SUMMARY

• Demonstrated track record of 20+ years in IT operations management, 20 years in project management and 17 years in IT and telecommunication industries that consistently focused on improving and advancing IT architectures/facilities, Disaster Recovery, managing Windows 10/Server 2016 migrations, directing staff/budgets/cost, resolving risks, and closely collaborating with all departments to generate short/long - term benefits/revenue objectives that proved instrumental in increasing visibility from IT solutions.
• Senior Project Manager for migration of entire network infrastructure at Winthrop Hospital to new Cisco Network and HP Servers. Network composed of fully redundant Core Switches and MDF Rooms, with wired, wireless, and security switches/devices. Each Core System connected to 19 redundant IDF Rooms throughout the hospital, with Cisco C9410A switches and Cisco C9500/C9300 switches and Firewalls. Data and Database Servers upgraded to HP ProLiant Gen10 Servers with Windows 2019 Datacenter. All MDF/IDF rooms and Servers were implemented/completed on time, within budget, and with no disruption to staff operation.
• Wireless LAN project included the installation of 850 Wireless Access Points (WAPs) with redundant Cisco Wireless LAN Controllers (WLCs). Every WAP configured/installed so there is one designated WAN zone, eliminated logins between WAPs. All WAP’s installed and tested operational and all devices (Window on Wheels carts, laptops, printers) tested operational.
• Configured Wired switches for all IDF Closets with redundant C9410A switches. All connections established under new standards with new infrastructure fully configured for redundancy to all switches. Switches migrated and tested fully operation.
• Project managed the upgrade of several school districts to new infrastructure for Wired/Wireless devices and Security Cameras. Managed projects and Engineers from beginning to end with no disruption to student/teachers. All devices configured and tested operational with complete documentation. Provided all budgets and processes on time and as planned.
• Managed project for installation of new infrastructure and systems at new Transit Center in NYC. Installation included procurement, delivery and installation of network infrastructure at 15 IDF Closets and Dual MDF rooms, management of staff and equipment installations, and completion of network/systems for deployment to facility for active use.

TECHNICAL SKILLS

Certifications: ITIL, PMP, MCSE, CNE-6, Cisco CCIP/CCSP/CCNP, Checkpoint CCSE, HP Master ASE, CompTIA.

Memberships: PMI Organization, IEEE (several societies), ACM

Operating Systems& Products: Windows, Windows 10/7/XP, Windows SQL, Windows Cloud/Azure, Windows ISA/IIS v8-4, MS Windows Terminal Service, Citrix Products, VMware (Workstation, Server, vCloud), Linux SUSE, Red Hat Linux 6.x - 4.x, Novell Netware v6.x-2.x/Netware NDS.

Email & Messaging Systems: Windows Exchange 2016/2007/2003/2000 , Windows LYNC 2010 and Office Communicator, Lotus Domino Server with Lotus Notes R8-R4, Google Email Security Postini.

Project Management and Other Software: MS SharePoint, MS Project, JIRA, Confluence, CA Clarity PPM, Primavera P6, MS PowerPoint, HP Service Manager. Microsoft SCCM

Storage: HP Storage Array and SANS, MSA Arrays, HP Lefthand Networks, DELL/EMC Frame/Symmetric and VNX, EqualLogic SANs, Storage Dimension, Hitachi Storage Arrays, and Tape Storage (ADIC, Compaq, HP, Exabyte, Archive), CommVault.

Hardware: HP/Compaq ProLiant server line and Blade Server, Dell Power Edge servers and Blade Servers, IBM Servers (Rack, Tower, blade servers), EMC VNX Storage Devices, Cisco routers and switches (Core switches POE Switches, Nexus Switches, POE switches, Catalyst Switches, 2xxx - 4xxx routers, 7xxx routers, 1GB/10GB switches, VPN Concentrators, Pix Firewalls e, ASA5520, load balancers), Palo Alto Network Firewalls, Barracuda Firewalls, HP Procurv Switches and Flex Fabric switches (1GB,10GB), Extreme Networks switches, NCR Mini servers, HP Development servers, Workstations (Compaq, IBM, Dell, HP, Gateway, Toshiba, various laptops), Nokia IP Firewall - Checkpoint Firewall, 3Com Switches (ATM, Lanplex switches, 100/1000 switches), Netgear Switches, Bay Network Switches and Concentrators, HP Netservers, Network General sniffers, APC Enterprise UPS.

