SUMMARY

• Over 10 years of diversified IT experience specializing as a Release Manager/Project Manager/Agile Scrum Master. Have expertise in managing critical programs/projects for fortune clients like Confidential (6 years), GE (5 years), Confidential (2 years) and British Telecom (1 year)
• Expertise in project/program planning, estimation, delivery, reporting, issues and risk management, change and scope management, release management & successful in delivering programs/projects within budget, specified timeframes, while ensuring customer satisfaction.
• Experienced at Identifying project scope, coordinate with management and IT teams to identify goals, time frame, budget, staffing requirements, and allotment of resources. Effectively developed and articulated strategies and execution plans.
• Solid experience in coaching and motivating staff as well as establishing, building and maintaining productive relationships
• Proven expertise of working with reporting status to stakeholders’ (steering committee, leadership teams, clients) and working across 10+ cross - functional teams (Global Business Partners, Infrastructure team, Transition team, Enterprise Release Management Office -ERMO, Engineering, QA & Customer Support teams)
• Extensive Program & Project Management experience in effectively managing multiple projects of strategic programs across multiple geographies of United States, United Kingdom and India
• Good experience in managing projects using Development methodologies like Waterfall and Agile
• Able in understanding latest technologies (web & enterprise applications) quickly and proactively consult with client to identify opportunities of improvements in processes and solutions
• Ensured that relevant project checkpoints including specification sign offs are procured and monitored, feedback is provided, and actions are taken to keep projects on course and schedule.
• Prepared reports and dashboards on project progress highlighting problems, status, metrics, and risks, to stakeholders, and suggested and implemented appropriate corrective measures.
• Superior record of delivering simultaneous large scale mission critical projects on time and within budget
• Excellent analytical abilities, strong interpersonal skills with ability to work and communicate effectively with all levels of operations and senior management with strong attention to detail

TECHNICAL SKILLS

Project Management: Smartsheets, Rally, Jira, MS Project, Kintana PPM

Methodologies: Agile, Scrum, PMBOK, Waterfall, SDLC, Six Sigma (DMAIC/DMADV), RUP

Collaboration Tools: JIVE, WebEx, Wiki, WebEx Social, NetMeeting, MS SharePoint

Platforms: Cloud, PaaS, IaaS, SaaS, UNIX/Linux, J2EE, .NET

Languages: Python, PHP, JSP, SQL, PL/SQL, JAVA, JavaScript, .NET, XML, HTML, ASP

Databases: Oracle R12/11i/10g/9i, MS SQL Server 8.0, MS Access 95, DB2

Defects/Case Management: Rally, JIRA, BMC, HP Quality Center

Middleware: Oracle Application Server, MS IIS, MSMQ, IBM MQ, Web Services, SOAERP: Oracle ERP (OM, AR, AP)

Development Software: iRise, Visio, Erwin, Developer 2000, JDE

Version Control: PVCS, CVN

IT Applications/domains:

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Release Manager

Responsibilities:

• Delivered ~180+ projects across 8 enterprise wide IT releases in 4 years with 0 P1/P2 (show-stopper) release related issues, achieving smooth rollout of new functionality while adhering to release governance procedures
• Single Point of contact for various cross-functional teams - Global Business Partners (GBP), Application Teams, Infrastructure team, Transition team, Release Quality team, ERMO, Engg & QA teams
• Managing the project schedules, scope and effort of teams under a matrix-structure and compliance to Cisco standards on deliverable quality
• Managing and monitoring Release project plans within Test Cycles and co-ordination with various team to keep it on schedule
• Managing communications on environments details, their availability, drive validation for preventive/proactive support and support during test transitions
• Preparation and presentation of Release Performance Strategy for each release (Quarterly, Monthly, Ad-hoc) to stakeholders - Business partners and Project teams
• Define metrics for release program management and track them towards periodic communications.
• Periodic Release Status updates & issue escalation for support to stakeholders at various management forums - Steering Committee, ERMO, Infra-support team
• Providing Sign-off for Readiness Reviews and Go-live to GBPs and manage normalization support after Go-Live

