SUMMARY

• Experienced eCommerce Manager with solid technical and management acumen in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Experience in delivering large scale ecommerce and customer relationship management(CRM) projects with Oracle ATG, SAP Hybris, Salesforce and Endeca frameworks across various industries, including retail, telecom, life sciences, finance, energy services, CPG and non profit sector etc.
• Experienced in both waterfall and agile methodologies, with the ability to combine aspects of both to create an effective overall project approach. Certified as SAFe Agilist.
• More than 2 years of experience in managing cloud projects - AWS, Azure, GCP. Azure certified.
• Proven ability to elicit requirements from cross-functional audiences delivering strategic online solutions and driving new businesses.
• Strong project management skills, excellent communication, analytical, interpersonal, and presentation skills, natural ability to adapt to new environments and learn fast.

TECHNICAL SKILLS

Databases: Oracle 9i, Oracle10g, MS SQL Server 2000

GUI/Tools: MSProject, Visio, Access, Word, Excel, Rational Rose

Testing Tools: Win Runner, Quality Center, QTP, Load Runner

Bug Tracking Tools: Target Process, Quality Center 9.2, Bugzilla, JIRA

Ecommerce: Oracle ATG, SAP hybris, Salesforce, Endeca

Cloud Platforms: AWS, Azure, GCP. Azure certified professional.

Defect Tracking: Quality Center9. 2

Programming Languages: Java, C, C++

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

• Manage project delivery
• Manage scope, budget and project timelines
• Work with clients in identifying pain points in the current system
• Work on Business Process Improvements to help clients succeed
• Guide and provide recommendations to clients on eCommerce Platforms
• Help clients set up and operate their Digital business that includes Digital Marketing, Creative, Merchandising, Inventory Management, Fulfillment, Analytics, Customer Service and Information Technology.
• Provide training for clients as well as eCommerce team within Confidential
• As a PMO lead, worked in development of project roadmap, project plan and strategic coordination of AIP security and network projects.
• As a Governance lead, facilitated security audits, certifications and assessments for HITRUST/HDS and several client security audits.
• As part of Risk Management strategies, developed a centralized repository to track and manage Risk - Risk Register.
• Improved performance of projects by defining timely execution, monitoring and closing strategies that provided transparency to leadership
• Managed and facilitated security awareness brown bag sessions for AIP team.
• Led Process Aggregation work to ensure Process Alignment and Central Capture of artifacts aligned to ITIL.

Confidential

Responsibilities:

• As a project manager, worked in development of project roadmap and initial project plan.
• Worked during the strategy phase in conducting eCommerce platform assessment.
• Conduct Initial Stakeholder Interviews to identify Project Vision, Goals & Objectives.
• Worked closely with client stakeholders to identify current processes, gather client business requirements and providing detailed business solutions of the client requirements.
• Helped the solution architects with providing clear requirements and handling open questions during the scope discussions.
• Created the project scope matrix and was actively involved in the creation of Statement of Work.

Confidential, Dallas

Project Manager

Responsibilities:

• Managed a team of 10 resources that included functional lead, testing team as well as the development team.
• Worked closely with client stakeholders to create current process flows.
• Collected and documented business requirements from the clients.
• Managed project scope, budget and timeline.
• Created user stories in the SAAS Toolkit.
• Tracked User Story readiness for each Iteration and helped in resolving issues.
• Interfacing with business to refine user stories on multiple objects within salesforce
• Worked with solution architects to define the end to end design documents.
• Reviewed page layouts in Salesforce with the stakeholders.
• Helped in UAT testing and defect tracking.
• Managing data migration activities within the project

Confidential, Dallas

Project Manager

Responsibilities:

• Worked with Product Owner to prioritize Epics, Features and User Stories.
• Managed a team of 20 system engineers including data modelers and UX architect.
• Worked closely with client stakeholders to help with project assignments of system engineers and updating team status.
• Tracked User Story readiness for each Iteration and helped in resolving issues.
• Interfacing with business to refine user stories on multiple projects/services (AVPN, MIS, IPFLEX)
• Worked on process and quality improvement of requirement definition and user story creation process.
• Report team performance metrics by measuring velocity to senior leadership.
• Conducted sprint planning, daily scrums, sprint demos, sprint retrospective meetings.
• Provide coaching to team.

