SUMMARY

• A Senior Project Manager wif around 8 years of diversified work experience in leading IT firms covering various domains such as E - Commerce, Retail, Aviation, Banking, Service Oriented Architecture (SOA) Web-Services, RESTFUL API’s, IT and Business Process Design & Re- engineering as a Business and Systems Analyst focusing on Project Management Methodologies (PMM), analysis and quality assurance, validating and gathering requirements, escalating project risks, managing change request document, preparing and delivering progress reports and developing business strategies.
• Well recognized as a hands-on, pro-active troubleshooter who can rapidly identify business problems, formulate strategic plans, initiate change and implement new processes in challenging and diverse environments. Proficiently handled and tailored the new technologies as per the situation and business needs.
• Comprehensive noledge of business processes, wif hands on experience on Software development Life Cycle (SDLC)
• Excellent in gathering, validating and verifying end to end (business, functional, system) requirements from the stake holders
• Strong project management and business analysis experience including documenting and implementation throughout the software development life cycle
• Proven track record of consistently and successfully delivering complex, high profile IT projects
• Skilled in maintaining project portfolio and administering schedules, deadlines, and resources of the projects using Microsoft Project
• Built project schedules including agile iterative life cycles, standard waterfall SDLC project tasks, and hybrid schedules
• Proven strengths in project management, staff management, relationship management and offshore co-ordination.
• Experience managing multiple projects remotely and onsite.
• Conducted collaborative workshops like JAD sessions and walk through involving executives, developers, end users, and stake holders
• Good noledge of working in RUP, Agile, Waterfall and Scrum methodologies
• Highly experienced wif data modeling techniques
• In-depth understanding of Order Management and logistics operations
• Worked on Microsoft Office Share Point to halp improve organizational effectiveness by providing comprehensive content
• Developed User Stories throughout the Agile Lifecycle as well as created various UML diagrams such as Use Case, Activity and State Chart diagrams wif tools like Rational Rose and MS Visio.
• Highly efficient in Solving business and technology problems independently
• Highly experienced in various Business Modeling Techniques
• Highly experienced in managing and coordinating work efforts wif both onshore and the offshore teams.
• Experienced in creating Functional Requirement Documents, enterprise use cases and interface control documents(ICD)
• Demonstration and ability to remove roadblocks and solve problems
• Worked on different data repositories such as SharePoint, Documentum, Wiki and Docushare.
• Created and Maintained Requirement Traceability Matrix (RTM)
• Hands on experience on different quality assurance tools like JIRA, Quality Center.
• Experienced in efficiently handling client inquiries and emerging issues, including regulations, industry practices, and new technologies
• Huge noledge of SQL and XML Tools, such as XML Spy, SOAP UI, SQL.
• Experienced in Document Management Repositories, worked wif multiple content repositories such as Liferay and Documentum.
• Exceptional noledge of Service Oriented Architecture (SOA), web services and Restful APIs.
• Strong project management and business analysis experience including documenting and implementation throughout the software development life cycle
• Skilled in maintaining project portfolio and administering schedules, deadlines, and resources of the projects using Microsoft Project

TECHNICAL SKILLS

E- Commerce Platform: ATG, IBM WebSphere Commerce, Amazon’s Webstore

Business Modeling: MS Visio, Smart Draw & Rational Rose

Project Management Tools: Microsoft Project, MS Office Suite (PowerPoint, Excel, Word),Adobe Photoshop

Requirement Management Tools: Ms- Suite, Rational Requisite Pro, Confluence

Languages: C/C++, JAVA, VB, HTML, SQL,XML

Quality Assurance Tools: Mercury Quality Center, HP Service Test, Star lite, XML Spy, SoapUI, JIRA

Change Management Tools: HP Service Manager

PROFESSIONAL EXPERIENCE

Confidential, Bethesda, MD

Engineering Project Manager

Responsibilities:

• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Monitored and reported to project management on the status of project efforts (including weekly time reporting, weekly budget tracking, monthly forecasting, reconciliation and problem prevention/mitigation)
• Implemented the feedback from Sprint Retrospectives in the subsequent sprints as an ongoing process improvement exercise to ensure the proper growth and maturity of the team.
• Continuously monitored the sprint burndown chart to track the progress of the team and provided the status reports to the PMO
• Performed business and project level requirements analysis, working wif engineering teams and execution of multiple products end to end in a highly Agile environment.
• Define project scope, goals and deliverables that support business goals in collaboration wifsenior management and stakeholders
• Worked wif the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Owned, groomed and prioritized the product backlog for multiple teams.
• Collaborated internal and external stakeholders to define the business vision, market and user needs.
• Created user stories, documenting the business requirement and the acceptance criteria to ensure exact verification and validation of requirements at all levels so that developed software successfully fulfilled user expectations and business needs.
• Managed Enterprise and consumer product life cycles from strategic planning to tactical activities
• Maintained product roadmaps, customer interaction/story backlog management.
• Worked wif customers, product teams and engineering to identify needs, opportunities, and solve problems
• Worked closely wif project management teams to complete detailed business requirements, assess impacts of projects, created and maintained the product backlogs.
• Supervised and engaged in Quality Assurance activities, User acceptance testing and project releases and deployments.
• Lead geographically dispersed, cross-functional teams, both internal and external, to build and release features aligned wif business vision and user needs.
• Interfaced and coordinated directly wif customers and development to ensure that products exceed stakeholders' expectations.
• Worked closely wif business partners to create and prioritize initial user stories that clearly describe the business requirements
• Manage multiple products through all life cycle phases in an agile development model on both front-end/web and backend environments.
• Produced detailed functional specifications, including UI mockups, user scenarios, workflow diagrams, data mapping and message specifications based on business and user needs.
• Participates in the sprint planning activities by acting as business SME and advocate for business requirements
• Serves as business proxy during each development sprint by answering business questions and resolving related issues
• Identified opportunities for improvement of the processes
• Maintained and continuously revised a prioritized backlog of user stories and defects reflecting business needs to ensure highest value features were delivered first.
• Lead Agile team meetings including stand-ups, estimation, sprint and release planning, demo and retrospectives.
• As a member of Apple’s NPI (New Product Induction) team, conducted the Impact analysis of each upcoming feature on different AOS buy flows.
• At the end of every sprint conducted sprint demoes wif the business teams to get a feedback on the features developed wifin a sprint and incorporated the feedback in the backlog for the upcoming sprints.
• Wrote user stories, acceptance criteria and document assumptions to ensure delivered features are fit for purpose.
• Facilitated and conducted technical/non-technical presentations to the management and training workshops for the clients
• Applied project management noledge and expertise to gauge system performance and assess risk
• Worked wif engineering to improve product features and user experience based on customer feedback.
• Coordinate and conduct User Acceptance Testing (UAT), guiding business users in validating and verifying business requirements
• Illustrated the progress and flow of the project to management methodologies using UML and data modeling techniques
• Brain stormed the business users and worked as a web site developer to develop, design and code the front end GUI of the application
• Solved business and technology problems independently and created innovative business solutions
• Tracked and maintained Stakeholder requested enhancements and changes using JIRA.

Confidential, MAYFIELD VILLAGE, OH

TECHNICAL PROJECT MANAGER

Responsibilities:

• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Developed user-centric business requirements that are credible and are understood by business stakeholders and by technical teams.
• Participated in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and updated the team on status of upcoming User Stories.
• Involved in various process improvement techniques by leveraging the scrum guidelines.
• Facilitated the removal of any dependencies and blockers to ensure a successful delivery of the sprint.
• Escalated blockers and dependencies to the concerned product leads across various teams in order to mitigate the impact.
• Worked closely wif Program Manager to track the direction of progress and ensure that the product development efforts contribute towards the Program backlog.
• Continuously monitored the sprint burn-down chart to track the progress of the team and provided the status reports to the PMO.
• Facilitated the removal of any dependencies and blockers to ensure a successful delivery of the sprint.
• Involved in various process improvement techniques by adhering to strict scrum playbook.
• Provided inputs on the project estimation keeping in consideration various Enterprise environmental factors, Risk Factors and the project scope statement.
• Managed project budgets, risk analysis and mitigation, issue management, root cause analysis,project schedule development and tracking using MS Project.
• Handled multiple projects in a fast-paced environment wif strong attention to detail.
• Arranged and facilitated discussions wif cross functional groups to investigate, discuss and agree new processes/new requirements
• Ensured that the Backlog is created, properly managed and prioritized.
• Prioritized, conditioned and estimated stories for next sprints in the sprint planning meetings representing the business priorities.
• Worked as a bridge between java web services development team (Platform Team) and Service Delivery Platform (SDP) application teams.
• Led the cross-disciplined technical team to ensure that the software solutions met WSI’s business ambitions.
• Conducted Impact analysis of each change, across various business areas.
• Wrote user stories, acceptance criteria and document assumptions to ensure delivered features are fit for purpose.
• Facilitated and conducted technical/non-technical presentations to the management and training workshops for the clients
• Participated in the elaboration and review of the High Level Design Specifications and architectural discussions/decisions.
• Created the project charter & vision document during the inception phase of the project.
• Developed a work plan detailing the tasks and effort required to achieve the scope of the project
• Conducted meetings wif technical team and upper management and acted as a liaison.
• Actively participated in the discussions to define a common response XSD for the REST based web services.
• Applied project management noledge and expertise to gauge system performance and assess risk
• Skillfully handled change management to maintain a consistent and flexible architecture
• Worked wif engineering to improve product features and user experience based on customer feedback.
• Worked wif QA team to create and execute Unit, System and User Acceptance Plan and test case scenarios.
• Worked wif Microsoft Project, Microsoft Visio, Microsoft Power Point, Microsoft Word, Excel and outlook.