Environment & Tools: Oracle R12/11i/10g Applications, MS Project, Excel, Power point, HP Quality Center, Kintana, BMC Remedy, Cisco Enterprise Document Management System (Documentum), OPNET, ITCAM, JVM, SQL, NGRM2.0, PREP, Wiki, Webex Social, TransIT, SVN

Confidential

Lead Agile Scrum Master

Responsibilities:

• Delivered ~21 sprints in 18 months with almost no bugs in production and supported until normalization
• Improved application ease of use (adoption, compliance) and performance (~15 enhancements and bug fixes per sprint) enabling successful recognition of orders worth ~$8-9M across ~40 customers/partners/distributors
• Improved productivity/efficiency of the team and reduced total turn-around time (user request to delivery) by more than 50% (from 6-8 months to 3-6 weeks)
• Increased user experience and customer satisfaction by 2X (from 2.4 to 4.8)

Environment & Tools: Oracle R12, JIRA, Rally, Excel, Power point, Document Central, JIVE, Wiki, Webex Social, Smartsheets

IT Project Manager

Confidential, Raleigh/Durham, NC

Responsibilities

• Through capability and credibility presentations and Prototype demonstration championed Proposal preparation and pre-sales effort in winning the project
• Managed 1 Major and 2 Engineering Releases within the budget, on time and excellent quality under aggressive timelines.
• Successfully managed scope creeps by negotiating with various stakeholders through change requests classifications, adherence to requirement documents
• To a reasonable extent planned for various risks - like Environments, Vacations, Planned Downtime of Dev, QA and Staging Layers and handled them effectively during the course of project, with appropriate mitigation plans
• Conducted and Steered periodic project status calls and reported any issues/escalations/early warnings, as appropriate to the stake holders and management and produced bi-weekly dashboard report to Client Steering Committee
• Project planning, managing scope and project tracking across functional teams. Prioritizing tasks for project team. Developed release schedule for various modules that were part of the enterprise release schedule.
• Successfully managed sign offs, compliance, statements of work, project schedules, release processes and procedures through Release and Build Process Management.
• Created and tracked RACI Matrix during the initial stage of the project and set the expectations on either side - Client and Company
• Managed and Mentored the 21-member Development and QA teams, to ensure Functional Specifications, Design Documents, Test Strategy, Test Plan and Test Cases completed as per process and on time.
• Technically lead the team during critical phases like Requirement Analysis, Architecture Design, Test Strategy
• Prepared and managed budget (forecast vs. actual.) including Resource Capacity Planning.
• Ensured various releases are deployed into production by working with client Infrastructure team
• Conducted the periodic GATES review for each phase - Project Planning Review (PPR), Solution Requirements Review (SRR), Preliminary Design Review (PDR), Test Readiness Review (TRR), Implementation Readiness Review (IRR) and Post Implementation Review (PIR).
• Documented the lessons learned, metrics based on the post project assessment, during the end of each release and ensured the lessons are tracked as requirements in subsequent releases

Environment: MS Project 2007, Project Server, PowerPoint, Visio, .NET, SDLC, Agile/SCRUM, SharePoint, Java/J2EE, XML, XSLT, Oracle 10, JavaScript, HTML

IT Project Manager

Confidential

Responsibilities

• Responsible for managing the quality and schedule of the work deliverables from a team of 43, this included leads, programmers and business analysts.
• Ensured Project Management Processes are followed, while tracking deliverables and provided feedback to Senior Management / Stakeholders with action items.
• Led the process of engaging team for proper knowledge transition from Onsite to Offshore during Design review and Development Handoff.
• Allocated Work to leads and managed their activities and schedule using MS Project
• Coordinated with Infrastructure team to secure Environments for Dev and Staging
• Ensured and Tracked the back-up plans for key roles and resources
• Ensured that project plans (Internal and External) are adhered to, any slippages notified and alerts called out
• Ensured that environments (Dev and Test) are ready, as per schedule with projected plans for increase/decrease in capacities
• Ensured project team follows the Coding Standards, uses Configuration Management Tools and creates a SOP manual
• Ensuring Test Runs, Dry-Production Run and Fall back mechanisms in the event of code-failure, so as to not affect other systems
• Reporting Development status during Scrum calls and publishing report on the same
• Engaging the customer to decide upon proposed Deliverables, Schedule, Test Strategy IVV&T and Performance and agreeing upon Test Schedule
• Oversaw, co-ordination of the discussions/negotiation to gain Testing support from various partners in the engagement like BT (Source Systems), Competition TCS, Infosys, BT Vendors HP + 2 Local vendors, Environment Managers
• Negotiated with IT department to secure slots dates, timings etc of the shared test infrastructure for QA needs