Confidential, Dallas

Responsibilities:

• Created project plan
• Managed project budget and timeline.
• Define and design client requirements for new features and functionalities.
• Did Gap analysis and scope management.
• Analyzes the client's franchisee multiple requirements for POS and eCommerce integration.
• Prioritize effort for development team and authorize completed development.
• Conducting hybris training for peers and clients

Confidential, Dallas

Product Owner

Responsibilities:

• Created and maintained Product Backlog
• Prioritized and sequence the backlog according to business value
• Created MVP design documents.
• Creating Release Plans
• Inspect product progress Confidential the end of each Sprint.

Confidential, Atlanta

Responsibilities:

• Created the high level project plan.
• Working as the functional lead gathering requirements during the Define & Design phase and providing business solutions of the client requirements.
• Conducting interview sessions with clients and building the functional build list and user stories for the project.
• Meeting with various third party providers - suppliers, vendors, shipment providers to understand the supply chain management and integration efforts.
• Working on the integration of user profiles from My Confidential Rewards into the new system. This also involves complexity of redeeming the points to buy merchandise.
• Helping the solution architects with providing clear requirements and handling open questions during the scope discussions.

Confidential, Dallas

Responsibilities:

• As a manager, worked in development of project roadmap and initial project plan.
• Worked during the strategy phase in identification of the right solution for Confidential .
• Worked on project as a functional lead helping define business strategy, gather client business requirements and providing detailed business solutions of the client requirements.
• Managing BAs on the project team by providing guidance and tasks on a day to day basis.
• Conduct Initial Stakeholder Interviews to identify Project Vision, Goals & Objectives during the due diligence phase
• Helped the solution architects with providing clear requirements and handling open questions during the scope discussions.
• Worked with offshore team of architects and developers and helped them during the estimation.
• Created the project scope matrix and was actively involved in the creation of Statement of Work.

Confidential, Dallas

Responsibilities:

• Worked as a Project Manager on the project managing a team of BAs, developers, architects and QA
• Creation of project plan and management of scope, budget and timeline.
• Managed internal and client testing team during UAT in order to identify and close any open issues regarding the requirements.
• Manage and monitor the overall project performance.
• Managed and assisted in client team hiring.
• Conducted hybris training sessions with clients to talk about the current functionalities and mapping it with hybris features.
• Conducted Client Demos in every Iteration to explain the business functionalities.

Confidential, Pittsburgh

Responsibilities:

• Conduct Initial Stakeholder Interviews to identify Project Vision, Goals & Objectives during the define phase
• Gathered requirements during design phase, documented and delivered business requirements documents to clients.
• Worked as a functional lead/business architect on the project and managed a team of hybris BAs and Adobe CQ BAs.
• Worked on PCM - Catalog creation that involved designing the catalog and classification attributes in hybris.
• Involved in different integrations on the project - worked intensively on hybris and Endeca integration, integration between hybris and Adobe CQ and integration with Translations provider.
• Conducted hybris training sessions with clients to talk about the current functionalities and mapping it with hybris features.
• Creation of test scripts in order to make sure each and every integration and complex scenario is covered.
• Helped the QA team with the Quality Analysis of the site due to the complex nature of the project and due to major integration touch points.

Confidential, San Francisco

Responsibilities:

• Conduct Initial Stakeholder Interviews to identify Project Vision, Goals & Objectives during the define phase.
• Gathered requirements during design phase, documented and delivered business requirements documents.
• Actively involved in helping the technical team during estimation.
• Creation of test scripts to test all the functional requirements and use cases on the project.
• Quality Analysis of the site to ensure a high quality delivery of the solution built.

Confidential

Business Consultant

Responsibilities:

• Review all the current state screens and documentation of the old CBT
• Run sessions with stakeholders including the Director and Vice President of the University to gather and drive consensus around requirements of the learning tool
• Assisted the Project Manager and Developers in maintenance of data
• Coordinated clarification of requirements with the third party development vendor
• Planned User Acceptance Test-Cases & -Scripts based on the URD
• Liaised with business and functional owner during high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Performed analysis of business rules, business and system process flows, user administration, and requirements.
• Developed use case documents.
• Documented Software System Requirements (SSR) and BPR.
• Applied change requests, versions, and addendums.
• Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models and defined milestone deliverables.
• Gathered requirements during inception phase, documented and delivered functional specification documents.
• Assisted in architecture analysis and design using UML and Rational tools.
• Conducted Testing. Wrote SQL queries in Oracle for data manipulations.
• Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Utilized RUP to configure and develop process, standards, and procedures.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Validated technical designs created by IT developers against functional specifications.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Coordinated work plans between project manager and client using MS Project.
• Created documentation for regulatory analysts.