Voice Systems: Avaya IP Voice Systems, Call Center and High availability systems; NEC UNIVERGE NEAV 2000 IPS Voice Systems; Nortel Meridian Voice Systems; Cisco UCS/Unity/ICS 7700 Series IC Systems.

Wireless: Cisco Aironet Access Points, Cisco Wireless LAN controllers, Cisco Catalyst 6500 WiSM, Linksys 802.11 ac thru a routers and access points, Netgear 802.11ac thru a wireless routers, Watchdog Wireless firewalls.

Security: RSA Secure ID, Netilla SSL Appliance, Checkpoint Firewall NG-AI FW-1, Cisco Pix Firewall & VPN, VPN IP Sec, Juniper VPN devices, Windows Active Directory, CA Intrusion-Detection Software, Tipping Point Intrusion Prevention System, Norton Internet Security, GFI LANGuard Network Security Scanner, Bigfix

Virus Security: TrendMicro Enterprise Software, McAfee Antivirus & EPO Orchestrate with Spyware, Norton/Symantec Enterprise Software, MS Essentials, and CA Inoculate, DeepFreeze.

Backup Software: Veritas Backup Exec, Symantec Netbackup 2012, ArcServe Tapebackup/HSM, CommVault.

Protocols and Topologies: TCP/IP, IPX, DNS, SNMP, SMTP, QIP/IP, Ethernet (10, 100, 1 & 10 Gigabit) FDDI, ATM, and WAN (Frame Relay, T1, T3, OC3), EIGRP, OSPF.

Business and Applications: MS Office Suite 2016 thru 2000, 365 Office, Visio 2016 thru 2000, MS Outlook 2016 thru 2000, Adobe Suite of Products, MS SQL, Sybase, MS Products (Project, Front Page), AutoCAD & Light, Ceridian, HTML, Dreamweaver, Symantec Ghost Software, Gentran EDI, Lotus Notes Software, Adobe Products, Faxserve, Remedy, Heat, PCAnywhere, Various CD/DVD Media Products, Databases (Access, FoxPro, IBI Focus, Rbase), Windows SNA Software.

Network & Server Monitoring Software: AD Manager Plus, CA UIM/Nimsoft, ManageEngine OpManager, NetIQ, Microsoft Operations Manager (MS MOM), Patchlink, Deepfreeze, VNC, CiscoWorks, Network General Sniffer, GFI LANguard and Network Security Monitor, HP/Compaq Insight Manager.

Web Service, Databases and Other products: Web Site Services (Network Solutions, WordPress, Go Daddy, Yahoo), MS Access, MS SQL, Oracle, Visual Studio, Visual Basic, Dreamweaver, Assembly, IBI Focus, R base.

PROFESSIONAL EXPERIENCE

Senior Project Manager/Executive IT Consultant

Confidential

Responsibilities:

