SUMMARY

• Certified Project Manager (PMP®) with 18 Years of extensive experience in: Project Management Operations Management Audit and Governance Stakeholder Management New Product IntroductionResource Management
• Competent Project Management Professional offering a proven record of success leading all phases of diverse projects. Diligent and motivated to improve the process, streamline operations, and increase revenue.
• Expert in project management methodologies. Known for ability to produce high - quality deliverables that meet timeline and budgetary targets.
• Delivering various successful projects ERP implementation within organization, Process excellence, New Product development, and launch.
• Effectively collaborate with other parties as necessary to perform audit work, including developing and maintaining effective stakeholder relationships.
• A keen communicator blended with Team management, Planning, Coordination, analytical and problem-solving skills.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Work with cross-functionally to develop solutions to integrate IT and business process changes to support strategic business needs.
• Work with the PMO to identify tasks and timelines for the implementation of solutions in support of business objectives.
• Develop Project Charter and handle transition calls for status meetings with Clients. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.
• Developed staffing plans, managed workloads, defined deliverables, hired resources, conducted performance reviews and ensured compliance with established company policies.
• Provided regular status updates to appropriate steering committees, Stakeholder groups, and executive leadership to make sure all parties were aligned with their expectations.
• Developed comprehensive monitoring of risks, issues, dependencies, mitigation, contingency plans, and available resources to remove any roadblocks resulting in 99% of milestones achieved on time.
• Creates the scope baseline and the process for scope change control. Ensures the scope statement is clearly understood by all stakeholders.
• Perform appropriate mathematical analysis, gain acceptance, allocate overall costs to tasks, create the cost baseline and the process for cost change control.
• Create the schedule baseline and the process for schedule change control. Gain approvals to change requests, re-baseline, update/revise the project plan, and report status.
• Framing FMEA/RCA for incidents relating to Project which enhances smooth Process.
• Applies decomposition techniques that break up the deliverable into work packages.
• Ensures that the project plan is complete and is used in managing and controlling during project execution.
• Execute the staffing management plan and allocate staff communicating responsibilities, authority, performance measurement criteria and Execute the communications plan.
• Ensuring the Project team members understands all aspects of Contract relating to their Roles and Responsibility.
• Coordinate with the development team and project manager throughout the development lifecycle to ensure requirements are developed and delivered to specification.
• Develop a quality plan addressing metrics, productivity. Execute the quality plan, perform inspections, reviews to ensure quality efforts meet compliance in accepted, rejected, or rework criteria, update the plan and report status.
• Gain formal acceptance by the sponsor/customer and validate that all conditions of Deliverables have been met.
• Monitor and control the work to ensure that the project remains on track and in control.
• Implementation of ERP as part of Automations initiative within the organization
• New Product development and Introduction successfully launched Service Desk as a Service, Remote Desktop solutions, Direct to Home, Warehouse as a Service, and Device as a Service.
• Received Customer appreciation several times for outstanding project results.

Assistant Manager - Quality Supervisor

Confidential

Responsibilities:

• Ensuring procedures and management processes are maintained in line with the corporate standard, participate in management assessments, and customer feedback.
• Coordinate project quality activities and assume permanently a good relationship and communication with the customers and other members taking part in the project.
• Ensure Project Quality plan application, preparing gate reviews, and follow up related action plans.
• Measure and improve project quality performance; Maintain ongoing training and mentoring of the project team.
• Developing and reporting on quality performance metrics, recommending corrective action to address off-target performance. Control project deliverables compliance through inspection.
• Manage Non-conformities issues and animate problem-solving during the project execution phase.
• Determine, control, and maintains overall project and discipline schedules and budgets.
• Planning, coordinating, and leading audits to assess compliance with the QMS.
• Managing a corrective/preventive action system to achieve continual improvement.

Team Leader

Confidential

Responsibilities:

• Spearheaded internal projects with medium to high complexity and risk, providing feedback on projects and conducting post-project evaluations.
• Represented needs of the business, function on an ongoing basis to drive process improvements.
• Operational Teams & Stakeholders to gather business requirements, support the design of new or improved processes of medium to high complexity and understand Process/customer impact.
• Others for utilizing standard project management and quality improvement methodologies in the process improvement approach.
• Setting up the process which is consistent with overall organization objectives and maintaining process documentation.
• Performed process & capability changes related to Operations processing with respective capability lead within the team to ensure that the process is seamlessly tested and integrated when new capabilities get deployed.
• Analyzed opportunities to drive process improvement and translating to Productivity, TAT reduction, or resource efficiency. Contributed to Six Sigma Project, New Product Introduction, and Documentation.

Senior Service Engineer

Confidential

Responsibilities:

• Managed overall service operations including
• Monitoring daily complaints and ensuring timely closure of same
• Conducting monthly service performance review; planning and implementing a reduction in unscheduled breakdowns; Carrying out special studies, investigations, and analysis of field complaints
• Undertaking monthly review to track improvements, developing a structured method, conducting dealer Audit, and building an action plan for the gaps identified.
• Promoted business through marketing initiatives such as Training and Customers Interaction
• Annual business planning and execution with dealers to achieve the set targets.
• Development of new business opportunities and conversion from Corporate and Retail Segments

Telecom Technician

Confidential

Responsibilities:

• Maintenance of EDACS Trunking System (ERICSSON Product) and CEC/IMC Switch (Console Electronics / Integrated Multi-Site Controller) working under TDMA Technology (a peer-to-peer kind of communication network providing information from all systems in the network)
• Undertook network analysis and troubleshooting of Networks, Switches & Systems

Network Support Engineer

Confidential

Responsibilities:

• Carried out assembly, maintenance & troubleshooting of computers, software installation, and network administration (of Server-based and Peer-to-Peer systems such as WinNT, UNIX & Novell NetWare)