SUMMARY

• A certified PMP and Scaled Agile Professional. Having 20+ years project management experience specifies in IT project management and Agile/Scrum Iterative Delivery. My responsibilities include managing/delivering projects from concept to go - to-market through the full SDLC phases.
• My work involves requirements collection/review, scope/MVP, prioritization, roadmap/schedule, budget, resource, vendor management, quality/performance, risk/change management, portfolio management and stakeholder support.
• Strong leadership and good interpersonal skills on negotiation, collaboration, appropriate escalation and cross functional team management. My project deliveries include web based applications, Content Management for data quality enhancements, API services, system integration and optimization, workflow innovation, data normalization/security, access modules, system continuous improvements and security compliance, etc.
• As a Scrum Master, responsible for delivering MVPs through continuous delivery pipeline iteratively. Spring activities include backlog grooming, story walkthrough/sizing, Spring planning, test plan review, daily online standup, diverse offline discussions, story status tracking, Spring velocity monitoring, showcasing, retrospective and project dashboard updates/reporting.
• Also, mentoring project delivery process changes from traditional waterfall methodology to Agile/Scrum methodology.
• As an Agile PM, responsible for applying the best practice of SAFe (scaled Agile framework) to delivering enterprise/large scaled application projects. Scaled Agile activities include managing Program Increment (PI) Planning, driving Scrum of Scrum and conducting Inspect & Adapt (I&A) activities for the deliverables.
• Managing large scale project having 10+ cross functional teams, 40+ direct involving parties and running multi-million dollars capital budget to deliver enterprise application projects.
• Strong experienced at using Cloud Architecture Design, Clarity PPM, Atlassian’s JIRA, MS Project, Excel, Visio, PowerPoint, Confluence, MSTeam and SharePoint.

TECHNICAL SKILLS

Retail/eCommerce: Search Engine Optimization (SEO), Browse Navigation, Shopping Cart, Checkout, Order Fulfillment and Financial Settlement, Transaction Fraud Screening, Payments, email Notification, Account Management, Online Wallet/Reward Program, UX/UI, Web Content (Digital Data) Management, Data Analytics, Data Security, System Compliance (PCI & CCPA), International eCommerce, Social Shopping App. eLearning Web-based Editorial Application and Content Management System (CMS)

Gaming: Gaming Web Store Application

Distribution Business: Personal Computer Ordering and Delivery System, PC OEM/Channel Assembly, Warehouse Management System (WMS) and Customer Request Management (CRM)

WEB: WebLogic, API, RMI

DBMS: Oracle database, DB2, Cassandra database and Sybase

OS: IBM Operation System, Sun Solaris

System/Platform: Google Cloud, Zeus Cloud, Heroku Cloud, Jenkins/GitLab, Distributed system, JAVA JDK, JDBC

Network: OSI (Open Systems Interconnection Model)-7 layering concepts, Router configuration/routing protocols, Network security access (IP, IPX and SAP), Load Balancer, EMS Tibco Topics/Queue Process System

Programming: HTML, XML, Java, JavaScript, UNIX shell, Bash shell, DBMS/SQL, CICS, COBOL, VAX Assembly

Process Methodologies: Agile/Scrum, SAFe (Scaled Agile Framework, enterprise), Kanban, PDLC/SDLC methodology, OOAD (Object-Oriented Analysis & Design with Java) methodology, SAMS (Structured Analysis Methodology System), RUP (Rational Unified Process), A/B Testing, Digital Design

Program/Project Management Tools: CA Clarity PPM, Atlassian’s JIRA, VersionOne, Mingle, MS Project, Excel

Change Management Tools: ClearQuest, JIRA, ServiceNow, ClearCase, PVCS, CVS, Source Save and Chainlink

Documentation tools: SharePoint, MSTeam, Confluence, Wiki, MS Word, Visio, Documentum and PowerPoint

Security: Riskified (Transaction Fraud Screening system), Truyo (CCPA compliance software system)

Others: Ayima (SEO Agency), Akamai (Digital data caching), Adobe & Coremetrics (Data Analytics)

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Technical Project Manager

Technologies/Skills: PMP, Agile/Scrum, SAFe, MVP, Atlassian’s JIRA, Clarity PPM, VersionOne, MSTeam, Confluence, SharePoint, Wiki, Excel, Visio, PowerPoint, Google Cloud, Zeus Cloud, Heroku Cloud, Jenkins/GitLab, Java, JavaScript, API, HTML, XML, Oracle DB, DB2, Cassandra DB, JDBC, JDK, Digital Design, Kanban

Responsibilities:

