SUMMARY

• Certified Scrum Master with overall 16+ years of Information Technology experience in the fields of Project Management, Business Analysis, coordination, Data Analysis, Quality Assurance, Agile/Waterfall methodologies.
• 3 plus years of experience as Scrum Master,6 plus years of experience as Project Manager / Business Analyst
• 5 plus years of experience as QA Manager / Senior QA Analyst
• Expertise in Project management, Onsite Coordination, Business Analysis, Test Management, Problem Solving, Reporting, Production Support and Time Management.
• Extensive experience of Agile/Scrum and Waterfall methodologies
• Very good working experience in project management tools including Jira, Confluence, SharePoint, MS Project Professional, Project Server (MSP), MS office Excel, PowerPoint, OneNote etc.
• Experience in Informatica, SQL Server, ALM and BI tools
• Domain Knowledge of HealthCare, Pharma, Retail/ Inventory Management, Telecom/Mobile Communications
• Strong communication/ collaboration skills, self - organized, highly adaptable, detail oriented, team player, mentor, able to work on multiple projects simultaneously and dependable.
• Knowledge of HIPAA, GXP/GCP, CFR21 Part 11 and QA Policies
• Worked as mainframe developer in the initial years of career
• I embrace new technologies. Believe in continuous learning and working towards delighting the Client

PROFESSIONAL EXPERIENCE

Confidential, Holbrook, NY

Agile Program Manager/ Scrum Master

Technology Used: SharePoint 2016, PowerPoint 2016, Project Professional 2016, MSP, Excel 2016, Jira, Confluence

Responsibilities

• Worked closely with Product Owner and maintained and prioritized the user stories and refined product backlog.
• Organized sprint planning, and other ceremonies with distributed Scrum team.
• Conducted daily standup meetings with 6D development team and Globecomm product team and made sure all the impediments are resolved
• Maintained project plan/ schedules in MS Project Professional by collaborating with client program managers and offshore Team leads. Projects delivered on time and budget.
• Tracked the Burndown charts to monitor the progress, and shared the KPI’s with all stakeholders.
• Prepared velocity chart to identify the team’s velocity and estimated work capacity of the team for future sprints.
• Collaborated with vendor (Globecomm) and Offshore (6D Technologies) Development, QA and Implementation teams to gather required clarifications for the Scrum team to deliver product as expected.
• Ensured team enters actual hours spent on the project tasks/timesheets in MSP. Generated month end reports.
• Collaborated with all the project stakeholders, facilitated various meetings and maintained the meeting notes, weekly Project Status Dashboards in PowerPoint highlighting project issues, risks, achievements, decisions etc.
• Coordinated UAT Sessions with business users in both Globecomm and the Client site.
• Facilitated the project demo sessions with various client groups as required during Sprint Review meetings.
• Conducted the Sprint retrospective meeting with the Scrum team to identify the gaps and improve the process.
• Confluence is used to capture the project artifacts, and provided the artifacts to audit/governance team.
• Opened all the issues and tracked to completion using JIRA application, exported to Excel for further analysis.
• Worked with Globecomm IT teams to setup the servers for different environments, and network connectivity.
• Verified and validated UAT test cases for M2M Platform, MVNO modules before deployed to client UAT/Prod envs.
• Used excel to analyze the issues and provided test execution updates. Coordinated multiple project deployments.

Project Manager / Business Analyst

Confidential, Groton, CT

Technology Used: SharePoint 2010, MS Office 2010, Project Professional 2010, MSP, Excel 2010, Informatica

Responsibilities

• As a Project Manager worked with team and created WBS, established links between the tasks and came up with estimates and published the project schedule.
• Coordinated with different stakeholders to provided inputs on business requirements.
• Monitored and tracked financial aspects of the project, including follow up with internal teams and external vendors on project expenses to create and maintain actual spending and remaining work vs remaining budget.
• Being a liaison between Confidential onsite and offshore teams (consisting of offshore PM, BA, Development and Testing teams) and ensured project delivery as per plan.
• Ensured proper alignment and deliverable reporting to key leaders and escalated issues when required.
• Prepared and communicated project status, milestones and issues to the project sponsors.
• Prepared risk register and monitored continuously throughout the project execution, and when risk is being turned to issue, it has been properly escalated to leadership.
• Co-ordinated with BTQA/Change Management/Deployment teams for production deployment of the code fixes.
• Prepared project dashboard in PowerPoint and published it to leadership on a weekly basis.
• Exported and analyzed project issues and timesheet data in Excel. Compared plan vs actual hours to ensure project remaining hours vs remaining time is in good health and identify risks or issues if any in meeting the milestones.
• Involved in various check point meetings and got approvals and signoff
• Created and maintained project artifacts including Project Charter, Project Plan, requirements document, traceability matrix, test plan document and test cases/test Summary Report.
• Used SharePoint for team collaboration, to maintain Project documents
• As a Business Analyst conducted requirements gathering/elicitation meetings with different stakeholders like Business Users for Business Requirements.
• Interviewed and conducted various meetings with the different Shared Services teams; Infrastructure, Support, Performance, Security to elicit non-functional requirements
• Gathered the Training requirements from the Business and coordinated with the training teams and provided required information and guidance in regard to developing Training material
• Responsible for System Testing / UAT of change requests.
• Worked closely with the Business, Technical teams.
• Identified use cases and created use case diagrams using Visio and created detailed use cases document.
• Conducted the Weekly Status Meetings with the client/ offsite team.
• Responsible for reviewing System Test Plan & Test Scripts.
• Conducted UAT Sessions for POC and Wireframes with the client.
• Involved in creating the SQL queries for understanding the existing system.

Senior QA Analyst / QA Manager

Confidential, Groton, CT

Technology Used: MS Project Server 2003, Project Professional 2003, PWA, SharePoint, SQL Server 2000, Business Objects, TOAD, PL/SQL, Oracle 9i, QTP

Responsibilities:

• Worked closely with Business Analysts to understand the Business Requirements.
• Involved in Project status meetings, and prepared Weekly Status Reports.
• Created comprehensive Test Plan, Functional/ System Test Scripts and UAT Test scripts.
• Conducted UAT Sessions with Business by coordinating with Project Manger
• Created Traceability Matrix by mapping Test Scripts against Business Requirements & Design Elements
• Responsible for tracking “Test Execution Results” and created the “Test Case Index and Results” document to document the Functional/System & UAT Test execution Results.
• Conducted Smoke, Navigational Testing in the production environment after Production release
• Involved in creating the SQL queries for verifying data in reports against database tables
• Performed White box testing when problems were found.
• Responsible for Tracking Bugs. Used HP Quality Center 8.2 for tracking defects and generated Status Reports.
• Interacted with developers to resolve and retest the deviations. Performed the Regression Tests.
• Created Test Suites to automate Regression testing using QTP.
• Created process flow diagrams for current and future state of the system.

Sr. Mainframe Programmer Analyst / Systems Analyst

Confidential

Responsibilities:

• State Medicaid Projects (MMIS Systems) for Missouri State, Kansas State, and Mississippi State
• Lab Corp Billing system, North Carolina
• Target Inventory Control system- IMR Inc, Bangalore, India.
• ReliaStar Financial Services Print Management System-IMR Inc, Bangalore, India,

Technology Used: COBOL, JCL, CICS, VSAM, DB2, ORACLE, PL/SQL, Easytrieve, Assembler, TSO/ISPF, File-aid, Xpeditor, SPUFI, Business objects, COBOL-II, Endeavor, NATURAL/ADABAS, VSAM, Comparex, Superce