SUMMARY

• Multi - faceted, resourceful and reliable Change Management and Release Management professional focused on constant service improvements.
• Proven track-record as a leader working in a large, fast paced and complex enterprise business environment.
• Manage and coordinate teh Change Management, Release Management activities and operational readiness for multi-million dollar projects (programs) in a multi-channel 24/7 enterprise environment. Ensured successful deployments and defect resolution wif minimal customer/associate impacts.
• Constantly looks for opportunities for efficiency improvement and productivity savings using process improvements and automation.
• IT professional who has experience wif end-to-end Release Management, Change Management, ITIL framework, Project Management, Agile Scrum, DevOps, Operational Readiness, SDLC (Software Development Life Cycle), etc.
• Experience wif ServiceNow, BMC Remedy, Nexus, Prizm, Maximo, PDware, Financial Applications, Microsoft Team Foundation Server, Microsoft Office, HP ALM (HP Application Lifecycle Management).
• Excellent communications and interpersonal abilities to build rapport wif clients, staff, vendors and key stakeholders to problem solve, while ensuring on-time delivery of multiple projects.

PROFESSIONAL EXPERIENCE

Confidential

Release Manager

Responsibilities:

• Responsible for coordinating and scheduling softwarereleasechanges for new and existing applications.
• Participate in Change Advisory Board (CAB) meetings to review, evaluate and give approval/rejection of teh proposed releases and change requests.
• Conduct Release Readiness reviews, Milestone Reviews, and Go/No-Go meetings for software releases.
• Work wif multiple teams across enterprise to maintain and continuously improve teh Release Management framework, including policies, processes, and procedures.
• Maintain Release Management calendar by working collaboratively wif Business, Scrum Master, App Dev and QA, etc.

Confidential

Associate Consultant

Responsibilities:

• IT consultant for clients in energy sector and financial services.
• Convene and chair Change Advisory Board (CAB) meetings to review, evaluate and give approval/rejection of teh proposed changes.
• Evaluate all requests proposing changes to supported platforms, identifying, analyzing and documenting potential risks or issues. Liaise wif business and 3rd party vendors to capture, analyze and document requested changes for these platforms including teh actions dat will be taken to mitigate teh risks identified.
• Train and socialize users on Change Management, Release Management processes and ITIL best practices.
• Worked on team to transition Change Management processes to ServiceNow version.
• Worked wif multiple teams and client vendors to maintain and continuously improve teh Change Management and Release Management framework, including policies, processes, and procedures.
• Lead and participate in weekly and monthly performance and project meetings wif customer stakeholders, onshore/offshore technical teams, and vendor partners to ensure teh expected quality of service is delivered.

Confidential

Release Engineer

Responsibilities:

• Conducted Release Management reviews and provided Weekly Release reporting and metrics.
• Reviewed Configuration Management requests and participated in CAB Change Management process using ITIL best practices.
• Lead/participated in Release Readiness Reviews, Milestone Reviews, and Business Go/No-Go reviews for Waterfall and Agile projects. Worked wif development teams, agile teams and project managers to remove roadblocks.
• A single point of contact for Enterprise Application, Operation, and Infrastructure departments impacted by production release processes.
• Maintained Release Management Calendar which was used to identify change conflicts and manage risks when scheduling new releases.

Confidential

Release Management & Project Management

Responsibilities:

• Proactively reviewed and coordinated releases of Agile and Waterfall projects and application changes wif project teams and stakeholders in a large enterprise environment.
• Coordinated and reviewed project design changes and requirements wif Change Management and project teams. Reviewed project changes for possible impacts to other projects, applications and project deployment schedule.
• Collaborated and built relationships throughout teh organization wif outside vendors, Agile Scrum teams, application monitoring, and teh business to manage risk, deployment schedule and minimize defect impacts.
• Reviewed Agile projects wif Product Owner and Scrum Master for readiness, application impacts, etc. Worked wif Agile teams to review, reduce and remove potential agile project issues.
• Coordinated wif Operational Readiness design team to build, test and streamline and implement new procedures. dis resulted in 30% process improvements and centralized teh reporting for stakeholders and reducing potential production issues (defects) by 25%.
• Organized and conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. Also manage risks and resolves issues dat effect release scope, schedule and quality.
• Led and facilitated cross functional team meetings (matrix organization) to review and monitor multi-channel project wif multi-application impacts to identify and resolve potential risks and vulnerabilities. Reduced risk and drove improvement in all areas.

Confidential

IT Project Management and Desktop Integration Support

Responsibilities:

• Led new "Ticket Workflow" project wif development team to streamline and automate call centers incident ticket process. Teh project saved approximately $300,000 annually and reduced end user call time by 40%.
• Led integration project to migrate 4000+ users from mortgage legacy systems to Confidential systems in a large corporate environment. Project included migration to new desktop images, new software and new hardware.