SUMMARY:

• Experienced and accomplished Technology Leader with a proven ability to successfully lead technology operations, infrastructure support services, and cross - functional teams.
• Collaborate closely with the chief officer and produce reports on IT operations
• Expertise in strategic planning and implementation of systems aligning strategy, business goals, and resources to deliver superior value to stakeholders.
• Oversee the operations of the organization to meet business goals and projections
• Extensive background in government, infrastructure, emerging technology, cyber security, project management.
• Empower the operational team with the leadership and resources they need to successfully complete operations initiatives
• Positively represent the division at all times through a success-oriented and professional demeanor
• Partner with other leaders to accomplish short and long-term operational goals
• Measure and report on operational performance and develop plans to improve relevant key performance indicators
• Recognized as a Technology Change Agent who supports the business goals by setting the direction for Information Technology at the Metropolitan Transportation Authority mega projects through leadership, project execution, strategic planning, communication, and collaboration.
• Have managed various large-scale initiatives leveraging Agile, Scrum, Six Sigma, PMI, ITIL and world-class best practices.
• Consistently improve delivery times and service levels while reducing costs.

SKILLS:

Citrix

Infrastructure Management

IT Infrastructure

System Management

Systems Administration

System Administration

CSS

Security

Thin Client

Change Management

Configuration Management

ITIL

IT Project Management

IT Project Manager

PMI

PMO

PMP

Project Manager

SCRUM

Business Continuity

Enterprise Architecture networking

Application Development

B2B Software

Software Engineering

Computer programming

Enterprise Application

Structured Software

Software Development

Large-Scale

Cyber Security

Database

Technical Support

Budgeting

Cost Analysis

Operations

Time Management

Best Practices

Estimating

Liaison

Program manager

Internal Communications

ROI

Financial Project Management

Program Management

Strategic Planning

Client Support

SIX-Sigma

Microsoft Windows

Windows 10

Windows 7

Railroad

Construction Management

Remediation

Client Management

Maintenance

Scheduling

Budget

Payments

Procurement

Relationship Management

Quality control

Feasibility

Communication Engineering

Hardware Design

Architecture

Integrator

Integration

Prototype

Prototypes

Software Testing

Change Agent

Leadership Skills

Trouble Tickets

IT Support

Issue Management

Conflict Management

Business Requirements

Client Relations

Order Processing

Documentation

Debug

PCS

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• IT Project Manager for the Windows 7 migration rollouts. Assisted Program Management Office (PMO) and the Windows 7 Program Manager by serving as a liaison between the Business stakeholders and Windows 7 Project Managers and the technical resources assigned to the Windows 7 project.
• Responsible for development, maintenance and oversight of project schedules that are logic and resource driven in conjunction with the Windows 7 Project Manager. Identified project issues and risks and escalated to the Project Manager as appropriate.
• Monitor project performance, reports status, and facilitated the creation of action plans to promote adherence to project schedules.
• Interacted with a variety of teams as needed to develop and maintain project schedules and related documents.
• Assisted in information gathering and project estimating.
• Delivered results with strong project management skills, analytical fluency, ability to work with technical teams and delivering excellent client experience.
• Responsible for gathering and analyzing facts, draw conclusions, define problems, and suggesting solutions.
• Communicated effectively, build consensus, facilitated working sessions, and negotiated solutions and alternatives.

Confidential

Director, IT Strategy & Emerging Technology

Responsibilities:

• Responsible for coordinating the Strategic Planning and technology roadmap development effort for the Confidential .
• Responsible for managing, coordinating, and implementing the evaluation of emerging technologies within Confidential .
• Played a key role in designing and building an Emerging Technology practice in Technology & Information Services to accelerate the mobility and new platform strategy.
• This strategic role focused on evaluating emerging technologies, building a best in class engineering team and supporting Innovation strategy.
• Identify technologies that will have near term effects on Confidential 's Core Technology efforts as well as technologies required to solve new and upcoming business challenges.
• Confidential 's next generation platform, conduct assessment of new and emerging technologies and defining future direction and growth of the organization.
• Successful in driving innovation by working directly with an IT Innovation team and external vendors to define new integration strategies, collaborating with Enterprise Architecture team to define the technology roadmap and focus on running proof of concepts/proof of technology.
• Collaborated and directed teams in emerging technology project to promote internal innovation. Lead discovery meetings with new technology vendors, conducted experiments/tests to gain insights about feasibility of new ideas and technology development.

