SUMMARY

• Product / Program Management professional with 12+ years of experience in the healthcare industry.
• Strong experience in leading development of innovative product solutions to increase operational efficiency and desired patient health outcomes with excellent cross - functional team leadership, communication, financial, analytical, data management and marketing skills.
• MBA graduate with experience in consulting providers, payers and healthcare systems, managing clients’ relationships and assisting in business development activities.
• Developing strategy and consulting with clients (C-level executives) to improve operational performance.

PROFESSIONAL EXPERIENCE

Confidential, Mt. Laurel, NJ

Program Manager

Responsibilities:

• Executed multiple external clients’ (Blue Cross Plans and CO-OP), ($3.9M) projects from planning to launch following the PMLC phases.
• Partnered with clients’ ELTs to develop a strategy and communicated implementation milestone.
• Led teams of 20-30 cross-functional team members (external and internal stakeholders, project managers, developers, analysts and consultants). Resolved any discrepancies in program knowledge and solutions.
• Presented product demonstration, product training, and consulted with clients to provide long term product solutions and support.
• Assisted in preparing SOW, RFP, RFI, SLAs and pricing documents for prospective clients resulting in new client engagements and contract renewals ($4.7M revenue).
• Led teams of technical members as well as directors and senior managers to implement product improvements (new features, UI and predictive modeling) that support product strategies including development of marketing materials and user literature. Improved processes to manage products on an ongoing basis.
• Created ACA project templates for other project managers and managed project plans with detailed tasks and activities, key milestones, resource assignment, dependencies and dates using MS Project and communicated to internal and external senior leadership.
• Created and tracked RAID logs and coordinated QA activities, to ensure successful project launch.
• Provided clients with updates on product release, issues and enhancements.
• Recruited, trained, and managed six non-direct reports.

Confidential, Bowie, MD

Senior Product Manager - Product Innovations

Responsibilities:

• Focused on new product initiatives, collaborating with C-level executives and cross-functional team to manage the entire product lifecycle of new healthcare analytics solutions, from concept to market launch.
• Conceptualized, designed and launched Business Intelligence product based on industry, market and policy research. Developed pricing models and generated $16.8M in incremental annual revenue from multi-year product contracts with eleven clients.
• Responsible for managing the entire product life cycle (SDLC) utilizing Agile framework, which included concept generation, products scope / vision, roadmap planning, market research and launch, strategic pricing (cost-benefit templates and ROI analysis) and after-launch product evaluation.
• Created and managed project plans with detailed tasks, activities, key milestones, resource assignment, dependencies and dates using MS Project.
• Developed user stories and gathered requirements (PBIs and SBTs) and coordinated activities to provide analysis, and sponsored activities related to QA testing and deployment.
• Conducted brainstorming session and analyzed data; provided feedback on OLAP cubes, dashboards and reports presentation.
• Identified and pursued technology partners to execute a buy-vs-build strategy for desired functionality.
• Assisted in sales activities, presented product demonstration and prepared SOW, RFP, RFI and strategic pricing documents for prospective clients, resulting in new client engagements and contract renewals ($8.3M revenue).
• Led activities to develop marketing collaterals, either independently or in collaboration with marketing team, to launch new products into market. Created training materials and conducted trainings.
• Supported new clients’ implementations, coordinated activities, facilitated meetings and tracked RAID logs, initiated help desk support to ensure successful product launch.
• Spearheaded the development of enterprise-level single sign-on portal to improve operations and client relationships.
• Initiated product portfolio management to other product owners, presented annual product progress and managed P&L, roadmap, “Voice of Customer”, budgets and resource utilization.
• Executed the development and feasibility study of new healthcare solutions (HIEs, ACO) and presented business case to C-level executives.
• Developed financial models to evaluate decisions based on new product revenue potential.
• Scheduled and coordinated activities with PMOs and IT Production Team on monthly feature refresh and bi-weekly data refresh cycles.
• Recruited, trained, and managed four direct reports and other non-direct reports.

Confidential, Rochester, NY

Credentialed Epic Trainer / Implementations Consultant

Responsibilities:

• Project Consultant responsible for developing training schedule for various Epic training modules.
• Coordinated activities for trainers and ensured project goals were met on a timely basis.
• Managed and assisted in developing training materials with Epic consultants and trained doctors in using the Epic Inpatient module.
• Developed Business Case that defined research project development processes, through funding and regulatory approval for CTSI, URMC.
• Made recommendations to the University Lean Six Sigma Task Force on ways to increase productivity of the translational science pipeline by optimizing research project development processes, from creation of ideas through funding and regulatory approval.

Confidential, Tampa, FL

Senior Associate/Project Manager

Responsibilities:

• Project: Pharmaceutical Revenue Management process and integration with technology.
• Responsible for consulting with clients, gathered and documented business requirements from multiple sources for a new product and managing project planning activities, resulting in revenue of $12.1M.
• Interviewed SMEs, cross-functional team leads and external vendors to map process flow. Managed off-shore development and QA activities for pharmaceutical claims document processing solutions.
• Provided gap analysis and traceability matrix and generated report to client management on progress and development activities.
• Developed and managed BRDs and reviewed and authorized PRDs.

Confidential

Software Systems Engineer / Team Leader

Responsibilities:

• Delivered timely and accurate medical data, nationwide, in compliance with HIPAA requirements, in a Team Lead role. Developed payer-based applications to verify eligibility and to process claims.
• Delivered $350,000 in annual cost savings, reduced labor and eliminated processing errors by analyzing processes and consulting with key stakeholders to develop an automated claims process.
• Managed and collaborated with cross-functional teams to deliver $250M in revenue by developing and supporting software that retrieved and verified medical transactions from payers and providers.
• Managed a team of 10 engineers and collaborated with an off-shore team on a $150M project that transferred knowledge to an external vendor, ensuring a smooth transition in less than four months.
• Analyzed insurance claims and eligibility requests using ICD-9 codes and performed validation.
• Worked with PMOs on various projects and ensured all technical documentation from the teams was consolidated in SharePoint.
• Coordinated activities to test and QA various product releases.

Confidential, Nashville, TN

Computer Systems Analyst II (Health Systems Software Engineer II)

Responsibilities:

• Developed and implemented a wireless application that enabled attending anesthesiologists to monitor several patients simultaneously, integrating information from different healthcare equipment.
• Generated $4.5M in savings through process improvements that enhanced operating efficiency.
• Consulted with Anesthesiology Department to analyze user requirements, develop and supervise testing of a hand-held device for Operating Room use that was ultimately adopted by physicians.
• Trained and supported anesthesiologists on using the system.