SUMMARY

• Accomplished Scrum Master, Senior Project Manager, and IT professional with a 10+ year history of driving continuous improvement, evolution, and growth within global capacities.
• Results - driven and change-focused approach to leadership clearly displayed across a career of establishing high-performance teams, superior operational strategies, and highly-effective budgets. Deep proficiency in RUP Systems Development Lifecycle (SDLC) iterative development practices and test-driven development practices along with a rich experience and strong working knowledge of the healthcare industry.
• Repeatedly recognized for facilitating the overall success of top-priority projects and programs while balancing multiple, simultaneous priorities, complex requirements, strict budgets, and hard deadlines. Highly-motivated to leverage a wide-ranging industry expertise and career of transferable experience to deliver immediate and measureable results in a new capacity.

TECHNICAL SKILLS

Operating Systems: (Microsoft Windows)

Applications: (Jira, GitHub, SAFe (Scaled Agile Framework), MS Office Publisher, Microsoft Office Suite (PowerPoint, Excel, Word, Outlook), Adobe Creative Suite (Captivate, InDesign, Illustrator, Photoshop), Acrobat DC, SharePoint, Lync, Lotus Notes, Remedy, Service Now, ClearCase, ClearQuest, ReqPro, UML Modeling, PMAS, VIP, and PeopleSoft

PROFESSIONAL EXPERIENCE

Confidential, Vienna, VA

Senior Project Manager

Responsibilities:

• Spearheaded efforts to author and establish high-level SOPs and policies for compliance.
• Empowered the workforce with the knowledge to perpetuate Section 508 compliance by delivering training and marketing programs focused on core requirements for processes.
• Fostered and strengthened a network of key working relationships with internal and external technology providers, procurement officials, HR and legal staff members, other program managers, and civil rights and reasonable accommodation officials.
• Demonstrated a deep understanding for the needs of and requirements for disability communities and advocacy groups.
• Selectively appointed to lead the Instructional Design team.
• Advocated for the organization-wide benefits of addressing and meeting the requirements for Section 508 compliance.
• Achieved perfect ratings for QASP scores and perfect scores on the CPARS for every reporting period of the five-year contract.
• Attained 100% staff retention with no turnover throughout the duration of the project.
• Groomed and strategized the backlogs of the team while acting as Scrum Master.
• Sourced and secured key internal and external stakeholders instrumental to project implementation.
• Engaged stakeholders and successfully achieved all required signoffs.
• Acted as a key driver in the quick resolution of any blockers upon identification.

Confidential, Fairfax, VA

Scrum Master

Responsibilities:

• Audited current practices and SOPs of the development teams to ensure for complete compliance to Agile principles.
• Played an instrumental role in the construction of a skilled and engaged workforce through hands-on talent development including interviewing, hiring, training, continued mentorship, and routine performance evaluations.
• Informed quality decision making by senior officials and Steering Committee by delivering key insights on progress and performance through weekly and quarterly status reports and a series of formal letters and summaries.
• Served as a primary point of contact for any environment-related outage reporting to deliver critical support for the Environment Manager.
• Demonstrated expertise in room configuration, PII removal from equipment, laptop and peripheral management, equipment transportation, and troubleshooting for Aruba devices and network connectivity.
• Expanded client service and transparency of information by heading efforts to update Help Desk/FORs with critical information on scheduled disruptions or other impacting factors.
• Enforced strict compliance to all cost, schedule, and performance expectations while leading the organization, integration, and control of all program tasks.
• Promoted to lead Project Manager within 12 months.
• Delivered ETS-Maintenance/Tier 3 Project oversight.

Confidential, Fairfax, VA

Junior Project Manager / Systems Analyst

Responsibilities:

• Obtained a deep working knowledge and proficiency in Provisioning, Single Sign-on Internal and External, Role Management, Patient Privacy, Authoritative Sources, Authentication, Access Control, Delegated Administration, Assurance Levels, Federated Authentication, Workflow, Business Policies, and Auditing.
• Played a key role in the VA acquisition process to procure technical initiatives.
• Fostered and strengthened a network of crucial relationships with VA clients and external contractors.
• Spearheaded efforts to improve identity management services by leading the integration of VA and industry project management disciplines across all processes including VA-PMAS, VA-ProPath, PMBOK, governance, risk management, software development, and end-to-end integration testing.
• Safeguarded Veteran identities within an IAM application portfolio by supporting the construction and implementation of service oriented data and application architecture (SOA).
• Generated Use Case and Test Scripts, SSOi, SSOe, AccessVA, Third Party Onboarding, CRISP Onboarding, and Provisioning for Web Services and Mobile clients.
• Promoted to lead Project Manager within 6 months.

Confidential, Washington, DC

Senior Systems Analyst / Team Lead

Responsibilities:

• Demonstrated superior project management skills across a history of balancing multiple, simultaneous priorities while adhering to varying deadlines and complex requirements.
• Informed high-level decision making through the delivery of reports, analysis, and recommendations to optimize performance.
• Improved documentation by identifying and implementing metrics to monitor and measure document quality.
• Expertly utilized a range of analytical and evaluative techniques including quantitative and qualitative methods.
• Interacted and collaborated with all levels of Multi-Nationals.
• Prevented any non-adverse interactions on the network of the Bank by routinely testing and certifying software.
• Served as the Project/Program SME for the emergency, disaster recovery, and business continuity plans for the enterprise.
• Expanded program effectivity and identified change initiatives and processes improvements to better align current operations with strategic objectives.
• Owned accountably for the establishment of a dynamic team for the Product Support Unit across all aspects of the recruitment and talent development lifecycles.
• Standardized branded correspondence by heading efforts to create templates and standard letterheads for utilization by the offices of the President, Managing Directors, regional Vice Presidents, and Bank group.
• Selectively appointed to deploy to offices in Serbia, Croatia, Poland, and France to train bank staff.