PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• PMI (Project Management Institute) certified Project Management Professional (PMP) with over 30 years of experience in Information Technology (IT).
• Over the last fifteen years successfully managed different types of IT projects from planning to implementation, while providing exceptional return on investment to sponsors.
• Able to achieve results to the satisfaction of business partners and other stakeholders.
• Passion for the Project Management profession. Experienced in managing large and medium sized software development, product implementation, process re - engineering, and workflow development, as well as IT infrastructure projects. Managed multiple projects simultaneously in a strong matrix organization using Global Delivery Model with project activities conducted on-site, off-site, and offshore.
• Willingness to take on big challenges and manage them successfully. Managed complex projects of various sizes. Some of the projects included large teams more than fifty people, spanning across on-site, off-site, and offshore and budgets in excess of $4 millions.
• Experienced in Information Technology and Insurance Domains. Some of the program areas include Enterprise Customer Relationship Management, Agency Business Systems, Auto Sales Enhancement, Life and Fire Rate Quote, Federated Data Warehouse (FDW), Data Conversion, Knowledge Management Systems (KMS), and Systems Technology.
• Open and respectful to customers, project resources, and management.
• Used different Project Management methodologies such as Waterfall, Iterative and Agile. Depending on the nature of the project and the environment used a combination of different methodologies to effectively and efficiently manage the project resources.

Certified Scrum Master

Confidential

Responsibilities:

• Proficient in using Project Management tools such as PlanView time reporter, MS Project, MS Visio, and Primavera.
• Used Lotus Notes system and MS SharePoint to store the Project documentation and Jira to track issues.
• Expert in SDLC (Software Development Life Cycle) to execute projects through requirements gathering, design, development, validation and implementation phases.
• Documented project scope to achieve the project objectives and to avoid scope creep.
• Created Work Breakdown Structure (WBS), identified the list of activities, their sequences, dependencies, durations, and resources required in order to determine the project timeline.
• Estimated the cost of completing projects and securing cost budgets that included the contingency to take care of unknowns.
• Used phase exits to ensure that the entrance and exit criteria are satisfied for quality assurance.
• Conducted walkthroughs, reviews, and defect management processes in order to control the quality of the deliverables.
• Managed and motivated team members to complete projects in a timely manner.
• Removed obstacles to ensure successful execution of projects.
• Provided feedback and performance assessment of team members to management for due recognition and rewards.
• Ability to lead diverse cross-functional teams with on-site, off-site and offshore resources.
• Proactively identified risks in order to minimize threats and maximize opportunities.
• Estimated probability and impacts of events to prepare appropriate risk mitigation plans.
• Took care of project dependencies, resolved issues and team conflicts, and managed any changes.
• Defined the Change Control process to manage scope changes.
• Effectively communicated project objectives, milestones, project status, and dashboard information to stakeholders on a regular basis to ensure the entire team was on the same page.
• Developed an integrated project plan to initiate, plan, execute, and control the project management tasks.
• Documented team achievements
• Ensured proper handover of project deliverables to the service area.

Confidential

SCRUM Master

Responsibilities:

• Managed on-site and offshore resources to successfully develop and implement a product cost management system. Whenever Caterpillar designs new machinery, the marketing department needs to know the cost of the end product so that the product is marketable. Typically, a new machine may have 80,000 or more parts in its bill of material. The design team uses information such as cost of the parts quoted by different vendors, quality of parts, historical pricing data from earlier machines, etc. in order to estimate the cost of manufacturing the new machine. They use different “What if?” scenarios to deliver the best possible design to meet the cost and quality requirements of the marketing team. The CMS application provides them with the ability to estimate the cost of manufacturing the new machine without making a prototype. CSM pulls the data from different databases to provide this information. Based on the estimates, the management can decide whether to go ahead with the design or shelve the project.

