SUMMARY

• 10 years of experience as a Scrum Master, Project Management and Operations
• Good exposure in Agile Scrum, Kanban, DevOps and Waterfall methodologies
• Exposure in Web, Enterprise and Cloud technologies and frame - works
• Experience in Incident, Change, Problem Management and Service Improvements
• Experience in servant leadership, facilitation with cross-functional teams
• 6 years of experience in Banking and Finance sector Confidential, Confidential Banking Group
• Exposure in Retail, Manufacturing, Energy & Electrical industries

TECHNICAL SKILLS

Technology: Informatica PowerCenter 8.6, 9.1, Data Stage, Oracle Fusion 11g, 12c, Web Methods MS Dynamic CRM, Control-M 7, 9, Splunk 6.x, SAP BOBJ, SQL server, Oracle

Tools: JIRA software, JIRA Confluence, HP SM, BMC Remedy, MS Office suite, Outlook

Operating System: Windows 7 Enterprise, XP; UNIX, AIX, Linux

PROFESSIONAL EXPERIENCE

Scrum Master / Operations Manager

Confidential

Responsibilities:

• Guide the team and organization on how to use agile scrum practices and values and principals
• Guide the team on self-organizing to fill in the intentional gaps left in the agile scrum frameworks
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Collaborate with development and operations team for development of automation scripts, code for continuous delivery and continuous integration using the tools Jenkins, Puppet
• Collaborate with development team, leads, leadership team on daily basis to help them to remove obstacles or bottlenecks
• Ensure the scrum activities are being tracked, updated and reported to the team
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the sprint backlog, product backlog.
• Providing all support to the team using a servant leadership style whenever possible
• Review and update the JIRA portfolio plans, scope, team capacity
• Facilitate operational daily stand-up, retrospective session, manage WIP Limits, prioritize the backlog items, manage the flow
• Conducted workshop to the team members on scrum and kanban principles and values
• Contributed towards agile practice, planned technical, functional training sessions for the team
• Lead the operational support, daily stand-up, prioritize issues, incidents, release and change requests (CR)
• Defined and documented problem management process, incident management process, incident service levels, escalation and roles/responsibilities
• Awareness and experience with widely successful agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, automated testing, agile games
• Performed ITIL maturity model, agile and kanban maturity model assessment and guidelines
• Support and facilitate continuous service improvements in the operational area
• Tools/Technologies: JIRA, Confluence, JIRA Portfolio, Word, Excel, Oracle fusion 11g, 12c, SAP

Scrum Master

Confidential

Responsibilities:

• Project title: Confidential - Enterprise Card Data Warehouse, Analytical application development and support
• Project description: Collaborate with the development team responsible to develop the interfaces, components for enterprise-data ware housing, analytical applications using AWS, SQL server
• Guiding the team and organization to adopt agile scrum values and principals
• Guide the development team towards the self-organization, self-managed
• Collaborated with developers, testers, leads, product owners on daily basis and assist the team to remove obstacles or bottlenecks
• Ensured to scrum activities being tracked and report to the team
• Facilitate the development team to discussion, decision making, and conflict resolution
• Collaborate with team, product owner to groom, prioritize the product, sprint backlog items
• Collaborate with devops team for development of automation scripts, code for continuous delivery and continuous integration using the tools Jenkins, Puppet
• Provide support to the team using a servant leadership style whenever possible
• Log the issues, defects, incidents, problems and prioritize during the backlog grooming sessions
• Log the actional improvements, suggestions, action plan, and follow-up as needed
• Review and update the project charter, statement of work, change requests (CR) as needed
• Involved in the internal training sessions or workshops
• Experience working in a co-located, distributed workplace (virtual teams, off-shore teams)
• Collaborated with support team to handover, KT sessions, support guides
• Track the team capacity, contacts, schedule and report to the team
• Tools/Technologies: JIRA, JIRA Confluence, JIRA Portfolio, Word, Power-point, Excel, ETL, AWS, HPSM

Scrum Master

Confidential

Responsibilities:

• Project title: Confidential, Enterprise Integration Service Bus
• Project description: Collaborate with development team to develop the interfaces to move the data between SAP, Web-Methods, CRONOS and 3rd party vendors
• Coordinate with the team, product owner to maintain the product backlog, sprint backlog and reports
• Track the issues, defects, change requests, service requests, requirements, user stories using JIRA
• Coordinate with support team to facilitate the handover, release, go-live, support guides
• Collaborate between developers, testers, leads, product owners on daily basis and assist the team to remove obstacles or bottlenecks.
• Log/review/update the agile scrum activities, reports and communicate with the team
• Collaborate with DevOps team for development of automation scripts, code for continuous delivery and continuous integration using the tools Jenkins
• Experience working in a co-located, distributed workplace (virtual teams, off-shore teams)
• Assisting with internal and external communication
• Log the issues, incidents, defects, follow-up and action plan identified during the sprint review, sprint retro sessions.
• Tools/Technologies: MS Project, JIRA, Web-Methods, SAP, MS Word, MS Excel, MS Power-point

Project Manager

Confidential

Responsibilities:

• Project title: Enterprise CRM customization and deployment for Wealth Management line of business
• Project description: Collaborate with the development team to develop the CRM application customization(web), data movement from Legacy applications to Dynamic CRM for Wealth Management line of business
• Responsible to prepare, review, update the project plan, tracking, monitoring, reporting
• Coordinate with the team to track, review the change requests, estimation, schedule
• Log the project issues, risks and take appropriate steps to minimize the impact
• Arrange daily, weekly team meetings, reviews, assignment, arrange workshop discovery sessions, quality reviews, signoffs
• Manage the project documents design, analysis, testing artefacts, templates, guidelines to the document repository
• Coordinate with development team utilizes the project templates, guidelines, gating checklists as per program or PMO norms and standards
• Provide solution to teams, management and stakeholders to discuss successes, challenges, adoption & delivery progress and solutions for improvement
• Coordinate with operations, change, release management team to plan for the changes, releases
• Experience working in a co-located, distributed workplace… virtual teams, off-shore teams
• Experience project briefing, reporting and presentations to the dev team, leadership team
• Tools/Technologies: Dynamic CRM, Data Stage, MS Project, HP SM, MS TFS, Share-point

Project Manager

Confidential

Responsibilities:

• Project title: Development and Operations for Mfg. Operations and Sales & Marketing business areas
• Project description: Collaborate with the development team, support team to develop and support of the client/server, web, mainframe applications
• Responsible to prepare, review, update the project plan, tracking, monitoring, reporting the progress
• Coordinate with the team to track, review the change requests, estimation, schedule
• Log the project issues, risks and take appropriate steps to minimize the impact
• Arrange daily, weekly team meetings, reviews, assignment, arrange discovery sessions, quality reviews
• Manage the project documents, deliverables design, technical, functional, artefacts, templates in the central repository
• Coordinate with development team utilizes the project templates, guidelines, checklists as per Program level norms and standards
• Coordinate with operations, change, release management team to plan for the changes, releases
• Involved in incident handling, triage, troubleshoot, resolution, recovery, documentation
• Experience working in a co-located, distributed workplace
• Responsible for SLA’s incident management, problem management, change management
• Track the incidents, defects, change requests (CR) and reporting
• Involved in change management, release management documentation, reviews, and signoff
• Participate in the change and release management meetings for review, approval.
• Coordinated with quality assurance team to review deliverables, implement suggestions, signoff
• Ensured the team utilize the templates, artefacts, gating checklist as per project standards
• Tools/Technologies: .Net, Java, Web-Methods, MS Project, MS Office suite, HP SM, Share-point

Lead / Co-ordinator

Confidential, Richmond, VA

Responsibilities:

• Project title: US Card Data-warehouse Applications
• Project description: Develop interfaces for enterprise data-warehouse applications for internal or external vendors
• As a developer responsible to develop the ETL interfaces, components for enterprise data ware-house systems and applications
• Responsible to coordinate with developers, product owner, scrum master
• Involve in the daily stand-up, sprint review, sprint retrospective, backlog refinement sessions
• Provide the estimates during the sprint planning, backlog refinement sessions
• Prepare the technical, design documents as required
• Collaborate and assist the developers in development of interfaces, writing scripts, test cases
• Provide support during the implementation, go-live, post production support
• Prepare support guides, provide KT sessions to the support teams and handover
• Involved in incident handling, triage, troubleshoot, resolution, recovery, documentation
• Ensure to follow the change and release management procedures and guidelines
• Work with QA team to review the project deliverables and signoff
• Experience working in a co-located, distributed workplace, virtual teams, off-shore teams
• Ensured to utilize the templates, artefacts, gating checklist as per project standards
• Tools/Technologies: Informatica 8.3, VersionOne, HP SM, Share-point, Control-M, SQL Server