IT SPECIALIST / PROJECT MANAGER Resume

SUMMARY:

An award - winning systems / network administrator / IT trainer with success in all areas of planning, designing, testing, training and documenting computer programs. Able to effectively supervise and coordinate technical and non-technical personnel to complete complex computer and intricate mathematics assignments. Possesses exceptional communication (oral, written, platform) skills - has delivered hundreds of workshops and teachings to hundreds of students, paraprofessionals and corporate executives. Financed 100% of education employed as a security guard working nights, weekends and summers. Recognized for commitment.

SKILLS:

Project Manager
Malware
Copper Cabling networking
TCP/IP
Android
Iphone
Comptia
HTML
TCP
Oracle
Java ms office
Technical Support
Security Guard
Cabling
Operations
Auto CAD
CAD
AutoCAD
Documenting
Budget Management
Pricing
Instructor
Client Relations
Marketing
Budget
Customer Service
Customer Service Oriented
Retail Sales excel
Lotus 1-2-3
Microsoft Office
Microsoft Powerpoint
PowerPoint
PBX
PhotoShop
WordPerfect
Microsoft Windows
Windows 2000
Windows XP

TECHNICAL SKILLS:

Software: JAVA, Windows 3.1/95/98/2000 ME, DOS 6.22, Cad, AutoCAD, Windows 2000 Professional, Windows XP, Word, Excel, PowerPoint, Access, Outlook, QuarkXPress, Photoshop, 3D Studio Max, Oracle 91, WordPerfect, LOTUS 1-2-3, Internet / Google Applications, Norton Utilities, Anti-Virus. HTML, A+ Certified (hardware, software), Blackboard, Yardi.

EXPERIENCE:

Confidential

IT SPECIALIST / PROJECT MANAGER

Responsibilities:

Recruited by the president to transform a stagnant operations/IT department into a smooth - functioning and revenue-generating unit by implementing tight policies, procedures and formats generating thousands of dollars in new revenues.
Serves as the point person for all new inquiries establishing such a strong rapport with clients so that they request and only want to deal with their project manager.
Computerized and reduced the high cost of archive record storage.
Troubleshoots computer problems, installed, maintained and configured computer systems; establishes professional boundaries with clients resolving problems within promised timeframe
Identifies and eliminates virus/malware infections.
Developed technology "road maps" for operating plans for client designing upgrading hardware and software systems improving the technical infrastructure.
Purchased, installs and configures computer systems effectively training end-users.

Confidential

COMPUTER INSTRUCTOR / HELP-DESK ANALYST

Responsibilities:

Designed classroom syllabus and curriculum in all disciplines of Microsoft Office delivering software and A+/N+ technician training to over 800 students with a 99% student retention rate generating $4,500,000 in tuitions; collaborated to "up - selling" students into advanced classes.
Repaired and maintained thousands of dollars worth of computer equipment and peripherals.
Immediately fields incoming telephone and email requests - known for ability to listen.
Cross-trained existing computer instructors in new and effective product knowledge.
Recommended policies to formulate classroom pricing structures to meet profit objectives and state required mandates for student learning.
Solicited for new students (referrals, mailing lists, personal contacts, e-mail blasts, post card direct response media).
Resolved any student / teacher grievances.

Confidential

SYSTEMS / SOFTWARE ANALYST

Responsibilities:

Planned, coordinated and executed hands-on technical support, sales and marketing, customer service and follow up operations at corporate client's headquarters; troubleshoot computer problems, installed, maintained and configured computer systems while training all staff.

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