Project Manager Resume Hudson, IL - Hire IT People

EXECUTIVE SUMMARY:

Project Manager with 8 years traditional waterfall project management experiences, 4 years agile, deploying various IT projects in healthcare, financial technology, construction management, and supply chain logistics. Excellent team builder and communicator, skilled in developing processes that facilitate process improvement, team, and improved working environments. Previously coached teams ranging in size from 7 to 70 people and successfully completed projects ranging in budgetary scale from $500k to $3.3 million. Dedicated to applying principles of agile management to projects and tasks.

SKILLS & EXPERTISE:

Project Management

Project Scoping

Strategic Planning

Facilitation

Account Management vTiger, SAP, SQL, Excel (Pivot Tables), HL7

Solution Development

Salesforce (Software)

Budgeting & Cost Analysis

SCRUM Facilitation

Six Sigma

Business Process Mapping (Workflow and UML)

Complex Problem - Solving

Freelancer Management

Use Case Development

HCCS HIPAA Compliance

PROFESSIONAL EXPERIENCE:

Confidential, Hudson, IL

Project Manager

Responsibilities:

Transport Confidential Appliances throughout southeast region
Establish good working relationships with hundreds of customers
Maintain accurate logs and safety reports in accordance with DOT regulations - 100% Inspection Compliance
Verify and acquire signature at points of delivery - 100% On-Time
Plan and adjust optimal routes based on traffic and weather conditions, reducing distribution time by 12%
Rank in top 5% out of 400; Driver Scorecard Performance measures consistently above target to receive Qtly bonus

Confidential, Atlanta, GA

Project Manager

Responsibilities:

Lead complex technology projects with teams of 13 programmers, developers, architects, and analysts.
Managed $10M budget by monitoring expenditures, calculating forecasts, and ensuring compliance.
Decreased service desk turnaround time by 50% with an SMS-based customer service support system.
Improved customer satisfaction by 25% over 8 months with customer service process improvements.
Lifted revenues by $1M by identifying loyal and high-paying clients and offering individualized services.
Facilitated internal to build in-house expertise, product awareness, and staff confidence.
SharePoint Online Development and Consulting team lead; helped clients customize lists and document libraries, migrate content from existing SharePoint On Premise installations and more.

Confidential, Alpharetta, GA

Agile Project Manager

Responsibilities:

Spearheaded the daily operations of projects focused on generating new customer service systems for fledgling firms and supervised the work of project teams to test new processes, identify risks, and provide solutions or workarounds,
Led the operations consolidation from the merger of 2 major communications companies.
Managed projects totaling $5M in budget annually.
Utilized 3 outsourcing firms and 10 freelancers to reduce operating costs by 15%.
Increased revenue by 25% with a cross-functional team who identified and closed operations leaks.

Confidential, Atlanta, GA

Agile Project Manager

Responsibilities:

Managed complex IT projects and recommended software solutions and services for the Office of Institutional Advancement / Marketing and Communications Departments.
Led team: Ensured the Marketing and Communications department worked as a team that influenced the entire institution, helped achieve the goal of collective ownership, complete equality, and self-organization.
Implemented agile management ideals by facilitating exercises; such as sprint planning and team leading standups.
Managed project timelines and communication with project management office (PMO), Information Technology Department, Marketing and Communications Department, and faculty physician providers of clinical enterprise to ensure projects were developed, delivered, and progressed satisfactorily.
Enacted delivery upon completion of projects and ensured that delivery adhered to agile practices introduced and maintained by the PMO.
Engaged physician practices with Glance-powered (Salesforce Automation Tool) demonstrations and screen shared on-the-fly professional support; hosting online virtual meetings that engaged the mobile physician provider on their computer, tablet, or smartphone.
SharePoint project coordinator; led PMO team with customizing the brand, look, and feel, also integrated new web parts and third-party additions with existing community of services.

Project Manager Consultant

Confidential, Roswell, GA

Responsibilities:

Gained invaluable knowledge of managing projects in the digital and electronic marketing business by assisting project managers and teams with large-scale, high-value projects.
Collected, compiled, analyzed, and interpreted data to assist a large project team of 15 people.
Anticipated and provided recommendations on process improvement opportunities.
Drafted and delivered technical manuals and other project-related communications.

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Project Manager Resume

Hudson, IL

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