Tools Used: MS Project- to maintain the project schedule

Confidential, Bloomington, IL

Responsibilities:

• Managed application development projects using different environments such as J2EE, .Net, Visual Basic, Web front-end, COBOL, PL/1 and MQ Series.
• Provided B2B solutions such as Auto Repair Center Facilities Management. This project allowed different Auto Repair Center Facilities to send their profiles and update the quotations for different types of repair work. This application was integrated with the legacy Claims Management System to provide the customer with the best estimates to repair the vehicles.
• Managed Internet and Intranet application development teams to deliver the web application using DB2 backend database.
• Updated Credit Card Services using services provided by TSYS. Earlier TSYS services used RTDS messages to communicate with the Credit Card System. The interface was updated to use XML messages instead of RTDS.
• Fire Sub-zone project allowed the Fire Rate Quote application to use the sub-zones to estimate the risks involved with different sub-zones and optimized the premiums that need to be charged. Developed the Domain Development components that would extract the Fire Sub-zone information based on the address, Zip code etc.
• Designed and developed the Test Center Information Management (TCIM) system using a .Net application development environment. A study was conducted to review the test center activities.
• Suggested re-engineering the existing processes and developed the use cases.
• Discussed the buying and development options, and proposed a web based development solution to manage test center resources.
• Gathered requirements, designed solutions, formed an offshore development teams, developed and tested the application offshore, and implemented solutions enterprise-wide.
• Integrated the TCIM application with AION Business Rules Engine to provide flexibility in managing the order processing workflows for different platforms.
• Implemented a number of Enterprise Customer Relationship Management, Data Warehouse, and Marketing projects. The purpose of “ECRM - Agency Identified Client Enhancements” project was to validate the additional fields and modify Client Register to accommodate the agency identified fields. Another goal was to update the user interface for Customer Information Management Suite (CIMS) to provide a way to capture the additional data appropriately. The objective of “ECRM - Marketing Indicator and ASE Fields on Client” was to add new fields to the client register and build services to access the fields from Auto Sales Enhancements efforts. It also updated the CIMS (Customer Information Management Suite) application and added the new fields to the FDW databases for marketing applications usage.
• The goal of “ABS - Company Policy and Account Records - Fire” project was to provide a detailed policy view of the Fire HOW policy information to the ABS (Agency Business Systems) users. The legal, claims, and underwriting areas would verify the appropriateness of sharing particular information with the intended audience, and this information was displayed in a logical, easy-to-read format through the intranet.
• Managed enterprise wide implementation of hardware and software for content scanning systems and firewalls.
• Implemented privacy related application enhancements (privacy related changes to client applications, treat test data like production, and protection of customer’s non-public personal information)
• For the auto actuarial department, implemented the Document Management and Workflow system. The purpose of this project was to develop processes and procedures in order to capture up to 30 years of hardcopy auto actuarial documents into an electronic Document Management repository to provide secured back-up copies and to enable accurate and timely retrieval of required documents.

Systems Used: FileNet Document Management and Workflow, Visual Basic, Oracle, MS Project, MS Visio

Confidential

Product Manager

Responsibilities:

• Designed and implemented paperless office management and a workflow system for Dubai Police headquarters. All daily paper correspondence was scanned and converted into electronic documents. The documents were automatically routed to different officials to take appropriate decisions quickly. The decision processing time was reduced to one third by allowing the officers to review the correspondence remotely and cutting down the need to physically carry the documents.
• Responsible for configuring Eastman Software Imaging and Workflow system, testing, implementing, and training the end users.

Systems Used: Eastman Software Imaging and Workflow Software, Visual Basic, Compaq Servers

Confidential

Responsibilities:

• Provided Operating Systems support, application performance monitoring, and capacity planning.
• Implemented Systems integration solutions. For example, integrated Point of Sale terminals with the Hotel Management system at Al-Bustan Palace hotel.
• Integrated Lab systems with the Hospital Management System at Royal Hospital.
• Integrated Wang VS Arabic Word Processing systems with Apple Macintosh Desktop Publishing Systems to publish Arabic Names History for his Majesty, Sultan Qaboos. Converted systems based on Wang Proprietary technology to UNIX open systems.
• Served as the Product Manager for imaging and workflow systems. As a consultant for systems migration projects, migrated applications and data from WANG’s proprietary VS systems to Unix (AIX, Solaris) and LAN based Open Systems.

Systems Used: IBM SNA, Unix, LAN-based Open Systems, WANG VS, IBM Mainframes, IBM XBASIC, RISC Series/6000, Oracle, Eastman Software Imaging and Workflow Software