SUMMARY

• Over sixteen years of IT experience spanning across all phases of Software Development Life Cycle
• Extensive knowledge in application development, support and maintenance and all phases of project life cycle
• Experience in handling large projects of size 15M USD and 100 FTE’s spread across onsite and offshore model
• Extensive experience in corporate global security strategy, implementations and ensure dat fully compliant wif FDA, cGMP, HIPAA guidelines
• Experience in customer relationship management, vendor management, RFI/RFP
• Process for new business needs and handling managed service model engagements
• Skilled in Contracts management, SOW’s, Project Budgeting, Costing, P&L analysis
• Experience in migration, transition and transformation of projects (On/Off model)
• Experience in project planning activities, project execution and project control activities
• Sound experience in outsourcing of big programs - transition planning, methodologies, building knowledge base, preparing transition deliverables
• Experience in resource planning, resource identification, resource engagement, competency development and performance management of resources
• Excellent experience in quality management, standards and guidelines, metrics deployment & measurement, project management reviews, project audits, agile methodology and release management process
• Possess functional and business knowledge in the Pharmaceuticals, Healthcare Insurance, Telecommunications, Banking Financials, Retail and Supply chain domains

PROFESSIONAL EXPERIENCE

Confidential, Lansdale, PA

Senior Project Manager

Responsibilities:

• Plan to build the server, databases, upgrades, creating user accounts wif the right privileges and track the status to closure
• Ensure dat required licenses are in place prior to setting up the servers and databases
• Interact wif all the stake holders and monitor & controlling of all the milestones and project plan WBS are on track
• Transformation of .net/java based application portfolio to share point platform and ensure dat their integration wif other systems completed successfully
• Part of vendor selection criteria in finalizing the SaaS based tools and implementing in expense management system, product email campaign and survey systems in various GEO locations
• Plan and execution of integration testing of SaaS based applications dat TEMPhas dependence on inbound/outbound application portfolio
• Accountability of the ADRIO, stake holder and traceability matrix deliverables
• Work closely wif Transition Management Office (TMO) and ensure to align wif the transition methodology in meeting the deliverables
• Mentor/guide the Project Managers and functional leads on agile methodology, process and procedures to ensure dat teams meet the end users expectations
• Collate the user stories and create the product backlog
• Interact wif product owner and freeze the features to be implemented in sprint backlogs
• Review the product backlog & estimates for the sprint backlog
• Schedule and run the Sprint planning, Daily scrum & Sprint review meetings to ensure dat seamless execution and deployment of deliverables
• Ensure continuous integration testing is performed between sprint release, test and deploy the minor bugs if found during testing phase
• TEMPEffective communication and highlight the risks to the customers in case of any scope creep dat impact the estimated budget and schedule
• Preparation of transition project plans and ensure dat right skilled resources are on-boarded for completing the knowledge transition phase
• Ensure to meet the time lines and deliverables from knowledge transfer to steady state
• Plan and execute the hyper care support plan followed by application support model
• Define integration & release plans and ensure dat deliverables are verified & validated prior implementing to Production environment (following through stringent IV&V guidelines and standards)
• Proactive risk mitigation plan for the agile project releases and TEMPeffective communication wif key business owners & end users for review/approval
• Manage the access levels on Application Lifecycle Management for various teams, review the use cases and their approval
• Ensure dat HCP’s consent and permissions data is in sync between Customer Master database & data warehouse systems. Generate the reports from DWH for the leadership & executive groups.

Confidential, Naperville, IL

Senior Project Manager

Responsibilities:

• Create project plans aligned to the transition milestones and time lines
• Ensure to follow the vendor transition methodology (starting from knowledge transfer to steady state), tollgate processes and deliverables
• Ramp up & on-board the resources in short span of time aligned wif On/Off model Statement of Work
• Assign the roles and responsibilities for the on-boarded teams and map them to the respective knowledge transition associates
• Ensure dat teams are completing the mandate client trainings and compliant wif the HIPAA guidelines before onboarding in to the project
• Support the delivery team to meet the stringent knowledge transition completion and the signoff the outcome deliverables by all the key stake holders
• Upon completion of KT, define the SLAs for the critical applications and ensure dat they meet during observation & replication phases as per the expectations
• Plan and execute the steady state and hyper care support wifin agreed time lines and minimizes the interruptions to the business critical applications
• Interactions wif business group to understand their expectations and aligned team
• Project escalation process to address critical items (effecting resources, cost or schedule) as well as any potential critical items, and help resolve or escalate Project issues, as necessary.
• Meeting all project plans, Service Levels, Key Measures for the project
• Schedule the sprint demos for the implemented features to all the stake holders and seek the inputs, feedback and correct them earlier TEMPthan later
• Track and report the team productivity to the stake holders and work closely wif the team members to resolve technical/environmental issues if any
• Preparation of the weekly and monthly status reports to management and leadership teams
• Proactive risk mitigation plan for the both internal & external dependencies impacting scope, schedule and budgeted cost
• Manage Incumbent Vendor’s expectations by considering factors such as business-criticality of requirements, complexities of requirements, stability of requirements, offshore capabilities, available time, etc.
• Define the risk management plan for all the deliverables and share the same to the business users, technical and release management teams
• Alert/escalate to all the stake holders in case of any deviations to the deliverables due to any scope creep

Confidential

Delivery Manager

Responsibilities:

• Preparation and execution of integration plan
• Set up the development, testing & production environments and preparation of batch job schedules
• Conduct weekly meetings wif the Delivery teams to track the integration progress and identify the gaps if any
• Prepare and track the Mitigation plan for forth coming risks during integration
• Formed the Connectivity team specifically responsible for the application access from offshore
• Establish the meetings wif Development teams for review of release notes
• Resolving the tickets (P1, P2 & P3) as per the defined SLAs post integration
• Major / Minor Deployments in the owned applications as part of Application Support and Maintenance
• Being a member of the TCB towards go/no-go decisions for the feature enhancements and the deployments
• Created SME groups wifin the track to assist the teams on crisis situation during major deployments and resolving the P1 and P2 incidents
• Providing the project metrics to the stake holders and participation in the meeting wif the L3 support teams, application owner and line management for technical discussion

Confidential, Sweden

Technical Manager

Responsibilities:

• Project planning & execution along wif the onsite offshore co-ordination
• Defined the checkpoint process for both design & IVD teams
• Preparation of major and minor delivery directives FIRST in control system maintenance project
• Successful proposal made for the OAM me&V business unit and got the new business in OAM me&V unit wif 4 resources (3 onsite & 1 offshore)
• Handling of hardware shipments from onsite
• Planning & monitoring of knowledge transfer for new resources in the new business unit
• Created the testing puzzle for major releases which reduced the testing cycle from 6 weeks to 3 weeks