SUMMARY

• 18 years of IT experience with 10 years working as Project manager at Confidential and 17 months as Engineering Project Manager at Confidential
• Experience in managing the projects with Iterative and incremental deliveries using Waterfall and Agile (Scrum, Scrum of Scrum, SAFe and Kanban) methodologies.
• Successfully handled 14 months project involving full Infrastructure upgrades at Confidential for both UAT and Prod environments involving eight different teams spread across different geo locations
• Part of Enterprise Release Management team supporting 16 Business releases with Budgeting, Activity/Task planning, Scheduling, Tracking, Checklists, Co - ordination, Migration Requirements, and Go-Live support
• Increased Web platform availability to near 24x7 through Implementation of Data replication and Data warehouse migration projects ( > 20,000 man-hours)
• 30% reduction in Data and Reporting incidents through performance tuning and improving database design
• Successful integration of 4 major US banks to the Enterprise platform supporting merger and Acquisitions.
• Subject Matter expertise on Requirements, Enhancements, Design and Testing of ETL, Reports and Data analysis for Enterprise Dispute Management platform.
• Decision making Role for Evaluation and implementing/upgrading System architectural changes through new Software enhancements, for increased performance and reduced cost of ownership

TECHNICAL SKILLS

Operating Systems: UNIX, LINUX, AIX, Windows, Mac

Programming Languages: Java, AEM 6.2, JSP, Python

Database/ Datawarehouse: DB2, Teradata, Hadoop, Hive, Oracle, MS SQL, Sybase

Planning/ Collaboration Tools: J IRA, AGM, Confluence, Clarity, MS Project, WIKI, SharePoint, Office 365

ETL/ BI Tools/ Reporting: Tableau, Actuate, Cognos, Ab Initio, Erwin, Visio, Toad

Industry/ Market Segment: Payment industry, Project Management, Infrastructure Upgrade, BI, Data Analytics

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Technical Program Manager

Responsibilities:

• Drive Agile Scrum ceremonies for Sprints (4 weeks) to accomplish Business Goals and Objectives.
• Guide and Assist teams to create Scrum artifacts (Epics, Stories, Subtasks, Issues) in Jira
• Create and maintain Project Plan and Workback Plan in MS Project
• Publish Quarterly Budget and Resource requirements in Sharepoint for senior management
• Collaborate with external teams to obtain approvals for Risk, Model Review, Security, Quality and Release
• Publish weekly status report of “What/So what/ Now what” to senior management
• Maintain and publish Project documents in Confluence repository

Confidential, Sunnyvale, CA

Engineering Project Manager

Responsibilities:

• Lead multiple teams through Agile Scrum ceremonies to accomplish Project deliveries.
• Successfully Delivered six business releases each with three sprints cycles.
• Handled new initiatives and POC for Handheld devices and Web implementations (Java, Python, Scala, Cassandra, Oracle, Cloudera, Hadoop).
• Managed Gift Card applications (Electronic and Retail) as SaaS to support subscriptions for iTunes and Confidential Stores with Confidential Cloud.
• Managed 8 CR releases to UAT and Prod environment each with a week cycle
• Handled major Infrastructure initiative (16 months) for UAT and Prod environments (Racks, App Servers, DB Servers, Firewalls, Cables, SNIPs etc) involving in Planning, Buying, Installation, Launching, Retiring, and Decommissioning
• Communicate and Collaborate with management for Resource requirements as per Business and Client needs (Recruitment, Reviews)
• As Agile Scrum Master, drive Product Backlog, Sprint Backlog, Epics, User Stories, Sprint Planning, Daily Standups, Impediment review, CR Planning, and Review and Retro (Root cause Analysis and action) with Team collaboration.
• Manage Infosec reported Security and compliance issues with support from development team.
• Support Operations team for escalation with deep dives on Alerts which impacts application, DB storage and services.
• Work with improving DevOps tasks for continuous process (CB, CI, CD, CM) with Git, Maven, Ansible, Jenkins, and Splunk.

Confidential, Collierville, TN

Sr. Project Manager

Responsibilities

• Daily Stand-up calls with development team, Product Owner and Stakeholders
• Update list of Impediments from daily scrum, emails and meeting on daily basis
• Prepare, publish and maintain burndown charts and Task board on daily basis
• Engage with Project Managers to ensure the Project is meeting the objectives of Enterprise Program.
• Ensure the deliveries are Mobile and digital compliant along with Online implementation using AEM.
• Ensure all the end user UI screens (AEM) are ADA compliant with validation results
• Onboard new team members with SAFe process and procedures
• Review User guides and business Author guides as part of delivery to Stakeholders.