Confidential, El Segundo, CA

Sr. Business Systems Analyst/ Project Manager

Responsibilities:

• Created the project charter & vision document during the inception phase of the project
• Developed a work plan detailing the tasks and effort required to achieve the scope of the project
• Conducted meetings wif technical team and upper management and acted as a liaison
• Applied project management noledge and expertise to gauge system performance and assess risk
• Created the Functional Specification Document for the web based Enterprise Document Management System.
• Created and maintained the Interface Control Document (ICD) for the Confidential API’s.
• Worked for eliciting, analyzing, gathering and validating business requirements and translating business requirements into use cases and/or functional & system specifications
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them
• Actively participated in the discussions to define a common response XSD for the REST based web services.
• Scrupulously followed Agile methodology throughout the project and conducted Scrum meeting wif the team members on day to day basis for the update on project status
• Mapped the data coming from the TMS (tribune media service) to data stored in the Confidential listing service and tan to Confidential API’s, also gathered all the data transformation happening in the different layers and the business rules.
• Created a master data mapping spreadsheet, which was used to create a data dictionary for the guide services.
• Created various technical diagrams like Data Object Models, process flow diagrams, use case diagrams etc
• Created the MPRs (Monthly Project Reports) and presented it to the higher management. Explained the issues and accomplished tasks in the timeframe.
• Analyzed requirement updates and mapped them wif the respective manual Test Cases using HP Quality Center.
• Maintained and executed Test Plan and test strategies based on high level business and technical documents.
• Worked as an interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Applied project management noledge and expertise to gauge system performance and assess risk
• Facilitated and conducted technical/non-technical presentations to the management and training workshops for the clients.
• Skillfully handled change management to maintain a consistent and flexible architecture
• Worked wif client inquiries and emerging issues, including regulations, industry practices, and new technologies.
• Provided inputs on the project estimation keeping in consideration various Enterprise environmental factors, Risk Factors and the project scope statement.
• Analyzed, documented and enhanced the business processes followed by many departments throughout the SDLC using MS Visio and MS Word.
• Conducted a budget planning (LOE - level of effort) for the team for entire project.

Confidential, ATLANTA, GA

SR. BUSINESS SYSTEMS ANALYST

Responsibilities:

• Facilitated and conducted (JAD) Joint Application Design Sessions to determine Data, Security and Logging requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them. Also created/maintained the requirement documents
• At the time of writing requirements clearly identified the dependencies, constraints and assumptions, acnoledged and documented them in details
• Created Functional Requirement Document(FRDs)
• Created Non-Functional Requirements Specification documents to capture NFRs, Documented the Implicit requirements and used these documentations as a tool to control the scope which resulted in lesser defects and on time release of the software.
• Created the Enterprise Use Cases for the SOA web services based on the enterprise functionality for all the ongoing SOA projects
• Prepared Detail System Design Documents and participated in the elaboration of Detailed Requirements Specifications
• Elaborated Software Requirements Specifications and Software Design Specifications for new, enhanced and retired applications
• Gathered and Analyzed application security services and Web Services Security - Operation-Level Security
• Provided technical leadership and coordination for SOA team members and interacting teams
• Completed on-time and under budget development of 140 Use Cases in Excel for several dozens of complex Business Requirements to create CMS application as a web-based tool
• Maintained the Document version control, Requirement Traceability Matrix, pre-Go-live Cutover plans
• Lead and mentor technical leads in adopting architectural processes and initiative
• Worked as a bridge between java web services development team and Service Delivery Platform (SDP) application team
• Updated onsite and offshore managers for the project status on regular basis and bring in notice for the anticipated risk before time
• Created Technical Design Document for the developers and testers
• Worked wif Architect security using Data power and followed secure coding guideline while implementation
• Participated in the elaboration and review of the High Level Design Specifications and architectural discussions/decisions
• Developed a work plan detailing the tasks and effort required to achieve the scope of the project
• Conducted meetings wif technical team and upper management and acted as a liaison
• Applied project management noledge and expertise to gauge system performance and assess risk
• Facilitated and conducted technical/non-technical presentations to the management and training workshops for the clients.
• Skillfully handled change management to maintain a consistent and flexible architecture
• Worked wif client inquiries and emerging issues, including regulations, industry practices, and new technologies.
• Provided inputs on the project estimation keeping in consideration various Enterprise environmental factors, Risk Factors and the project scope statement.
• Responsible for manual function testing, Load Testing, extensively used the QA tools like Quality Center and HP load runner.
• Responsible for defect tracking per severity level using Quality Center.
• Responsible for creating test cases from Use Cases
• Worked in hands wif QA team to perform defect tracking and maintain trailing history of bugs using Quality Center.
• Worked wif QA team to test and validate test case scenarios.

