PROFESSIONAL EXPERIENCE

Confidential

Systems Implementation Project Manager/Scrum Master

Responsibilities:

• Managing medium to large projects, led implementation of Healthcare Value Based Services platform with contracted Health Care Organizations to create high value solutions.
• Facilitate Daily Stand - ups, Sprint Planning, Sprint Reviews & Sprint Retrospective ceremonies.
• Identify user story dependencies, priorities, acceptance criteria and readiness.
• Assists Product Owner with grooming the backlogs.
• Assisted with production rollbacks Maintain Impediment Log.Communicates risks, issues and decisions and escalates appropriately.
• Works with product teams for rollout and deployment of new products, enhancements, features, system upgrades and other activities.
• Works closely with cross-functional and engineering teams to ensure a quality delivery of integrated solutions.
• Partners with internal business stakeholders and works with cross-functional teams to build consensus for change.
• Analyzes business processes and improvement initiatives to evaluate effectiveness.
• Engages stakeholders, client IT teams in all phases of the integration project including initiation, planning, budget, design, set-up, monitoring & controlling, testing, go-live and post integration communication including training and future integration enhancement projects.
• Tracks and reports budget and project progress using Clarizen, Jira and Confluence.
• Utilizes change management strategy and methodology to maximize user engagement, understanding, adoption and adaptation to change.
• Process mapping of implementation activity.
• Development of internal and external materials for integrated solutions including case studies, presentations and training guides.
• Designs process improvement concepts across all verticals.
• Creates and maintains product documentation including SOPs, best practices and recommendations for enhancements.
• Collaborates with assigned client teams to ensure the highest standards of customer service and communication.
• Leads and participates in all relevant meetings: Kick-offs, Project Team Meetings, Development Meetings, Issue management meetings, etc.

Confidential

Technical Project Implementation Manager/Scrum Master

Responsibilities:

• Led project teams with multiple workstreams; functional application development, technical architecture, data conversions, interfaces, reporting, business process reengineering, organizational change management, training and communications across multiple software platforms/frameworks (Linux, Java, .Net, Oracle, MS Office 365, etc.) throughout the entire Systems Development Lifecycle; Requirements Gathering, Solution Design, Configuration, Development and Deployment.
• Initiated discovery and planning, feasibility reports, scope management, primary contact for project teams, Incident, Problem & Change Management processes, deployment coordination and post go live support.
• Partnered with cross-functional teams to clarify expectations, define and coordinate resource requirements, develop estimates and work plans to provide for deliverables, schedules, communication, quality of testing and end use adoption and definition of acceptance criteria.
• Established and facilitated formal and informal communication channels for change management.
• Developed and delivered training on new business processes and operating models.
• Evaluated the effectiveness of change management initiatives.
• Create release and sprint timeboxes.Define, groom and prioritize epics and features.
• Directed the work activities and priorities of team leaders, architects, consultants, analysts and technicians engaged in design, procurement, testing, and implementation of prjects and activities.
• Ensured project change initiatives met objectives by implementing process improvements as project developed and revised as appropriate to meet changing needs and requirements via change control processes.
• Utilized MS Project, Jira and ServiceNow to manage an average of 4 -5 concurrent projects with varying budgets ($10 million - $10,000) with timelines of 3 years - 6 months with team sizes varying from 2 - 30.
• Managed Stakeholder requirements and project components from end to end such as budget, issue tracking, communications and change management to provide continuous management of project scope.• Facilitated contract negotiations, SOWs, proposals, project meetings, demos and retrospectives
• Guided teams through impediment removal.
• Identified and minimized exposure to risks, incidents and problems on projects and developed risk response strategies.
• Ensured project documents are complete, current, and stored appropriately.
• Developed and tracked metrics related to issues, budget, scope and schedule and reported team hours and expenses on a weekly basis.
• Established and communicated standards to manage cost and ensure continuity of applications.
• Trained users in usage and implementation of systems and processes and ensured HL7 compatibility with Epic, EClinical and other EMR software.• Performed project closure processes and analysis.

Confidential

Project Manager/Change Management

Responsibilities:

• • Integral part of the Global Change Management network helping to build and develop change management capability across the VA Regions.
• Utilized ITIL framework for the design, development and delivery of change, incident and problem management solutions at an operational level.
• Worked across complex stakeholder groups, driving engagement and using adaptive leadership skills to bring people on the "change management journey.
• Coordinated with other VBA Regional departments on release status, issues, schedules and scope.
• Developed, maintained and ensured change management documentation for projects, workflows and tasks to include quality metrics and ensured all changes complied with ProPath, ITIL and Department of Veteran Affairs.
• Facilitated change management via Change Requests to document, authorize and monitor the deployment of changes needed to resolve Requests, Incidents and Problems via ServiceNow ticketing system.
• Managed the centralized code repository for VBA custom applications and release management documentation.
• Performed Configuration Management and Quality Assurance activities in the Systems Implementation Office (SIO) Pre-Production environment for the Veteran's Benefits Association.