SUMMARY

• I have 10+ years of experience in Information Technology Infrastructure Services industry and have worked with multiple clients with very good experience in project management with end to end technical solutions and people management, listed out my functional and area of expertise belowDomains: Financial, Banking, Insurance, Retail, Trading and Telecom
• Data Base Tools - Oracle, SQL, Sybase, DB2 databases and its monitoring using Foglight tool.
• Software Testing - Windows/UNIX/AIX/Linux/Solaris environments and PERL/Shell scripting.
• Monitoring migrations and conversions, requirement gathering and initial project startup.
• Seamless and uninterrupted production support 24*7*365.
• Experience in working with multiple teams to select appropriate design solutions to ensure the compatibility of system components.
• Collaborates and communicates with other project teams and support groups to coordinate cross-project initiatives and activities.
• Build partnerships and collaborate across teams to achieve sustainable results.
• Design and develop solutions to complex applications problems.
• Perform systems management and integration functions.
• Verify stability, interoperability, portability, security and scalability of system architecture.
• Facilitate implementation/release of projects and initiative which includes verification/review of document design specifications, installation instructions, and other system-related information.
• Successfully migrated the enterprise monitoring from Countrywide Financial Corporation - Bank of America and Merrill Lynch - Bank of America, according to Bank of America standards.
• Monitoring deployments using multiple Enterprise Monitoring tools.
• Event integration and event correlation with IBM Tivoli Netcool/Omnibus and Tivoli Netcool/Impact.
• Streamlining the events through IBM Tivoli Netcool/Impact and alert management, business service management, and incident and problem management processes, improving time to resolution.
• Experience in requirement gathering and working in multiple client locations in USA, Mexico and Ireland.
• Global Equity Linked Trading Products, Service Quality Manager & Performance Manager for wireless.

TECHNICAL SKILLS

Operating Systems: MS Windows, UNIX, Linux, Solaris and AIX

RDBMS: Oracle, SQL, Sybase and DB2

Scripting Languages: PERL and UNIX/Shell

Change Management Tool: SCCD, Peregrine, NEXUS, TSRM and RequestIT

Incident Management: SCCD, BMC Remedy and Maximo

Document Repository: Microsoft SharePoint, CMDB

Tools/Technologies: IBM Netcool Operations Insight (NOI)

PROFESSIONAL EXPERIENCE

Confidential

Technical Architect

Responsibilities

• Requirement gathering, analysis, project plan, high level design and solution deployment.
• Maintenance and support to Production, Contingency and Non-Production environment.
• Verify and ensure availability, stability, interoperability, portability, security and scalability of Enterprise Monitoring infrastructure.
• Streamlining the monitoring events, alert management, incident & problem management, processes improvements and improve the time to resolution.
• Monitoring for Physical Servers, VMs, Data Bases, Applications, Network, Devices, and infrastructures to ensure its availability and quality.
• Daily health check, endpoint/agent management, user assistance, and reports.
• Co-ordination with Vendors for PMRs/Cases.
• Adhere to MasterCard’s standards and procedures for new monitoring approvals and sign off process.
• Implement the service requests and manage the incidents through incident management tool.
• Strictly adhere to SLAs and timelines.
• Prepare the monitoring requirements, process, procedure and user manual documents.
• Test the new monitoring solution in Pre-PROD environments and deploy the monitoring solutions to Production after the standard approval process.
• Monitoring issues tracking and troubleshoot with Incident Management tool.
• Analyze and identify the root cause of every business-impacting incident to avoid in future.
• Adhere to monitoring solutions with MasterCard standards, follow production rollout process.
• Synchronize with multiple teams to build new monitoring deployments.
• Design and develop monitoring solutions to complex applications problems.
• Collaborate and communicate with other project teams and support groups to coordinate cross-project initiatives to improve the quality.
• Perform systems management and integration functions.
• Build and customize the agents using Agent Builder for custom monitoring requirements.
• Automate the manual process through automation as applicable.
• Facilitate implementation/release of projects and take initiative which includes verification/review of document design specifications, installation instructions, and maintenance & support procedure related information.

Tools usedIBM Tivoli Monitoring, Netcool Omnibus, Netcool Impact, Tivoli Workload Scheduler, IBM Tivoli Network Manager, Tivoli Integrated Portal, ITCAM, eResolve, CA Wily Introscope, xMatters, Smart Cloud Control Desk, Tivoli Application Dependency Discovery Manager, Jazz for Service Management, Tivoli Directory Integrator