• Remote vendor management by managing large scale of cross functional teams with domestic resource, nearshore/offshore vendor resource to delivering web-based applications and Mobile App interface enhancements.
• As Scrum Master, lead cross functional teams to enhancing Web-based and Mobile App applications to be CCPA compliance for Macy’s and Bloomingdales eCommerce business.
• Drive Scrum of Scrum activities and lead cross platform teams (Tech & business) to implementing order fraud screening applications for company’s omnichannel orders (web orders, store orders and C/S orders). The application integrates additional data elements sending to 3rd party fraud screening/decision system (Riskified), and improves fraud screening decision accuracy and reduces false positives. Collaborate with project Tech Team and DevOps Team to accomplish MVP functional test on Zeus cloud test environment within a month. The project increased overall order approval rate by 1% and company annual sales lifted by approx. $40MM incrementally.
• Lead Web and CMS Tech teams, Product Marketing Team, Site Merchandising Team to enhancing Search Engine Optimization (SEO) process, improving data indexes, tags and access rules, building friendly Facets meta data and refining Facet Navigation browse structure. It improved Macy’s/Bloomingdales product search ranking results on Google website. SEO application and CMS enhancements not only increased company’s website traffic growth and visibility, but also improved company’s FY18 gross sales by ~10% and raised up annual sales with approx. ~$70MM.
• Manage international cross functional teams, at China, HK, and US, successfully launched Macy’s China eCommerce business on Alibaba Tmall website within 6 months. This project succeeds company’s international business strategic goal of introducing Macy’s ecommerce business to China retail market in 2016.
• Integrate Macy’s Star Reward and Bloomingdales Loyalty programs into Tablet application running on Heroku cloud service platform.
• Implement Confidential and bloomingdales.com Social Shopping Marketing application, integrate SSM web-based software with Facebook canvas app running on Heroku cloud service platform.
• Optimize Confidential and Bloomingdales.com Tablet application system, as well as, Lead Performance Team and IT to improve website performance, stability, and optimization.
• Implement My Macy’s Rewards new application in Macy’s enterprise and eCommerce systems.
• Mentoring and driving the transition from waterfall to Agile project delivery methodology for cross platform teams.

Confidential, San Francisco, CA

Web Project Manager

Technologies/Skills: PMP, Waterfall, MS Project, JIRA, ClearQuest, ClearCase, Clarity, Mingle, Wiki, Excel, Visio, PowerPoint, WebLogic, Java, JavaScript, API, RMI, HTML, XML, DB2, JDBC, JDK, IBM OS, Digital Design

Responsibilities:

• Implement Heroku cloud service platform to enhancing Macy’s account registration system to be mobilized. This new implementation established a brand-new marketing channel for all Macy’s eCom applications.
• Enhance Confidential and Bloomingdales.com account registration system, to increasing account registration pass rate and providing real-time approval emails.
• Renovate/Rebuild web order checkout application using new architecture (WebLogic, JDBC/JDK) and running on new system platform with new OS (from Sun Solaris to IBM OS), for Confidential and bloomingdales.com.
• Enhance Confidential / Bloomingdales.com shopping cart and check-out application process to accepting Chinese & Japanese Discover cards and Diners cards as 3rd party payment cards. The project goal is to provide a foreign payment card method to attract tourists from China and Japan shopping at Macy’s and Bloomingdales website and department stores.

Confidential, San Francisco, CA

Project Manager

Technologies/Skills: PMP, Waterfall, MS Project, ClearQuest, ClearCase, Word, Excel, Visio, PowerPoint, Java, JavaScript, JDBC, JDK, Sun Solaris

Responsibilities:

• Consolidate Macy’s (West, Central, East and Florida) regional retail store systems, Confidential web site system and backend logistic system into My Macy’s enterprise system.
• Upgrade customer account and payment card security systems by advancing key encrypted algorism and having compliance with Payment Card Industry (PCI) standards.
• Integrate 3rd party video services into Macy’s Web App system for improving online shopping UX experience.
• Lead Tech Team & Legal team to delivering approved company website logo & web contents on Confidential website
• Manage UI Design team and Content Engineering team to enhancing Confidential website UI.

Confidential, Belmont, CA

Sr. Project Manager

Responsibilities:

• As a Sr. project manager, lead cross functional teams successfully implementing web-based editorial system to tagging and indexing data contents for Gale’s periodical product digital data. This is $3.9MM cash investment project including $2.76MM capital budget and $1.14MM non-capital budget. It incrementally raised company’s revenue over $70MM in periodical product line.
• Deliver/Maintain complex web digital data contents publishing system by consolidating Rights Management system and re-engineering Author Contract system. It reduced more than $1 million permission plate fees and saved operational cost by streamline business process.

Confidential, Foster City, CA

SA/Change Control Management Lead

Responsibilities:

• As a System Administrator and CM Lead, responsible for leading CM Team to build production release system for PS2 Web Store. Hands on deploying web application software (jhtml and java codes) to App servers, as well as, deploying web contents/assets to Web servers.
• As a release gatekeeper, managing/controlling web release process includes project coordination, release schedule, end-to-end QA exit review, issue/risk/change requests management and production release management.