SUMMARY

• Multi - talented software product/project manager with 12 years of experience in leading cross functional teams to plan, build, launch and manage world class digital products.
• Hands on with Agile/Scrum, XP and waterfall methodologies best practices and tools.
• Extensive experience in B2C web and mobile application management.
• Enjoy blending technology skills with customer obsession.
• Over 12 years of experience as a product manager, product owner, and project manager in leadership roles
• Highly experienced in planning and executing end-to-end project lifecycles using various methodology such as Waterfall, Scrum, XP, Kanban, and hybrid methodologies
• Hands on experience in project collaboration and lifecycle management tools - JIRA, Confluence, Lucid Chart
• Proficient in translating high-level strategy & product direction into features, epics and user stories and prioritize product backlog for selection for sprint backlog according to the business value and stakeholder input
• Experienced in requirements gathering and analysis, authoring business and functional requirements, system requirement, process flow diagrams, training manuals, client management and risk mitigation planning
• Own backlog, prioritize the iteration and drive acceptance testing and delivery of iteration
• Extensive experience in facilitating the scrum meetings including sprint planning, sprint review, sprint retrospective and daily standup Meetings
• Partner with business stakeholders, technical architecture, and software engineering teams to deliver the highest value features first, and with high quality.
• Convey the vision and goal at the beginning of every release and sprint to development teams. Participate in the planning meetings, reviews (demo) and retrospective meetings
• Represent the stakeholders, end users and customers to the team, answers questions, and provides direction
• Own, prioritize and communicate the short, medium- and long-term release plan of the team; Identify product release content and timeline; Track budget and delivery of engineering projects and releases
• Represent the team (together with the engineers) within company both as an advocate and a collector of feedback
• Champion of user experience; define and execute user stories that ensure superior customer experience
• Provides Mockups and works with creative in development of UI for web-based applications
• Perform risk management to minimize project risks; Work with program management to track schedule against the roadmap, and escalate risks and issues
• Managed Executive level communications, Created Executive Dashboards, Reports and Project status updates
• Extensive experience in creating Work Breakdown Structures (WBS), Capacity and Resource Planning, Estimating, Scheduling, Risk Planning, Change Management, Quality Management, team leadership, Interfacing with executive management, Issue resolution, Scope and Defect Tracking, Prioritization, handling Team Dynamics
• Adept in using various elicitation techniques such as JAD sessions, Interviews, focus groups, and workshops in Gathering Comprehensive Requirements
• Good understanding of Business Intelligence Reporting tools such as Tableau, Google analytics

TECHNICAL SKILLS

Requirement Management: JIRA, Asana, HP ALM, Rally, Confluence

Modeling Tools: Lucid Chart, Balsamic, MS Visio

SDLC Methodologies/Framework: Waterfall, Agile-Scrum, RUP, XP, Hybrid methodologies

Project Management Tools: Microsoft Project, MS SharePoint, Microsoft Office suite

Reporting Tools: Tableau Desktop, IBM Congo’s, MS Office Suite

Languages: HTML, XML, SQL, jQuery, Python, C++

Design Tools: MS Visio, Rational Rose, iGrafx

CI/CD and Version control tools: Jenkins, Ant, Confidential, Git, Tortoise SVN

Analytics: Google analytics, Mix panel

User research: Zendesk, Survey Monkey, UX Camp

Search Engine Marketing: SEM Rush, AdWords Editor, Tenscores.com, wordstream.com

Social Media Marketing: Rivaliq.com, Hoot-Suit, Sprout Social

Web Analytics: Google Analytics, Adobe Site Analytics (Omniture), KISS Metrics, Crazy Egg

Email Marketing: Opt In- Mail Chimp, Marketo

PROFESSIONAL EXPERIENCE

Confidential, AR

Technical Product Manager

Responsibilities:

• Created the product roadmap by working with relevant stakeholders and managed scope, schedule and cost to be in-line with deadlines while delivering highest quality software
• Conducted multiple Interviews, brainstorming and requirements workshops with business owners, development teams, financial analysts, and subject matter experts to elicit requirements
• Introduced agile methodology and related tools in pilot phases, met executive management to review the various agile practices and get them on board with the plan
• Developed strategic partnerships with the different business units and departments to develop a solid knowledge base of the business line, products, process and their training requirements
• Developed a mechanism to track dependencies outside of the project team’s control and escalating issues as necessary
• Gathered requirements from relevant stakeholders by conducting qualitative and quantitative interviews; wrote user stories, epics along with the scrum development team
• Efficiently reprioritize and groomed the product backlog for maximizing business value or return on investment (ROI) on the development effort
• Involved in creating wireframes, mock-up screens, Data flow diagrams, use case diagrams, sequence diagrams and Activity diagrams for To-Be system, and Reporting UIs using MS Visio
• Actively involved in all the Scrum meetings such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospectives.
• Owned the product backlog for the data analytics and business intelligence reporting teams
• Continuously shared and involved the scrum development team with the vision of the organization and was available to any queries related to the requirements
• Worked with the scrum development team to come up with acceptance criteria and good definition of done for the Product Backlog Items
• Constantly kept stakeholders involved with timely and relevant updates through the entire project lifecycle and made presentations to management about the project progress using burn-down charts and other key metrics
• Performed User Acceptance Testing and Validated the Reports that were generated and further documented the feedback from Business stakeholders for future enhancements

Confidential

Sr. Technical Project Manager/ Program Manager

Responsibilities:

• Directed product life cycle from prototype development to market launch for an education technology product; produced sales revenue of $4 million in first year
• Strategically incorporated new business collaborators, customer segments and product features that resulted in in 135% boost in product engagement
• Built extensive data-based decision model for A/B testing using various analytics tools
• Defined business strategy, user experience design, cross-functional team leadership, market opportunity, product marketing, market research, analytics, and go-to-market strategy
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning
• Analyze analytics data to make key strategic and functional decisions on the customer buying experience. Build and manage a KPI dashboard which is regularly viewed by senior leadership to evaluate the health of the business
• Build and execute an A/B testing plan to evaluate the different design and functionality hypothesis
• Monitored the development progress throughout each sprint to ensure project was within scope and budget
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues
• Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Removed team impediments daily to allow the team to deliver the sprint goals and deliverables
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain product backlogs
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis

Confidential

Product Manager

Responsibilities:

• Based on the initial requirements gathered, identified those requirements that were critical to the Business process and created User Stories to be implemented in each sprint
• Used Jira for managing the user stories and defect tracking
• Used MS Visio for creating Data Models and created the source to target mapping specifications
• Facilitated Scrum meetings and tracked team progress and velocity using Sprint burn down charts
• Performed Business process modeling using iGrafx Flow charter
• Managed the scrum process, shared the status of each iteration and impediments
• Acted as an Agile player coach and a tools mentor
• Facilitating cross-group and cross-functional communications for issues resolution and updates
• Coached the development team in Self-organization and Cross-functionality
• Collecting/Recording feedback from customers on achieving different milestones on the project
• Used Tableau software to create functional diagrams and identify key areas for data analysis
• Responsible for writing user stories and acceptance criteria
• Prioritizing User Stories using MoSCoW and Kano methodology

Confidential

Project/Product Manager

Responsibilities:

• Assisted and worked with Project manager in creating and assigning tasks through Work Breakdown Structure
• Interviewed clients, SMEs & business users to understand their Business and Functional Requirements, gathering their future needs and transforming them to Functional Specifications.
• Converted the Business Requirements Document into Functional Requirements Document.
• Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed & came up with suggestions providing consistent process for the communication and resolution.
• Performed GAP analysis for AS-IS and TO-BE of the process to identify and validate requirements.
• Documented, prioritized, managed and facilitated estimation of User Stories.
• Created UML Diagrams using Rational Rose and assisted both functional and technical team in creating mockups, wireframes, prototypes using Balsamiq.
• Planned and organized team engagement activities to encourage self-organization among the team

Confidential

Sr. Business Analyst

Responsibilities:

• Driving requirements elicitation & brainstorming sessions with business (Underwriting, Operations & Actuary teams) & IT functions and third-party vendors for new system/ product implementations, strategic business initiatives & regulatory compliance requirements
• Identifying gaps in business processes & suggesting improvements in process efficiency and risk analysis capabilities
• Preparing detailed functional specifications, business requirements artifacts (BRDs, user stories, process maps, data dictionaries, business rules documents, UI mockups/ wireframes, traceability matrices)
• Based on data-driven research, developing reports, proposals for action and implementation plans as necessary, and presenting to management/ customers
• Assessing organizational change & business readiness through artifacts like business capability matrices, business process models (as-is, future state) etc. and communicating findings to project & portfolio managers