Principal Project Manger Resume Westborough, MA - Hire IT People

SUMMARY

Experienced IT Manager / Project Manager in IT Infrastructure organizations.
Extensive background with the support and operations of Network Operations, Systems Administration, Service Desk, Tier 1 Application Support, Telecommunications and Audio Visual.
Strong focus on ensuring IT systems uptime, availability, and performance. Skilled in strategic planning, analytical problem solving, negotiations and cost reduction.
Strong communication skills with the ability to work and interact with all levels of a business organization. Strong vendor management skills.
Independent worker/team player with strong project management skills. Incident Management and Problem resolution experience.

PROFESSIONAL EXPERIENCE

Confidential, Westborough, MA

Principal Project Manger

Responsibilities:

IT/Facilities Project Management: Responsible for the planning and implementation of IT services associated with Facilities based projects. Office openings, closures, moves and lease extensions (requiring an IT review of services for refresh and or cost reduction opportunities)
Change Management: Acted as the lead for all CHG management activities. Hosted weekly meetings and responsible for reports and communications to the business. Tracked for SOC 2 auditing
Incident Management: Incident Manager Primary POC for all IT production outages and or events where service degradation caused a severe impact on productivity. Act as the Triage Manager during the event with the primary goal of restoring services as soon as possible. Capture and record incident details within a post - mortem report. Work with vendors to secure RFO documents where the services are wholly provided
Manage on call/triage rotations: schedule for multiple teams. Infrastructure, security and software support teams
Business Continuity: Member of the IT team working to define and draft the BCDR for CR.
Disaster Recovery Planning: Responsible for coordination, investigation and drafting DR plans for numerous IT services. Examples SFTP services, Network, O365 etc.
SOC2 and auditing work: Experience in providing timely evidence and speaking to that information during audit interviews.
Telecommunications consultant: Assisting Telecom teams with questions and or concerns due to my extensive telecom back-round. Telco, Contact Center and AV

Confidential, Westborough, MA

Senior IT Infrastructure Manager

Responsibilities:

Experience in managing numerous support teams (Network, System Admins, Service Desk and Telecommunications) in a distributed workforce (combination of on premise and remote)
Prioritize standardization of systems and configurations. The goal being
Provide a common work experience for all employees
Simplify system administration.
Streamline vendor management
Eliminate additional costs
Focus on system monitoring and performance. Network, servers, websites etc. This allows IT to be proactive in our investigation and remediation. Lessening any potential downtime for staff and their productivity.
Providing tools and services to empower employees to perform high volume standard requests such as password changes and printer installations.
Ability to prioritize submitted service issues to limit the impact to the business.
Experience with communication to all levels of the business.
Management of teams to support DTD operations as well as supporting yearly team goals and projects.
Budget management: Creation of yearly spend and tracking to those numbers.
Experience with M&A activities. Both sides.
Extensive vendor management experience

Confidential, Westborough, MA

Senior Telecommunications Analyst

Responsibilities:

Lead Telecom Engineer for Contact Center and Enterprise telephony services for CSG
Managed Telco vendors and acted as the primary for all RESPORG and port requests.
Managed the installation of structured cabling systems
Managed installation of new to business Mitel 3300 phone system
Supported all adds/moves/changes for business

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Principal Project Manger Resume

Westborough, MA

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