Confidential, BOSTON, MA

SR. BUSINESS ANALYST

Responsibilities:

• Worked for gathering, analyzing and verifying business requirements and analyzed business & technical processes.
• Created AS-IS process document by reviewing the documentation of an existing system and used them as a starting point for documenting current requirements.
• Created Business Requirement Document(BRD) and Functional Requirement Documents(FRD)
• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes & deployment.
• Facilitated stake holders strategic planning of budget forecasting and proposed enhancements to the project through analysis, decision process facilitation, report preparation and tracked defects.
• Facilitated stake holders strategic planning of budget forecasting, proposed enhancements and changes to the web site and other marketing programs through analysis, decision process facilitation, report preparation, developed cost-benefit analysis and tracked defects.
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them
• Helped in Creating Core Business Model for the E-commerce solution.
• Worked on a high performance, reliable, and secure integrated technology infrastructure and managed multiple hosted applications by Application Service Providers for the better web site functionality
• Created Wireframes and halped in Architecture Design Solution
• Worked wif business and system modeling tools such as Data Flow Diagrams (DFD), Process Models, Entity Relationship (ER) Diagrams, and Use Cases
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Illustrated the progress and flow of the project to management methodologies using UML and data modeling techniques
• Solved business and technology problems independently and created innovative business solution
• Tracked and maintained Stakeholder requested enhancements and changes using Traceability Matrix
• Worked in hands wif QA team to perform defect tracking and maintain trailing history of bugs using Clear Quest.
• Performed User Acceptance Testing (UAT) of the final product wif the business users
• Provided stakeholders wif project status and outlook for success, and recommended project improvements
• Worked wif Microsoft Project, Microsoft Visio, Microsoft Power Point, Microsoft Word, Excel and outlook

Confidential, BENTONVILLE, AR

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Worked for eliciting, analyzing, gathering and validating business requirements and translating business requirements into use cases and/or functional & system specifications
• Scrupulously followed Agile methodology throughout the project and conducted Scrum meeting wif the team members on day to day basis for the update on project status
• Worked on a high performance, reliable, and secure integrated technology infrastructure and managed multiple hosted applications by Application Service Providers for the better web site functionality
• Some of the main features were scanning of designs for merchandising department, label printing for sales promotion and barcode printing for tags
• Created various technical diagrams like process flow diagrams, use case diagrams etc
• Documented and analyzed business processes and application requirements
• Responsible for gathering and designing requirements for Web and client-server application development and gift card fulfillment
• Worked wif Information Architect to define Information Architecture for laying the backbone of a web site
• Developed high level and low level use cases for walmart.com and samsclub.com
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them
• Created Business Requirement Documents and Functional Specification Documents
• Conducted technical/non-technical presentations to the management and training workshops for the clients
• Interacted wif External Technical Contacts and Customer Service Representatives for gathering requirements
• Worked wif QA team to create and execute Unit, System and User Acceptance Plan and test case scenarios
• Conducted technical/ non- technical presentations to the management and training workshops for the clients
• Tracked and maintained Stakeholder requested enhancements and changes using Traceability Matrix
• Did User Acceptance Testing (UAT) of the final product
• Worked wif Microsoft Project, Microsoft Visio, Microsoft Power Point, Microsoft Word, Excel and outlook