Confidential, NY

Netcool Implementation Specialist

Responsibilities

• Requirement gathering, analysis, project plan, high level design and solution deployment.
• Design, Build and Implement IBM Tivoli Netcool Omnibus, IBM Tivoli Netcool Impact, IBM Tivoli Network Manager, IBM Tivoli Netcool Configuration Manager, Tivoli Data Warehouse, Tivoli Integrated Portal, Tivoli Common Reporting tools.
• Integrate Netcool Omnibus with SCOM 2007 and 2012, Oracle Enterprise Manager.
• Verify and ensure availability, stability, interoperability, portability, security and scalability of Enterprise Event Management infrastructure.
• Streamlining the monitoring events, alert management, incident & problem management, processes improvements and improve the time to resolution.
• Co-ordination with Vendors for PMRs/Cases.
• Adhere to Confidential standards and procedures for new monitoring approvals and sign off process.
• Implement the service requests and manage the incidents through incident management tool.
• Analyze and identify the root cause of every business-impacting incident to avoid in future.
• Synchronize with multiple teams to integrate the event with Netcool Omnibus.
• Collaborate and communicate with other project teams and support groups to coordinate cross-project initiatives to improve the quality.
• Perform systems management and integration functions.
• Automate the manual process through automation as applicable.
• Facilitate implementation/release of projects and take initiative which includes verification/review of document design specifications, installation instructions, and maintenance & support procedure related information.

Tools usedIBM Tivoli Netcool Omnibus, IBM Tivoli Netcool Impact, IBM Tivoli Network Manager, IBM Tivoli Netcool Configuration Manager, Tivoli Data Warehouse, Tivoli Integrated Portal, Tivoli Common Reporting tools.

Confidential

Technical Architect

Responsibilities

• Requirement gathering, analysis, project plan, high level design and solution deployment.
• Create the business dashboards for Service Delivery Point Health, MasterCard Health, Account Health, Key Accounts Health, Application Health and to track the changes in progress using JazzSM.
• Data integrations using Tivoli Directory Integrator, IMPACT Policies, Smart Cloud Control Desk, IBM Tivoli Monitoring, Omnibus, IBM Tivoli Network Manager, Oracle Database, flat files and third party tool Resolve Systems.
• Integrate the real time events from Omnibus object server.
• Integrate the device mapping from IBM Tivoli Network Manager.
• Integrate transactions graph and authorization graph from third party tool Resolve Systems.
• Enhance/resolve the existing dashboards issues and features.
• Co-ordination with IBM for PMRs, Follow the standard approvals and sign off process.
• Create and test in stage environments and deploy the dashboard solutions to Production.
• Prepare the Operations Handbook and Deployment summary manual documents.

Tools usedJazzSM, TDI, IMPACT, ITM, Omnibus, SCCD, Oracle DB and Resolve systems

Confidential

Technical Architect

Responsibilities

• Requirement gathering, analysis, project plan, capacity plan, high level design, solution deployment.
• Monitoring for Physical Servers, VMs, Data Bases, Applications, Network, Devices, and infrastructures using IBM Tivoli Monitoring, Netcool/OMNIbus, TWS, BMC Remedy, PERL Scripting, JazzSM to ensure its availability, visibility and quality.
• Daily health check, endpoint/agent/device management, user assistance, webSphere services, reports.
• Event correlation with IBM Tivoli Netcool/Webtop into Tivoli Netcool/Omnibus.
• Streamlining the events through IBM Tivoli Netcool/Impact and alert management, business service management, and incident and problem management processes, improving time to resolution.
• Build and customize the agents using Agent Builder for critical monitoring requirements.
• Co-ordination with Vendors for PMRs/Cases, Follow the standard approvals and sign off process.
• Implement the service requests and manage the incidents through Remedy.
• Automate the manual process through PERL scripting.
• Prepare the monitoring requirements, process, procedure and user manual documents.
• Test in DEV/Test environments and deploy the monitoring solutions to Production.
• Maintenance and support to production, contingency and non-production servers.

Tools usedIBM Tivoli Monitoring, Omnibus, BMC Remedy, TWS, JazzSM and PERL

Confidential

Technical Lead Analyst

Responsibilities

• Requirement gathering, analysis, project plan, capacity plan, high level design and tools rationalization.
• SNMP traps monitoring for Servers, Data Bases, Applications, Network, Devices, POS and infrastructures using Splunk, SCOM, HPSM, Service Now, TPM, CMDB, IBM Tivoli to ensure its availability and quality.
• Daily health check, endpoint/agent/device management, user assistance, webSphere services, reports.
• Event correlation with IBM Tivoli Netcool/Webtop into Tivoli Netcool/Omnibus.
• Streamlining the events through IBM Tivoli Netcool/Impact and alert management, business service management, and incident and problem management processes, improving time to resolution.
• Build and customize the agents using Agent Builder for critical monitoring requirements.
• Co-ordination with Vendors for PMRs/Cases, Follow the standard approvals and sign off process.
• Implement the service requests in Service Now, Manage the incidents through Service Manager.
• Automate the manual process through PERL scripting.
• Prepare the monitoring requirements, process and procedure documents.
• Test in DEV/Test environments and deploy the monitoring solutions to Production.
• Maintenance and support to production, contingency and non-production servers.

