SUMMARY

• A highly technical individual wif a Bachelor Degree in Computer Information Systems a minor in Business Administration wif strong interpersonal skills and 20+ years of IT, Sr. Project Management, Technical Project Manager wif Senior Level Management experience

AREAS OF EXPERTISE

• Change Management
• Contract Management
• CSL & Exclusions
• Data Governance
• Data Migration and Profiling
• Demand Management
• Escalation Management
• Process Improvement
• Procurement and Vendor Management
• Project Delivery Framework (PDF)
• Project Financials
• Project Management
• Project Reporting and Tools
• Project Resourcing
• Proposal Management and CR
• Quality Assurance
• SAP/HANA
• Security Consulting (IRM)
• Software Licensing
• Strategic Sourcing/Planning
• Supply Chain Management
• Systems Integration/Implementation

PROFESSIONAL EXPERIENCE

Project Manger

Confidential, Houston, TX

Responsibilities:

• Managed teh coordination of Project Escalation resolution wifin Internal /External Shell Global Account Teams and other suppliers Shell, DXC, TCS, TATA and AT&T etc.
• Resolved issues dat are blocking or delaying Infrastructure projects and programs from progressing
• Worked daily wif Executive Level Managers resolving Very High Priority Project and Program Issues wifin teh company
• Managed contractual Quality Assurance obligations for all Confidential Projects and Programs
• Performed routine Quality Checks by using Service Now PPM, Cockpit Financial Report and Risk Systems
• Supported contractual & DT audits
• Supported PMO and Resource Management teams as needed wif resolving PMO related project issues
• Collected evidence, filing and reporting for CSL exclusions
• Managed Security & Compliance for services developed and delivered
• Managed Squads and oversee PMs and Technical Lead Infrastructure projects from initiation, planning, executing, monitoring and controlling and closing
• Types of Projects Managed - Agile, Waterfall Edge, Hosting, Wintel, Linux, SAP, BizTalk, SharePoint, Storage, Server Migration, Middleware, SQL/Oracle Database, Disaster Recovery, Data Centers Migrations Upgrades/Moves/Lift and Shift, Implementation, Transformation, New Service Development and Web Hosting
• Managed and delivered infrastructure projects on time and wifin budget for various business units (i.e.) Shell Downstream, Upstream, EP, Global Functions, Trading and SITI
• Interfaced wif Business Customers, Capacity Management, Technical Project Engineers, Architects, DBA, Operation Deployment Teams, Procurement and Sub - Vendors, PMO, Quality Assurance, Information Risk Management, Resource Management to ensure teh full delivery of projects
• Executed projects based on T-Systems & Shell Project Management Methodology & compliance
• Worked wif Jira, Kanban Boards and Confluence to perform Agile, EDGE and Waterfall task wifin teh project
• Determined project deviations and recommend mitigations
• Developed strategic project planning, justifications and explanation on projects deviations and contingency plans
• Performed periodic meetings wif customers and stakeholders in clear and concise manners
• Developed and deliver project progress reports, proposals and other appropriate project documentations
• Updated project reporting tools (i.e.) Miles+ for tracking weekly project time, PRT for tracking compliance and finances, SharePoint Utilization Forecast systems for tracking utilization forecast
• Estimated resources and participants needed to achieve projects deliverables
• Submitted Change request, step-outs, PCP, and resource request for budget, resources, scopes and timeline changes
• Raised Incident, Problem Management Tickets and Change Management tickets when needed
• Create Project Plans using Microsoft Project
• Accountable for a successful implementation of teh assigned projects / tasks
• Responsible for gathering requirements, analyze situations, providing solutions, communicating and identify risk
• Accessed Applications and files on teh Shell Networking by using Shell Jump Server
• Followed GI-H Handover process, submitted Service Now for ordering and on boarding servers, databases, interfaces etc.
• Submitted request for HO1, once teh server is received from teh Rapid Deployment Team, Monitors (UAT) User Acceptance Testing
• Used DRA to add user accounts and Active Directory to assign FGO groups to teh servers
• Grant customer server access and troubleshoot server issues when needed
• Gatheird and Reviewed teh accuracy of Configuration Doc prior to H02 submission
• Created Run Books for migrations projects. Performed Data Center Audits. Ensured projects delivered had positive feedback from teh customer. Managed Large Migration Projects for Houston, Cyberjaya, Amsterdam Data Centers etc for customer Shell
• Coordinated change implementation from Initiating to Closing

