. Controlling the defect life cycle.
• Giving application demos to the clients and preparing documents for Training on new implementations.
• Performing Acceptance testing and providing support for business UAT.
• Participate in release and QA meetings. Participate in reviewing and demo the requirements.
• Interact with various clients in America, Latin America, and Europe to discuss the requirements.
• Manage the new client implementations (National and International) in various systems.

Environment: s: Java, Oracle, Selenium Web driver, SoapUI, Jira

Confidential

Software Test Lead

Responsibilities:

• Involved in maintenance, improvement, and expansion of a modular corporate level Hybrid Framework using QTP.
• Develop various scripts using QTP advanced features such as reusable actions, recovery scenarios, and regular expressions.
• Served as primary support for QTP on the project. Responsible for scheduling, execution, and reporting of regression test runs to the corresponding audience.
• Responsible for Performance testing on different applications in the production-like environment using Load Runner. Interaction with application designers and business analysts to gather NFRS (Non-Functional Requirements Specifications) and responsible for creating PE Strategies, identifying & creating scenarios, creating & executing scripts, analyzing the results and creating reports.
• Analyzing the system's performance and identifying and improving the critical bottlenecks like memory leaks etc. Use the HTTP Watch tool for bandwidth testing and create reports.
• Test the performance of various applications on more than one server in a Web Farm using Network Load balancer (NLB).
• Responsible for writing Test Strategies and reviewing test scenarios and cases. Participate in meetings with the client for various demos, training on new enhancements and reviews.
• Responsible for coordinating the testing of the entire system following the test plan.
• Responsible for pre- and post-deliverable activities like final build inspection, UAT before sending the build in production and post implementation support. Perform BVT (Build Verification Test).
• Worked as Lead in a technology migration project to improve the performance of the website.

Environment: s: .Net, SQL Server, QTP, Load Runner.

Confidential

Software Developer

Responsibilities:

• Develop programs in languages, Tools, and Databases such as Java, Oracle.
• Develop application program logic from customer-defined specifications.
• Design, develop, code, test, debug, document, and install programs.
• Translate functional specifications into logical, component-based technical designs, and estimate the level of effort to implement your Design.

Environment: s: Java, Oracle