Confidential, Foster City, CA

Program/ Project Manager

Responsibilities:

• Review and follow the Projects progress and deliverables are meeting the expectation of ALM (Account Level Management) Program
• As Scrum Master, facilitate Product Backlog, Backlog grooming, Planning and commit, Epics, User Stories, Sprint Planning, Daily Stand-ups, Sprint Demo, Review and Retrospectives (Root cause Analysis and action),.
• Sprint Release planning for Java applications with User Stories, Story Points, team velocity and finalize target release dates with inputs from Team.
• On-boarding of major Issuing banks to Confidential INFINITE brand with SSO (Single Sign-on) + SAML 2.0 (Security Assertion Markup Language) authentication for cardholders.
• Managed Web applications as SaaS to the Issuing banks on Card holder Transactions to handle perks and benefits.
• Co-ordinate, Communicate and Collaborate with Legal teams, Banks and Vendor to ensure all the UI content are within Confidential guidelines.
• As Release Manager, Plan, Initiate, Collaborate and execute Phase I release to US market.
• Prepare and maintain Kanban board (Whiteboard and JIRA) with tasks, bugs, Incidents, Features and Enhancements.
• Responsible for reviewing and analyzing BI dashboards (Tableau, Hadoop) to provide weekly and monthly History, current usage and future.
• Drive Semi-Annual Spend Assessment of about 130 Issuers to provide Interchange benefits to Banks.

Confidential, Houston, TX

Migration Co-Ordinator

Responsibilities:

• Planning the road map for migration of 110 applications in consultation with SMEs
• Maintain Kanban board (whiteboard and JIRA) to plan backlogs, In-process and validation activities.
• Maintenance of Pre and Post migration of code base, domain data and User set-up requirements.
• Daily stand-up meetings with off-shore development and QA teams for status review and prioritization.
• Prepare and upload operational data to the new environment by adhering to Intellectual rights.

Confidential, Milpitas, CA

Director

Responsibilities: 

• Support Dispute Management Knowledge Framework by preparing and reviewing artifacts, templates Reports, Dashboards and checklists.
• Drive RFP responses, proposal preparations and bid management for Product sales
• Build Cloud service platform for delivering Dispute Correspondence Letters and reports to Product users
• Assisting Sales team in achieving revenue target by developing and executing an effective “Go to market” strategy
• Participated in new lead identification from market scanning and intelligence

Confidential, Foster City, CA

Sr. Project Manager

Responsibilities: 

• Release Manger for planning, Co-ordinate, Collaborate, execute and support Iterative enterprise release management of 16 Semi-Annual Business Releases (> 25,000 hours each)
• As Scrum Master, Plan, Conduct and Facilitate Backlog grooming and Planning, Epics, User Stories, Sprint Planning, Daily Stand-ups, Sprint Demo, Burn-down Charts, Sprint Review and Retro (Root cause Analysis and action)..
• Manage Infrastructure requirements (Planning, Budgeting, Proposal writeup, Execution, Validation, Retire and Decommission) to support the Scalability, Availability and Stability of the global web application to meet the SLA and security compliance requirements as per Confidential standards.
• Initiate and manage single point communication and Collaboration with Stakeholders, Product Management and Development team for Release management.
• Prepare Project charter, Budget, tasks, Project Plan, Change Requests, deliverables and Lessons Learned.
• Develop and distribute project performance reports (Tableau) bi-monthly to review project status and, evaluate performance criteria (for scope, cost, schedule & quality)
• Subject Matter Expertise for BI Reporting (Tableau), Batch, Database and Data Warehouse (Hadoop) activities.
• Plan, Co-ordinate and Support automation of Enterprise web platform testing for Intrusion, Penetration and Security for more than 10 releases.
• Review, Update and Maintain Logical design (E-R diagram) of the database using Erwin data modeler.
• Create Physical design scripts for release cycle automation according to standards and naming conventions
• Responsible for developing ETL process to extract and transfer data across databases (Oracle, Hadoop).
• Design and Develop Actuate BIRT Templates, .rod, .bas and .rox files for generating off-line (Hadoop) and online static BI reports (Tableau).
• Support maintenance team for analyzing and fixing the data performance and latency issues reported by end Users