Systems Analyst

Confidential, Houston, Texas

Responsibilities:

• Managed requirements throughout teh lifecycle for M Dander son Windows 7 Migration Project
• Investigate and Coordinate wif IT and business groups to determine software scripting needs
• Made sure business applications are teh latest (stable) versions available from vendors prior to submission for scripting
• Used Microsoft Windows 7 Compatibility to identify if MD Anderson software application is compatible for Windows 7 Migrations Project
• Managed content using Microsoft Access document management database to stored application rationalization, requirements gathering information, application integration, quality assurance, and user acceptance testing
• Used VMware virtualization software to install media, configuring software and testing
• Prepared RG documentation for scripter’s dat includes application information, Subject Matter Expert, Designated User Acceptance Tester, Software Dependencies, Hardware Dependencies, Installation Instructions, Shortcut Information, Licensing, Special Instructions, Verification Script, (Application Compatibility Reporting) Compatibility Disposition, Reference URL Information, Comments, Data File Types, Database Dependencies, Data Sources (ODBC), Permissions, Multilanguage User Interface (MUI), Custom Logic, Backend Server Information, Upgrade or Patch Information, Citrix Information, User Acceptance Testing and any necessary information to facilitate software packaging
• Stored Media, Instructions, Documentation, EULA and Requirements Gathering (RG) documents, on network share folders for packagers
• Monitor and Produce status reports for application owners
• Installed, test applications and drivers on Windows 7 workstations
• Coordinated and Scheduled (UFT) user functionality testing while managing accurate test plans
• Add user accounts for testing and image testing PCs
• Performed (QA) Quality Assurance Testing and Troubleshoot business critical applications
• Oversee software rollout via Altiris from testing to production
• Responsible for General ad - hoc reporting and request handling
• Coordinate wif other IT and business groups to determine software scripting needs
• Made sure business applications are teh latest (stable) versions available from vendors prior to submission for scripting
• Identify application compliance assessment is compatibility wif teh GI-D
• Provided scripter’s wif necessary information to facilitate software packaging
• Located and stored installation files on network shares
• Monitor and Produce status reports for application owners
• Managed content in teh IT Infrastructure document management site SAGE, DRA, and DQM
• Installed, test applications and drivers on W2k, Vista and MOP (Citrix) workstations
• Coordinated and Scheduled (UFT) user functionality testing while managing accurate test plans
• Add users to DRA for testing and image GI testing PCs
• Performed (QA) Quality Assurance Testing and Troubleshoot business critical applications
• Oversee software rollout via SMS/SCCM from testing to production
• Monitor Server mount point issues and used ORK software to report server usage
• Maintained and Manage SLIC software license database
• Audit software and performed recordkeeping associated wif regular physical security audits
• Responsible for General ad - hoc reporting and request handling
• Coordinate Microsoft Security Patch Testing for Trading

Information Systems Manager

Confidential, Houston, Texas

Responsibilities:

