SUMMARY

• 9 Years of experience in Project Management, Process Implementation and Change and Enterprise Release Management (ERM)
• Experience in Release Planning and Coordination
• Experience Managing and facilitating the release process end - to-end, from the planning of Enterprise Release content through to actual release deployment to production.
• Maintained key documentation associated with software releases and authored written procedures for Enterprise Release Management.
• Expertise in monitoring and coordinating progress of software release phases by partnering with stakeholders and employing appropriate metrics / management reporting.
• Scheduled release management reviews as necessary to ensure all stakeholders are aware of release milestones, key issues and the impacts of planned release activities.
• Experience Coordinating and participating in regular post-implementation reviews and presents release Experience in Configuring metrics in order to assist with the evaluation of release quality. and implementing appropriate tool(s) and/or manual processes that integrate the Enterprise Release Management function with other processes
• Driven continuous improvement through trend reporting analysis and metrics management
• Expertise in tracking and reporting status and other metrics against goals on an ongoing basis
• Knowledge on controlling the releases defined as the combination of versions of all software, in-house and purchased.
• Managed Issue Management by providing input to the Quality Assurance function when planning the testing process and assisted with the planning and support of user acceptance testing (UAT.)
• Experience ensuring completion of operational and technical documentation prior to software release for each application

TECHNICAL SKILLS

Scripting Languages: Python, Perl, Excel macros, Visual Basic, Unix shell scripts, SQL, PHP, Ant, Teamscripts (TeamTrack)

Platforms: SUN/UNIX, LINUX, HP-UX, PC/DOS, MS WINDOWS (including Cygwin environment)

Databases: Configuration Management:

MS Access, MYSQL, Oracle: TFS 2010, TFS 2012, TFS 2013, Rational Clear Case (Multi-site UCM), Rational Clear Quest (Multi-site), CCC Harvest, Visual SourceSafe.

Tools: Perforce and ClearCase for version control; TeamTrack, Serena Business Mashups, ClearQuest, Remedy for defect tracking; Anthill automated build system; Microsoft FrontPage for Web development, Code Collaborator for peer reviews.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Enterprise Release/ Change/Deployment Manager

Responsibilities:

• Working in a Matrix based environment supervising over 20 people from various teams.
• Acting as aEnterprise Release Manager for two LOB’s Order Processing Software and E-commerce comprising of 11 Applications.
• Working as a Project Manager for all the Operational Projects that are implemented on these infrastructures.
• Responsible in designing cutover plans for all significant and major releases.
• Performed Mock cutovers in UAT/Pre-Prod in preparation for Actual release.
• Documented the issues during a release and managing the issue to resolution by following up with Problem Management groups.
• Making sure the Service Continuity Plans and Business continuity Plans are up to date and fully functional by conducting drill tests.
• Taking the ownership of CMDB, Release Branch and making sure all the versions of the Releases are in place for further use.
• Taking an active part preceding over Software Configuration Management Meetings by suggesting branching strategies and best practices to promote Parallel development and Agile development practices
• Gathering all the stakeholder approvals before a release and addressing stakeholder conflicts by assisting Project Manager in Release to Production Pipeline.
• Responsible for answering Audit queries for Internal and External Auditors.
• Implemented SOX, OCC audit compliant standards by following ISACA best practices.
• Owner of a few ITIL processes.
• Aligning resources for a release.
• Managing the task of establishing consistency of Release/Controlled Environments.
• Managing the Project in Post development environments.
• Involved in Resource Estimation and Capacity Planning.
• Involved and suggesting various projects for approvals in PPM meetings.
• Approaching Change Control Board (CCB) for approval to push Change Requests to Production with all the necessary documentation.
• Resolving Release conflicts regarding dates and accommodating in various Release/Build windows by negotiating with customers based on priority and other factors.
• Addressing dependencies and handling issues with release of interdependent projects especially in the Web services area.
• Actively involved and still contributing to the ITG framework implementation and safeguarding.

Environment: Solaris, Unix, Java, Eclipse 3.20, Ant, Web Sphere Application Server (WAS), Web Logic, SVN, Clear Case 7.0, Clear Quest 2008, TFS 2010/2012,2013, Perforce,UCM, RUP,CVS, CA Harvest, Cygwin, Test Director, JIRA, Quality center,Oracle 10g, WinScp, SQL Loader,.NET.

Confidential

Release/ Change/Deployment Manager

Responsibilities:

• Managed the Change Control and Release Processes partnering with various stakeholders including Development, QA, Project management, DBA, System Admin, Technical operations, Data center and Customer/ Technical Support teams
• Worked with multiple teams to prepare detailed deployment task lists in Ms Project and Excel
• Prepared and owned Operational Readiness of each release based on Rollout Plan, IT infrastructure planning, Change Management Policy, Software release planning & project implementation for Barnes and Noble.
• Ensured change & release management process is adhered to, maintained and administered Eclipse n-Tier Application and Oracle change Management site wise, providing core approval for Normal and Emergency changes.
• Managed the execution of approved changes during deployment in Production environment, resolve complex release issues and escalate if required.
• Performed instance owner activities coordinating the downtime and approving outages in production as well as in development/project instances.
• Worked collaboratively with the Customer IT Teams in the implementation of the Roadmap, Change & Release Management Support Policies, and Processes, SOP & Best practices relating to Incident, Problem, Configuration, Change & Release Management, Security and SOX Audit Compliance
• Worked closely with Customer Account and Project Management as SPOC in planning and deploying the standard and emergency (approved) releases to the customer production environments
• Worked during off-hours and weekends to fulfill the customer SLA commitments
• Developed and revised highly complex technical project, release plans and budgets. Planned and executed major upgrades of Barnes and Noble billing systems.
• Chaired CAB meetings for all 3 Global regions and Responsible for Global Change & Release Management, Production control ensuring minimal impact to EA business across 3 regions (NA, UK & Asia)
• Ensured that the appropriate representation for process, data, technology, and business impact are involved in the change management discussion with the ability to approve and resolve conflict.
• Maintained the consolidated Release calendar of events and ensure that changes map to this calendar without conflict and that the calendar is distributed.
• Provided support and services to customers in the areas of Enterprise Applications, Business Insight Solutions, Studio Applications, Online Solutions (Games, CRM, E-Commerce), and all the underlining infrastructure components (Network, Database, Server, Storage).
• Final point of approval for any changes to the online production environment, including releases, patches and other code changes in addition to network, database, storage, host cluster or other server/infrastructure changes.

