Testing Site Technician Resume Memphis, TN - Hire IT People

SUMMARY

Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise.
Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures.
Results - driven and forward-thinking in planning for quality standards.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Testing Site Technician

Confidential - Memphis, TN

Responsibilities:

Perform on-site COVID-19 specimen collections while adhering to compliance standards for confidentiality, accuracy, and safety.
Maintain strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Label and prepare specimens for shipment to laboratory facilities.
Offer friendly and efficient service to all customers, handle challenging situations with ease.
Own Tech Support (Label Printer)

Data Entry Administrator

Confidential - Wilmington, CA

Responsibilities:

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Reviewed and updated client correspondence files to maintain accurate records.
Compiled budget reports, financial spreadsheets and organizational charts to support business operations.
Entered numerical data into databases with speed and accuracy using 10-key pad while maintaining 100 % error rate.

Project Analyst

Confidential - Louisville, CO

Responsibilities:

Developed frameworks to streamline project monitoring by, including intervention protocols and resolution.
Conducted master data analysis, mapping activities and coordinated all Food Safety Visa certification.
Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
Provided implementation assistance on SAP roles and increased new business processes by 65%.

IT Project Coordinator

Confidential - Springdale, AR

Responsibilities:

Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
Developed internal and external communications regarding teh project's budget across all phases.
Liaised between Financial Supply Chain Management and Distribution department, facilitating communications and keeping appropriate parties updated on project developments.
Tracked all hours and expenses to keep project on task and within budgetary parameters.

Customer Service Representative

Confidential - Bentonville, AR

Responsibilities:

Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Liaised with customers, management and sales team to better understand customer needs to recommend appropriate solutions.
Provided information to customers regarding charge accounts and loyalty programs, increased new accounts by 75%.