SUMMARY

• Military officer with over 5 years of service and experience in management, planning, and administrative work for up to 287 employees while holding a Secret Clearance.
• Design professional with 10 years of experience in web, graphic, and UI design. Seeking an opportunity to apply leadership and creative abilities.

TECHNICAL SKILLS

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Adobe Photoshop
• Illustrator
• InDesign
• Sketch
• InVision
• Wireframes
• Prototypes
• Strong written and verbal communication
• Self - motivated
• Detail-oriented

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Farmingdale, NY

Responsibilities:

• Supervises training for a team of 32 on network equipment to execute, troubleshoot, and resolve any network issues tasked to the company.
• Initiates satellite requests to conduct real-time network operations on both secure and non-secure connections; reports significant events such as issues or successful connectivity at the end of each event.
• Coordinates training with staff to confirm sufficient manpower and logistics are available for company trainings, including meals, lodging, and transportation.

Administrative Manager

Confidential, Brooklyn, NY

Responsibilities:

• Coordinated schedule for up to 40 employees to maintain accountability of all team members, including those who are present, off duty, or conducting other tasks.
• Managed administrative tasks including data collection, dissemination of policies, and completion of tasks with a short suspense.
• Tracked and sent up operational reports to leadership, including daily vaccinations administered, Serious Incident Reports, and daily personnel accountability.

Administrative Manager

Confidential, Corning, NY

Responsibilities:

• Processed timecards for up to 34 medical and data entry personnel per day and verified hours worked to ensure proper payments were made.
• Coordinated schedule for up to 129 personnel to ensure their was enough staff who were trained to cover each station, including operations, administrative, and logistics sections.
• Implemented Standard Operating Procedures (SOPs) for personnel to follow step-by-step procedures on how to accomplish specific tasks.
• Instructed administrative staff on how to use Microsoft Excel formulas to make searching and viewing 127 team member’s information quicker and easier, allowing tasks to be delegated and freeing up time to oversee other aspects of the operation.

Executive Officer

Confidential, East Elmhurst, NY

Responsibilities:

• Oversaw operations for 287 employees providing administrative support to the Department of Health (DOH) at the John F. Kennedy (JFK) and La Guardia (LGA) airports; served as the liaison between the 2 sites and leadership.
• Managed leave requests, ensuring team members had enough days to take off, and properly filled in all travel documentation to process their requests.
• Supervised and delegated tasks to the logistics section, including verifying the number of meals ordered, and collection of all receipts for fuel purchases.

Operations Manager

Confidential, Jamaica, NY

Responsibilities:

• Initiated operations at JFK airport reaching up to 183 personnel from different sections who worked under a single authority in support of the Department of Health (DOH) COVID-19 contact tracing efforts.
• Coordinated with the Department of Health (DOH), Port Authority, and New York Health and Hospitals, to divide tasks and support one another as one unified team.
• Directed 8 teams to manage operations at both international and domestic terminals; 65 international flights and 93 domestic flights were greeted on a daily basis for an average of 158 flights per day.
• Supervised administrative and logistics sections, each assigned with detailed tasks including daily personnel accountability, live movement and location of 8 vehicles, and confirmed numbers of meals contracted with food vendors.

Emergency Operations Center Support

Confidential, Albany, NY

Responsibilities:

• Verified supplies for over $8 million worth of Personal Protective Equipment (PPE); confirmed which orders were shipped, received, and cancelled for billing purposes.
• Conducted an internal audit of a 5% sample size on 6 warehouses that were set up in response to COVID-19 across Upstate New York; checked for error rates and noted any discrepancies until documentation was up to a high match rate of 82%.
• Manually verified over 2,500 shipping and receiving paperwork conducted throughout COVID-19 distributed to over 50 counties and testing sites across New York State to ensure accuracy of PPE inventory.

Liaison Officer

Confidential, Guilderland, NY

Responsibilities:

• Verified 100% accuracy for logistical documents, including quantities of PPE that were shipped and received, and high value items such as x-ray and BiPAP machines.
• Supported warehouse operations outside of scope of work; prepared paperwork, picked orders from the warehouse, and sent up reports on 268 New York Response (NYR) orders requested through the Emergency Operations Center (EOC).
• Maintained open lines of communication between the Warehouse, Operations, and Logistics sections by clarifying questions or any mismatch of information.
• Developed a Standard Operating Procedure (SOP) for the warehouse to streamline inbound and outbound operations; enabled warehouse team to complete any task, regardless of their designated role.

IT Manager

Confidential

Responsibilities:

• Coordinated with stakeholders to transition 300 personnel from one location to another, ensuring 12 executive officers and VIPs were properly set up to continue daily operations in a combat environment.
• Served as Contracting Officer’s Representative (COR) over 1 Area Manager and a team of 26 contractors; conducted monthly reports and assessed compliance to the Performance Work Statement (PWS), and Statement of Work (SOW), including quality of services, project costs, and management of employees.
• Conducted daily, weekly, and monthly reports of site activity, including network support provided for over 3,300 users, and resolved 1,300 network issues.
• Supervised Information Management Officer (IMO) and Remedy training for 38 people, providing additional knowledge and resources for them to support their own sections.

Website and Graphic Designer

Confidential

Responsibilities:

• Develops logos and brand identities through the use of effective symbols and font styles, following Web Content Accessibility Guidelines (WCAG) and best practices.
• Redesigns print material for international clients such as developing a consistent appearance for A4 brochures using the same text and photos the client provides.
• Uses DSLR camera to take high quality photos of weddings; edits and retouches photos for clients to enjoy.

Web Designer

Confidential, Bethpage, NY

Responsibilities:

• Coordinated with Graphic Design, Web Development, and Marketing teams to launch luxury collections for 3 high-end websites by using Adobe Photoshop, HTML, and CSS.
• Designed 36 responsive emails to promote events and sales; scheduled emails using email marketing software to track open and click rates.
• Maintained brand consistency on third-party interior design websites such as Houzz.

Graphic Designer

Confidential, Hauppauge, NY

Responsibilities:

• Designed website mockups, infographics, marketing banners, and print material through the use of Adobe Photoshop, Illustrator, and InDesign.
• Successfully and carefully designed 6 websites from low resolution wireframes to high resolution mockups, providing the client with a preview of the final product.
• Effectively designed 35 marketing banners in 5 sets of sizes to reconnect the target audience after leaving a website.