SUMMARY

• High - performing,motivatedprofessionalwiTEMPthan extensive background in managing multiple programs/projects simultaneously.
• Experienced in managing complexed technology projects with aggressive schedules from backlog prioritization through release.
• Extremely TEMPeffective in managing processes throughout the project lifecycle in planning, implementing and delivery.
• Strong problem-solving and analytical skills, excellent communication skills and ability to interface with all levels of management in a challenging environment where information is constantly changing, and management is interrupt driven.
• Enthusiastic about program management and driven to deliver quality products in a timely manner.

TECHNICAL SKILLS

Tools /Software: Agile/Waterfall, MS Office Suite (Excel, PowerPoint, SharePoint, OneNote and Project/Project Server), Smartsheet, Box, Confluence, Wiki, Rally, Clarity, JIRA, Workday, Daptiv, Clarizen, Skype, WebEx, HTML

Hardware: PC, Mac, Servers

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

Technical Program Manager

Responsibilities:

• Lead highly skilled cross-functional teams in the design, development, and launch of Service Provider and Enterprise SDWAN & Routing SaaS technology solutions and Software Licensing enhancements
• Key driver in defining interconnected projects objectives, formulating the strategies, getting the commitment from all stake holders, monitoring the program execution, managing risks and taking corrective actions along with removing the impediments that global teams face during the software project cycle.
• Own the program delivery of Confidential SDWAN/Routing feature rich IOS/XE Polaris 17.3 release, a modernized operating software stack for all of Confidential enterprise routing, switching and wireless products. Responsibilities include collaboration with cross functional partners to ensure team’s activities are aligned with company’s strategy, priorities and objectives.
• Managed large EFT (Early Field Trial) from planning customer requested software features, customer selection, managing timelines, driving TMEs and Engineering to triage issues, determine if issues are configuration issues, bugs or enhancements. Collaborate closely with the team to get bug fixes into the current release, while prioritizing the enhancements into current release or future release.
• Initiated and delivered Quality Improvement Plan for 80+ components. Influenced more TEMPthan 30 development teams across US, India and China to adopt best practices, automate TEMPeffective UT test cases, achieve up to 80% functional code coverage with UT/UIT testing, come up with plans to lower the triages by 50%, and major debuggability improvements. Played a major role in bringing a cultural change in teams to own and take pride in the quality of the code developed before delivering to the customers.
• Streamlined all quality program efforts from concept to completion, including managing all internal stakeholders, developing standards and metrics, providing continuous feedback both upstream and downstream regarding program efficacy, and consulting on necessary improvements for 10 Engineering organizations and over 5000 engineers
• Built reports that clearly communicated quality metrics at the Organization, Executive and Board of Directors level
• Drove cross-functional teams in complex quality programs including Quality Improvement Plan, Digital Signatures and EFT processes and reporting
• Identified risks and clearly communicating recommendations to executives the key areas that need focus and resource allocation for continuous improvements
• Continued to develop and optimize processes and supporting workflows to automate processes for software development and release

Confidential, Santa Clara, CA

Senior Project Manager/Portfolio Program Manager

Responsibilities:

• Led global cross-functional teams in the implementation of Cloud Services for SAP, an end-to-end SAP managed cloud service and Unified Communications (UCaaS) for Enterprise clients, delivering a consumption-based platform service that can be hosted from Confidential ’s data centers or on premise in a private cloud. Both products also included SaaS solutions with SAP applications or UC applications.
• Partnered with Product Managers, Sales, Marketing and Service Development Managers to review roadmaps, define scope, goals and deliverables are in alignment with the company’s business plans
• Worked under the Group PMO driving SPLF (Services Product Lifecycle Framework) processes cross-functionally to ensure all work streams were following the latest processes with high quality
• Proactively managed risks, issues, change management, contingency plans and facilitated through resolution
• Created weekly online dashboards for the PMO, Portfolio Leads and Leadership to accurately communicate project status, current achievements, next steps, key milestones, risks, issues and action items
• Connected with Regional Projects Managers in the deployment of the product in the 5 different regions, which included Americas, Asia-Pacific, Australia, Europe and MEA
• Worked on Agile Transformation within the organization for quicker Go-to-Market and improved predictability

Confidential, San Jose, CA

Senior Program Manager/Agile Coach/Scrum Master

Responsibilities:

• Provided a leadership role to several cross-functional teams of software product development professionals from Architects, Engineering Management, Product Management, Support and Finance to manage programs from the start of implementation through close out
• Presented updates to senior management of program commitments, weekly program status, key issues and change management plans
• Led high performing program teams that consisted of multiple software project teams, dependency management and demanding software release cycles to on-time deliveries with outstanding quality
• Coached multiple Scrum teams in the adoption of Agile technical processes and product backlog prioritization from planning through deployment, while emphasizing continuous improvement, using Rally and Confluence
• Managed application development programs/projects that were developed in Java, as well as SaaS implementation and deployment, while ensuring projects adhered to TL9000 compliance, company SDLC processes and initiated process improvements as needed.
• Worked on an Agile Transformation track to ensure that projects within the organization complied with Confidential ’s Secure Development lifecycle to increase resiliency and trustworthiness of Confidential products
• Led several cross-functional teams for software product development in Confidential ’s IOS (Internet Operating System), Licensing, Linux, and Firmware infrastructure programs
• Led weekly program meetings with IOS and Business Unit Development managers to discuss technical issues, integration tasks, maintain overall committed schedule and drove action items to closure
• Communication liaison between senior management and development teams to provide program status, escalate major issues or problems to management
• Worked closely with Product Managers, Development Managers, Testing Managers, Technical Leaders, Finance and other cross-functional Program Managers throughout product development
• Responsible in the developing, preparing and implementing software program plans from concept to release, specifically scheduling and resource issues
• Worked on special projects to standardize drive quality and TL9000 processes within the organization

Confidential

Engineering Tools Program Manager

Responsibilities:

• Led several programs through the development process and release of several engineering development tools, that assisted in the delivery of leading-edge functionality to Confidential ’s Internet Operating System
• Developed overall project schedules and tracked the technical and business requirements for the entire software development lifecycle from Engineering through Release to the customer
• Led development efforts for designing, testing and implementation of current and new requirements as well as plan and manage the release schedule for the tool
• Consistently worked with other groups to manage changing priorities and coordination of on-going activities
• Provided strategic leadership to all engineering Business Units to implement the application, understand the business requirements and potential adoption schedule for new tools
• Led development efforts for designing, testing and implementation of current and new requirements as well as plan and manage the release schedule for the tool