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Manager Of Application Services Resume

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Harrisburg, PA

SUMMARY:

Results - oriented Innovator with 20 years of experience directing high-visibility systems and strategic business solutions. Translates business vision into clear goals and measurable outcomes. Analytic with strong business acumen.

AREAS OF EXPERTISE:

  • Program-Project Management
  • Application Development
  • Systems Integration
  • Agile-Scrum-Kanban Methodologies
  • Strategic Planning
  • Process Improvement
  • Risk Management
  • Vendor Management
  • Business Analysis/BABOK
  • Cost Management
  • Stakeholder Engagement
  • Proposal Development

TECHNICAL SKILLS:

Technology: MS Project, Clarity, Deltek Costpoint, SDLC, CMMI, ITIL, SOA, Agile, RAD, RUP, Scrum, Kanban, ASP, .NET, SAP, REST, API, HTML, Java, JavaScript, JSON, VSTS, TFS, MTM, SharePoint, SQL Server, Oracle, Jira, SaaS

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

Manager of Application Services

Responsibilities:

  • Lead and supervise a team of analysts and developers supporting enterprise solutions for County government.
  • Responsible for assigning resources to projects, oversight of requirements gathering, test planning, UAT, developer support, business analysis, stakeholder collaboration, risk management, and change management.
  • Lead solution implementations for ERP, Infrastructure, Application Development, and System Integration.

Confidential, Mechanicsburg, PA

Project Manager

Responsibilities:

  • Lead customer-focused enterprise solutions for Confidential coordinating cross-functional teams to build responsive trusted relationships with both internal and external stakeholders to successfully deliver on scope, provide transparent communication, manage risk, and demonstrate measurable value.
  • Lead solution implementations for ERP, Infrastructure, Application Development, and System Integration.
  • Managed multiple Medicaid programs for Commonwealth of PA Department of Human Services (DHS) such as statewide rollout of Community HealthChoices (CHC) program. Collaborated with state, CMS, and external partners.
  • Coordinated state and partner SMEs to deliver healthcare performance measure analytics dashboard
  • Negotiated use of Smartsheet project management for collaboration with stakeholders and partners.

Confidential, Mechanicsburg, PA

Project Manager

Responsibilities:

  • Managed conversion of State of PA retail website to a Microsoft Azure SaaS Cloud platform.
  • Coordinated cross-functional Agile State and vendor team.
  • Oversaw scope, contract compliance by vendor, risk, QA, IV&V, and UAT.
  • Rescued $13M migration Fishing & Boating and Hunting retail sales site to an Azure SaaS Cloud platform.
  • Negotiated course correction between C-suite executives, stakeholders, Microsoft, and solution vendor.
  • Coached Commonwealth on Scrum and Agile collaboration with external SaaS vendor.

Confidential, Harrisburg, PA

Senior Project Manager

Responsibilities:

  • Managed delivery of multiple simultaneous initiatives supporting strategic enterprise goals.
  • Communicated value proposition and clear goals. Led cross-functional collaboration between Product Owner, team, and partners.
  • Oversaw Backlog, Stories, ROI, Scrum, Sprint Review and Retrospective.
  • Leveraged Agile and Lean to optimize capabilities.
  • Lead implementation of ACA solutions involving EDI transactions for enrollment, claims, payment, & status
  • Increased use of dental provider portal website 42% by delivering a $1.6M Agile-based redesign.
  • Coordinated negotiation and implementation of a $19M dental provider network partner lease agreement.

Confidential, Harrisburg, PA

Enterprise Integration Domain Lead

Responsibilities:

  • Provided technical architect expertise assisting State of Arkansas Department of Human Services (DHS) develop strategy for Eligibility and Enrollment and ACA compliance for CHIP and Medicaid.
  • Responsibilities included solution Roadmap, Scrum, KanBan, Story Boarding, Product Backlog, Burndown, and advising executives on solution options.
  • Advised Arkansas DHS on $100M buy or build, subsequent RFP, and vendors solution selection process.

Confidential, Chambersburg, PA

Senior Financial Analyst

Responsibilities:

  • Supported Chief Financial Officer as finance liaison between Sales, Contracts, Operations, and external partners.
  • Managed lines of credit, Accounts Payable, Profit and Loss, and assisted with annual audit process.
  • Introduced risk-based pricing plan achieving max profit of 15% and improved cost approach on all proposals.
  • Assisted with internal implementation of Deltek HR and Project Portfolio Management modules.

Director of Business Development

Confidential

Responsibilities:

  • Directed national sales and marketing strategy of application development, network management, VoIP, and cyber security solutions to Federal and DoD customers.
  • Coordinated complete sales process from capture through contract award. Negotiated contracts and partner relationships.
  • Supervised sales, contracting, and proposal staff.
  • Increased profit to 10% in first year of leading national sales initiatives - a company first.

Confidential, Harrisburg, PA

Project Manager

Responsibilities:

  • Improved European market websites for Armstrong World Industries while managing US and offshore teams.

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