• Managed 7 major vendors and technology that included providing Desktop migrations (26K+) to Windows 10, management and migrations of server (5000+), storage (virtual/direct over 100TB), networks, Emails to Exchange 2016, MS SQL/SAP databases, Disaster Recovery, Active Directory and applications while managing plans and budgets, builds, deployments and closures. All projects delivered within budgets/timelines and with proper quality controls and infrastructure deployment.
• Conduct detail review of US and UK corporate technologies, equipment and budgets, managed security (Active Directory, Internet), cloud services, Desktops, Network/DNS systems, server/storage, applications, databases, Voice (VoIP), IT contract services, and staff. Review included the approval of projects planned for each fiscal year.
• Supported over 300 projects ranging in size and budgets, from initial concept to closure. Projects included management of budgets and deployments, desktop migrations to Windows 10, servers and storage (P to V, V to V), email migrations to Exchange 2016, migrations to MS Windows 10, mobile devices and cloud migrations, Disaster Recovery tests (small to large), applications and data center environments. Technology Partner with IT and Business Staff to insure completion of projects as planned.
• Manage projects and reduced expenses $5.5 million and £6.7 million in various financial plans and costs while maintaining schedules, and improved all KPI deliveries. Projects included Windows XP to Windows 10 migrations, equipment upgrades, ISP changes, and operational/procedure changes for improved support and user efficiencies.
• Manage staff schedules and support, adherence to IT Policies and procedures, performed reviews, provided assessments and direction/training, and resolved issues and conflicts.
• Maintain proper fiscal controls on projects for accuracy and quality accountability, which includes developing procedures, inventories, models and comprehensive frameworks of deliveries.

Senior Project Manager/Senior IT Consultant

Confidential

Responsibilities:

• Managed project that migrated emails from Lotus Notes/Domino to Exchange/Outlook 2010. Migrations included the management of the budget and financial expenditures, transfer of emails and attachments (50TB) to users for same day use between systems. Project for US completed 100% in 9 months, ahead of schedule and in budget.
• Completed high availability systems for several regions and first Disaster Recovery test for U.S. and Caribbean operational companies. DR test was successful with recovery in 24 hours and use of new systems in DR region.
• Migrated users in 12 operational companies from Windows XP to Windows 7/10 with new laptop equipment. Standardized all users to new AD domain within Heineken with central data sharing and remote mobility. Build AD environment and worked on technology upgrades using MS SCCM for equipment and software distribution as needed for each location. Upgraded VoIP for seamless connection between Mobile/Office/home phones and network communications. Planned projects with MS Project 2010.
• Managed meeting in person and via MS Lync and gained full collaboration on projects from all members.
• Providing efficient, customer service support, handling multiple projects in fast pace environment using SharePoint, data collaboration tools and ServiceNow.
• Managed department budgets of $5 million including computers, servers, infrastructure procurements and staffing needs.
• Possess the ability to work with staff and consultants and gain cooperation for successful completion of projects.

Senior Project Manager/Senior IT Consultant

Confidential

Responsibilities:

• Completed project that merged systems into two US datacenters without issue or budget change. Worked on third datacenter in UK that consolidated and provided redundancy to US datacenters. Three datacenter completed within 7 months, with other datacenter in Singapore underway. Zero impact to budget and no issues to end users.
• Manage project that consolidated emails to Exchange with data migrations to new datacenters. Project managed and transferred all internetwork messages to Message center with full support and all email data.
• Worked on team that configured Windows and UNIX server and switches to new T3 Intranet circuits. Circuit completions in 3 months with all systems migrated without downtime or budget increase.
• Managed project meetings and provided reporting to stakeholders via Clarity and SharePoint.

Vice President of IT

Confidential, New York, NY

Responsibilities:

• Reorganized IT Division and improved all aspects of the Helpdesk/Technical Operations groups. Accomplished the following: 1) Successful technology operation for NYLB Systems and all liquidated technologies; 2) Improved response time 70%; 3) Improved hardware/application delivery time by 74%; 4) institute ITIL/HIPAA processes for IT support services; and 5) Changed the server/LAN/WAN/desktop build process from 2 days to few hours.
• Reorganized IT Division and developed budget that included consolidating all bureau-wide technologies and staff into one IT department. Charged with control of all IT Division, managing operational expenses, and developed an operational budget that replaced out of service infrastructure while reducing IT expenses $2 million.
• Created 3-year IT Department budget to manage technology and staff, implement ITIL and HIPAA practices, new Security Regulations and Compliances, and reduce expenses $2.5 million. Advance technology with 24x7x365 datacenter and kept budget within constraints while reducing IT expenses $825K in first year by eliminating obsolete equipment and software.