Environment: ClearCase, ClearQuest, UCM, Windows, UNIX, Solaris 10, SQL, Shell, Java, PVCS, Eclipse 3.20, Ant, Maven, star team, CVS, CA Harvest, Smart SVN, Web Sphere Application Server (WAS), Web Logic, Hudson, Quality center, Oracle 10g.

Confidential

Project Manager

Responsibilities:

• Planning, implementing, documenting, and administering change, release and configuration control procedures across multiple projects and deployment efforts
• Administering maintaining, and troubleshooting source and change control repositories
• Managing the coordination of multiple software refinery and regional releases to Production
• Implementing, maintaining, and troubleshooting software build environments for specific projects
• Verifying and documenting software Change, Release, Configuration processes, IT Roadmaps, dependency charts, release content
• Defining, implementing, and documenting software deployment strategies and installation procedures that meet project requirements
• Archiving software versions and transferring them to other teams for release and distribution
• Contributing to continuing process improvement of all software configuration management and testing activities and procedures
• Develop Root Cause Analysis and Post Implementation Reports around migration failures and production outages
• Preside and manage Environment Management process, usage, strategies, life cycle plans
• Preside over Change and Release requests planning and go live approval meetings
• Training of support teams on the ITSM process and continuing improvement practices
• Implementing of SCM process follow Chevron ITIL\ITSM principles for Lynx Project Life Cycle
• Audit and metrics of Change/Release Management activities planned, including planning baseline audits prior to production releases to ensure that the integrity of all Change Items is maintained
• Coordinate changes for company's projects and releases through workflow tools through migration paths
• Facilitate CAB approval, Peer Assist, SCCB, Release Planning, Process Champions and Go/No Go meetings
• Provide process/framework design, management and support for source code version control, change and release request compilation, change management process improvement plans, coordinating with multiple development and test teams to process and track changes in the Deployment Management library, and production release management
• Managed and lead the team of Technical Operations, Change & Release Management to ensure quality tracking, management and communication of Release & Deployment Planning. Worked with Product management to develop the Roadmap
• Responsible for Operational Excellence including Architecture, system availability, Capacity Planning, configuration management
• The Scope includes all Business applications and infrastructure management within CAM that includes System, Database, Network administration, storage management, Software release & change management.
• Responsible for understanding customer critical issues relating to all types of release and implementation, bringing issues to resolution, and escalating as necessary to meet the project timelines. Interacted closely with the customers to deliver solutions on time
• Responsible for end-to-end service delivery, demonstrated ownership of the entire process/projects from beginning to end and also Responsible for sourcing, negotiating and managing vendors
• Assisted in project & technical operations staff selection, training and performance evaluations
• Delivered numerous internal and customer projects/SOW and exceeded expectations in meeting the SLA/ OLA by providing the technical support and superior technical knowledgebase.
• Provided technical leadership to all Engineering & Product teams during the architecture, design, development, and administration phases of projects involving the database
• Work closely with multiple support and technical teams, assisting the execution of the ITSM process

Environment: Clear Case, Clear Quest, Eclipse 3.20, Ant, Web Sphere Application Server (WAS), Web Logic, CVS, CC Multisite, UCM, RUP, Test Director, Mercury, Quality center, Oracle 10g, Visual Build, Cruise Control, ANT, J2EE, Web sphere.

Confidential

Project Manager

Responsibilities:

• Create and implement process, training for multiple support and technical teams, assisting the execution of the ITIL methodologies
• Obtain daily status from engineers, technicians and approval managers on assigned change requests
• Work closely with IS technicians and engineers to ensure that changes were completed in the required outage and approvals' time frame
• Work closely to discuss the dependencies of the change request with the appropriate groups to ensure the genuine quality of the change
• Audit and metrics of Change/Release Management activities planned, including planning baseline audits prior to releases to ensure that the integrity of all Change Items is maintained
• Implement and maintain process, training for multiple support and technical teams, assisting the execution of the ITIL methodologies
• Documented the Software Configuration Management processes and design documents for all departments using ISO/IEC 15504 model
• Troubleshooting and status reports on all proprietary PTR (Problem Tracking Records) assigned to SCM group to Mid-level and Executive-level Management and Program Managers
• Work closely with development, management and test groups to develop and improve System Release processes and requirements
• Work closely with SRM, Project Managers, and Test group managers on proper build content to ensure that customer's severity one issues were assigned and were contained in correct builds

Environment: ClearCase, Clear Quest, Eclipse 3.20, Ant, WebSphere Application Server (WAS), Web Logic, CVS, CC Multisite, UCM, RUP, Test Director, Mercury, Quality center, Oracle 10g, Visual Build, Cruise Control, ANT, J2EE, Web sphere.