Confidential

Director

Responsibilities:

• Responsible for IT Security (antivirus and endpoint security) of 13,000 plus workstations for Confidential wide systems to ensure they remain in a state of good repair.
• Duties included managing traditional and next generation end-point security technologies, including but not limited to; traditional signature based anti-virus, next-generation anti-virus, end-point detection and response platforms and system management platforms for both traditional end-point solutions.
• Design and implement highly complex, integrated solutions to meet business requirements or enhance performance.
• Perform and evaluate cost analysis and vendor comparisons for large scale projects to ensure cost-effective and efficient operations.
• Managed Patch management (Both OS and software patches) using Microsoft SCCM tool.
• Deployment of security patches and applications to desktop PCs.
• Review, testing, planning, deployment, and remediation of deployment-related issues.
• Software and patch issue management and troubleshooting.

Confidential

Director, Rail Control Center Support

Responsibilities:

• Responsible for directing definition acceptance, testing, operation, administration, and maintenance of mission critical communications, computer-based office systems, and technologies required to support the initiatives of the Subways Rail Control Center.
• Responsible for configuration, operations and effective functioning of these systems and providing automated control of the operations of the rapid rail system.
• Responsible for managing and supporting various new technologies, applications, and computer-based systems, projects, and other mission - critical initiatives and support the direction provided by the Senior Director Internal Device Support within Confidential Services and Support.

Confidential

Network Administrator

Responsibilities:

• Responsibilities include IT support and complete system administration and support for a Time-keeping information system over Wide Area Network consisting of 60 remote sites throughout the metropolitan area.Challenged to improve responsiveness and ROI of efforts, increase quality of work as defined by quicker resolution times and fewer service incidents, and integrate disparate technologies arising from reorganization.
• Responsible for Planning, implementing, and supporting computer systems and client support and client relations.
• Increased efficiency of development group by 25% through matrix organizational structure that allowed for responsive shift of experts to meet user needs.
• Decreased the amount of trouble tickets by 60% using new quality and maintenance procedures.

Confidential, NEW YORK, NY

Lead Enterprise Applications

Responsibilities:

• Maintain a high-performance team and work environment enabling operational objectives and acquisition/retention of people resources to fulfill team mission successfully.
• Provide vision, planning & prioritization for the team resources. Lead and coach the team in order to achieve high performance, structuring appropriate training and development.
• Tasked to build and improve process efficiencies within Enterprise Technologies. Set performance standards to meet service goals and objectives of the team.
• Managed and Participated in all phases of the software application development cycle of systems includingdesign, development, implementation, enhancement, maintenance, and analysis.
• Perform document reviewscoordinate software testing and installshardware design and replacement, FAT Testing, manage and provide support during major undertakings, as to provide senior management and peers with easy to understand summaries of status, timeline, and summaries of work performed.
• Responsible for leading a team of developers and managing to project timelines/deliverables. Assist senior developers with project outlines and specifications.
• Successfully developed and launched Contract Payment System application and streamlined business processes to increase efficiency and produced savings.

Confidential

Enterprise Applications Developer

Responsibilities:

• Design, develop, test and deliver enterprise applications to handle multi-million-dollar Confidential .
• Contributed significantly to analysis, prototype and design activities with strong application development skills & working knowledge of software development life cycles, configuration management and best software engineering practices.
• Created applications from detailed specifications using specified programming languages.
• Code, test, debug, document and maintain programs.
• Provided an excellent start to a new agency of Department of Design & Construction by managing Payment processing unit and delivering solutions to unique problems the merger of three different city agencies created.

Confidential, NEW YORK, NY

Computer Programmer

Responsibilities:

• Supervised an Information management and data processing unit of ten employees.
• Created database applications for Capital Construction Payment unit, which processes multi-million-dollar contractual payments every year.
• Developed Change Order tracking applications.
• Produced various monthly, semi-annually and annual reports, which simplified management tasks.
• Headed three units within Division of street construction: Change Order processing unit, Monthly reports unit and Payments processing unit. Administered division's network.
• Analyzing Division application needs and setting up integrated division-wide information management system.
• Motivated employee with latest software product training and keeping well informed on new software, performed procurement of Computer hardware and software, provided technical support and serviced division's computers, trained department employees on the use of computer hardware and software.
• Instructed I.T. classes on various computer courses.
• Computer liaison for the entire division.

Confidential

Computer Programmer Analyst

Responsibilities:

• Associative Engineering Technician Level IProvide assistance in analyzing, planning, and developing new programs and customizations to computer systems.
• Provide maintenance and support to existing systems occurs several platforms as assigned.
• Develop and troubleshoot new and existing applications.
• Collaborate with other developers and business analysts to develop solutions that meet the needs of the business.
• Provide computer programming support for various systems across functional departments. programming code, system test results and documentation to prepare systems to be implemented in production.
• Handled Water/ Sewer Construction Payments, Bid Processing and produced weekly and monthly reports as needed.