Senior Project Manager/Senior IT Consultant

Confidential, New York, NY

Responsibilities:

• Designed/managed Global Technology Infrastructure that resulted in centralized telecommunications, Internet access and security, and data storage/warehousing. New infrastructure cut telecom/VoIP expenses by $1.5 million, saved $600,000 in support costs, and improved quality and customer service by 150%.
• Directed/controlled 25 multiple projects, including 1,100 staff department relocation to new network/datacenter. Responsibility included technology enhancements, desktop upgrades to Windows 7, datacenter relocations, and Disaster Recover. All projects completed as planned and on budget meeting staff and vendor needs.
• Managed major Voice-over-IP implementation involving 2 major call centers and several business facilities for a major service company. Implementation involved on-site development/deployment of redundant host PBX and VoIP of 1,100 stations, call center systems, management, and business recovery. Worked with developers to system for successful delivery to users.

Project Manager

Confidential

Responsibilities:

• Worked with Managing Director of Office to provide new infrastructure for new office.
• Put together entire IT plan for upgrading office with new desktops, switches, servers, computers and internet.
• Selected and implemented work for cabling, and systems and selected support vendor for office use.
• Manage and installed new office applications for continued operation with remote access available as needed.
• Entire project completed within client’s planned IT budget and ahead of schedule.
• Transformed the technical group in 6 months into a global strategic IT department supporting 4,000 staff globally, and assumed responsibility and management of all Lee, Confidential, Harrison’s IT systems, all desktops, datacenters and recovery processes. Slashed operational expenses by $2 million and increased services by 200% in 4-months.
• Restructured the IT Department and planned/implemented the installation of Lee Confidential Harrison’s new WAN networks, accomplishing the following: 1) Consolidated networks for 87 offices/4000 users, centralized all data to one datacenter and one desktop platform, centralized IT services, created Single Sign-On, and resolved 90% security issues; 2) Implement ITIL/SOX requirements; 3) Reduced $1.5 million expenses and centralize all infrastructure/security/Disaster Recovery; and 4) Cut additional $2 million without disruption to business in all offices and to remote users.
• Managed and performed the datacenter migration project that moved equipment to a new facility in a new state within 2 days, successful resuming operations on start of normal business day. This effort generated more than $5 million in savings over 5 years and brought staff together on future technology projects.
• Instituted comprehensive IT security plan and developed a 3-year IT strategy that met company objectives and complied with SOX regulations. Brought company into compliance, cutting additional $1.3 million in expense in 1st year and maintaining budget reduction of additional $1 million over next 3 years.
• Successfully managed/performed complex WAN infrastructure projects, organizing departments, vendors, and resources to complete the conversion 3 months ahead of schedule without service interruption. New WAN provided central management of all systems and reduced office support expenses by $2 million per year.
• Managed 16-member cross-function team in development of next generation Customer Management System, with conversion of all customer/client data from MS Solomon to MS SQL. Completed project on time, less than 5% startup problems, and increased accuracy in customer billing/reporting by 85%, meeting SOX requirements.

Director of IT

Confidential, New York, NY

Responsibilities:

• Manage and controlled all Windows 2003 desktops and servers, and Cisco networks across 5 U.S. locations, for all users including two data centers. Updated and modify configuration files to improve operation and security.
• Installed and managed new VoIP between offices, decreasing telecommunications costs by 40% with new deployment of WAN infrastructure and Cisco equipment.
• Renegotiated ISP contracts with vendors that improved WAN and voice communications, and resulted in an annual cost reduction to budget of $800,000 a year.

Vice President of IT

Responsibilities:

• Manage IT budgets and technology, and updated datacenter to improve support to all business units with increase to infrastructure needs and telecomm services.
• Developed and implemented migration plan for IT Business Services departments for a new datacenter. Completed move 2 months ahead of schedule, reducing migration expenses by $1 million and other business unit expenses.