Tools usedSplunk, SCOM, HPSM, Service Now, CMDB, IBM Tivoli, TPM, and PERL

Confidential

Technical Analyst

Responsibilities

• Requirement gathering, analysis, project plan, capacity plan, high level design and tools rationalization.
• Monitoring Servers, Data Bases, Applications, Network and infrastructures using IBM Tivoli, ITCAM, TSM, TIM, TAM, TWS, TSRM, Quest Foglight, TPM and EMC SMARTS to ensure its availability and quality.
• Daily health check, endpoint/agent/device management, user assistance, webSphere services, reports.
• Event correlation with IBM Tivoli Netcool/Webtop into Tivoli Netcool/Omnibus.
• Streamlining the events through IBM Tivoli Netcool/Impact and alert management, business service management, and incident and problem management processes, improving time to resolution.
• Build and customize the agents using Agent Builder for critical monitoring requirements.
• Co-ordination with Vendors for PMRs/Cases, Follow the standard approvals and sign off process.
• Implement the service requests in RequestIT, Manage the incidents through BMC Remedy.
• Automate the manual process through PERL scripting.
• Prepare the monitoring requirements, process and procedure documents.
• Test in DEV/Test environments and deploy the monitoring solutions to Production.
• Maintenance and support to production, contingency and non-production servers.

Tools used ITM, ITCAM, TEPS, TPM, Foglight, SMARTS, RequestIT, Remedy, PERL, WebSphere

Confidential

Responsibilities

• Configuration - FMS, FglAM, Agents and Devices - Tivoli Monitoring, ITCAM, Foglight and SMARTS
• Request For Change - Change process, CAB meeting, Operational Assurance etc.
• Tivoli/Foglight/SMARTS server tests and upgrades to latest version.
• Maintenance and support to Production 24*7, Contingency 24*7 and Non-Production environment 8*5.
• Monitoring issues tracking and troubleshoot with Incident Management - Maximo.
• Find the root cause of every business-impacting incident to avoid in future.
• Extended database monitoring such as Oracle, SQL, DB2 and Sybase.
• Tools integration for event management.
• Configure to send out email notifications to the administrators and application users.
• Adhere to monitoring solutions with bank standards, follow production rollout process.
• Synchronized with multiple teams to build new projects like Sears Tower, CA/NW, E2E 558 POC, Ecomm projects etc.
• Co-ordination with TPM, DTL, TTL, SA, ITM team, Foglight team, Sitescope team and CCO team to setup a new project.
• Tested and certified the new version of foglight V5.5.5, V5.5.8 and V5.6.2
• Maintenance and support over 100+ VMs and 50+ CHP Foglight servers.
• Initiatives and process improvements - PERL scripts.

Confidential

Responsibilities

• Requirement gathering from LOB, Review and Analysis.
• Testing and signoff approval process, Monitoring configuration and deployment.
• Maintenance and support 24*7*365, Create Monitoring Requirement Documents.
• Monitoring Issues tracking and troubleshoot with Incident Management - Maximo.
• Gather information from TPM/Design Team Leads and application owners.
• Build, configure and deploy ITM V5 or V6 Base Health and Welfare and Application monitoring.
• Review and complete of any Monitoring Requirement Documents created by the Monitoring Design Specialists in flight.
• Deployment of monitoring solution in Certification environment and perform TBSM UMID database entries and Discoveries required for TBSM resource creation.
• Coordinate and finalize Run book requirements and work with the Monitoring Support and Analysis team for approval.
• Adhere to monitoring solutions with bank standards, follow production rollout process.

Confidential

Technical Lead

Responsibilities

• Lead for QA, Requirement gathering from LOB, DEV team.
• Analysis and Review the requirement Documents
• Preparation of System, Functional, Regression and Soak test.
• Executing the above tests, Reporting defects, Preparing trace ability matrix.
• Attending CCB and CR review meeting.
• Preparation of daily and weekly Task Management Summary report.

Confidential

QA Lead

Responsibilities

• Project co-ordination and Lead activities.
• Installation and Configuration of Tivoli NetCool SQM Products.
• SQM Administration, Attending CCB and CR review meeting.
• Preparation & Execution of System, Functional, Regression and Soak test.
• Reporting defects using Rational - Clear quest tool, Preparing trace ability matrix.
• Preparation of daily and weekly Task Management Summary report.

Confidential

QA Specialist

Responsibilities

• Requirement gathering, Analysis and planning
• Installation and Configuration of Tivoli NetCool Performance Manager product.
• Configuration of SNMP and SNMP traps, Attending CCB and CR review meeting.
• Preparation & Execution of System, Functional, Regression and Soak test.
• Reporting defects using Change Synergy tool, Knowledge Transfer to new resources.