• Established district data processing procedures to comply wif state and federal requirements, especially those of teh Texas Education Agency concerning students such as attendance, census, home instruction, tuition, standardized test scores, ethnicity and demographics
• Supported and Maintained student information systems operations, including report card processing, teachers’ electronic grade book management, teh State of Texas reporting systems such as PEIMs, TREx, Fitness Gram, PowerSchool Oracle SQL Developer, Power Grade, Power Teacher, Power Scheduler, Traid, Cambridge Knowledge System, Cyber soft POS System and Adapta Financial Database
• Responsible for teh Historical Storage of student grades in PowerSchool for teh district
• Provided halpdesk support by handling support calls from central office and school personnel for problems and repairs related to PowerSchool, Power Teacher and Power Scheduler databases
• Adding and Deleting users Email and PowerSchool accounts
• Coordinate disaster recovery procedures for teh Power School database server including backups, upgrades and patches
• Maintain district policy and training procedures manuals in order to maintain database standards and data integrity as it relates to PowerSchool
• Designed and Coded PowerSchool HTML object and transcript reports, select statement, procedures and queries by using PowerSchool back-end Oracle SQL Developer
• Coordinate and Train all staff on PowerSchool, Power Teacher, Power Scheduler, PEIMs, TREx, Fitness Gram, Cambridge Knowledge System, Cyber soft POS System, Adapta Microsoft Office 2007
• Implemented teh End Year Process to close out teh school year
• Setup and Assisted teh implementation process wif Pearson to upgrade district server to PowerSchool Sybase and PowerSchool Premier

Application and Integrations Manager

Confidential, Sugarland, Texas

Responsibilities:

• Integrated Microsoft Dynamics Business Management, Financial and Accounting Software Solutions
• Responsible for Analyzing clients business and technical needs
• Analyzed clients database and workflow
• Prepared requirements, specifications, business processes, technical recommendations and testing
• Identified and documented Database deficiencies and recommends solutions
• Integrated Microsoft Office and SharePoint Portal Integrations as well as Web Designing
• Installed and Integrated SQL Servers, Application Servers, Database Servers, Windows Servers and C/Side Clients
• Programmed 1D and 2D barcode scanners using MCL Technology Software
• Assisted clients wif reports, as well as support for Hardware and Software
• Provided customers wif Navision Database Software Trainer, Implementation and Development
• Designed and prepared Microsoft Navision Manuals

Technical Support Specialist

Confidential, Houston, Texas

Responsibilities:

• Provide technical first-level hardware and software support for incoming Field and Corporate Talent Tree Staffing users. Teh primary focus is on current front and back-office Order and Time entry, Payroll, Financial, Billing systems and applications
• Provided Technical Services Desk Support by applying technical expertise and problem-solving skills to all Talent Tree Staffing users for daily operational support issues
• Communicated wif teh customer in a professional and clear manner
• Registered and tracked issues and assets on a frequency basis using Remedy
• Coordinated support issues among appropriate corporate support groups to ensure a timely distribution of knowledge so dat customers’ problems are resolved in a complete and timely fashion
• Responsible for first level troubleshooting to later communicate critical problems to teh appropriate I.T. Managers
• Acquired and maintained a sound understanding of relevant product offerings (network configuration, applications), I.T. supported business processes, current support policies and methods of support delivery, in order to provide technically accurate solutions to users
• Assisted other Technical Service Desk Specialists in troubleshooting customer call
• Regularly provided input and feedback on improving I.T. support processes in an effort to reduce customer support load
• Tracked and recorded Notes on all conversations (verbal and written) wif customer
• Monitored all Support Request dat remain open on a daily basis
• Maintained Technical Service Desk Operational Procedures
• Utilized current Status Report and Time Tracking
• Maintained and upgraded Windows workstations as well as remote facilities
• Distribution of in-house software packages, Office 2003 deployment, replacement of outdated equipment, and IP standardization wifin employees
• Bug tracking, client configuration, and software testing/distribution throughout Talent Tree, NI Healthcare and Skill masters
• Transferred and configured software settings and data from old desktop and laptops
• Replaced laptop and desktop hard drives and install Windows XP wif company software
• Setup Network Printers and custom hardware accessories
• Provided hands on customer training and support for Microsoft Windows, PeopleSoft, Oracle 11i, AS400, Outlook, Prove It, Skill match, Randance and Intranet Reports
• Supported users using Windows XP Professional, Microsoft Office softwareand PeopleSoft applications
• Assisted users logging into teh network, changing passwords, unlocking user's accounts when locked out.
• Maintained daily maintenance of workstations, updated Microsoft files, McAfee virus scans, spyware - ad-aware removal, disk cleanups and defragging