Project Manager

Confidential

Responsibilities:

• PeopleSoft HRMS 8.8 Sys. Admin and DBA for Offshore-Off hour support (4 Offshore)
• IT Supply Chain - Localization Initiative Projects using WebSphere 5.0, Oracle 9i, Java/J2EE (4 Onsite and 5 Offshore)
• Design, Development and Support of Web Content Management System for Gap (Intranet/Internet) using Documentum WebPublisher 5.2.5, Documentum Content Server 5.2.5 (2 Onsite and 6 Offshore)
• While handling regular project management activities, went above and beyond to drive certain initiatives including identification of Core v/s Context activities for Gap Inc in the above projects
• Provided consultancy services in Pre-RFP, RFP and Post-RFP phases and ensured entry-exit criteria at each of the phases are met
• Helped the account manager win more projects by participating in Pre-sales activity, RFPs and presentations for business development
• Key facilitator in the vendor selection process by defining the selection criteria
• Oversaw successful transition of projects to offshore and managed communications per defined Governance model
• Instrumental in defining best practices in offshore project delivery process to efficiently deliver projects with high quality and under budget by applying the relevant six sigma principles.
• Provided consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management and resolution, communication with business lines and technology management teams (senior level and Directors).
• Ensured support and development projects are delivered as per the signed up SLA's and productivity commitments.
• Ensured the projects are in compliance with PMM of Gap Inc.

Project Manager

Confidential

Responsibilities:

• Developed project plan (detailed WBS), communication plan, risk assessment documentation, project timelines. Created high level presentations for client giving bird’s eye view of the project plan.
• Worked with various groups across the enterprise to finalize requirements and progressing the software design through to implementation.
• Scheduled, conducted and participated in project meetings. Provided project status updates to senior management. Provided scope management to ensure changes follow the change control process and propose workable solutions to project problems.
• Ensured project team follows the Six Sigma methodology and meets deliverables.
• Closely coordinated with technology teams to ensure accuracy and timely delivery of technology solutions.
• Overall responsibility for the project execution as per the Corporate Quality Management System (QMS ++)
• Preparation of estimates and project plans and getting approval from client
• Prepared, Reported and Tracked the project status
• Prepared various artifacts as per GE’s Six Sigma DMAIC methodology
• Participated is toll-gate reviews as per GE’s Six Sigma Methodology
• Identified Critical to Quality (CTQ), Pareto Charts, QFD

Technologies: Windows 2000 Advanced Server with IIS, UNIX 11.0, eProcess 4.2.2 APIs Toolkit, Visual Basic 6.0, Oracle 8.1.7., IIS Server 5.0, Panagon Web Services Server, HTML and ASP, Content Server 5.2

Technical Lead

Confidential

Technologies: Java Servlet 2.1, JSP 1.0, HTML, Java Script, Oracle 8.0.5/8.1, Oracle Application Server 4.0.8 1.1.6, SUN Solaris E250, Oracle JDEveloper2.0 Actuate Reporting Tool, Rational Rose 98, Actuate Reporting Tool, Solaris 7.0 Web Logic 5.0, NAS 4.0, SQL 3.3, PL/SQL 3.3, Java 2.1

Responsibilities:

• Involved in Pre-Sales activity providing technical architecture solutions while responding to RFPs
• Reviewed SFS, Database Design, Navigational Prototype and guided the team - HotRev.com
• Participated in Requirement Review and Gap Analysis and Architecture Design - CSS
• Feasibility Study and Recommendation to GE for developing application to Dealers instead of end consumers
• Business Analysis and scoping of the system at Customer's site - MMS
• Help GE-TIP phase the application into multiple-releases - MMS
• Disseminate the knowledge gained at Onsite to Offshore - MMS
• Solution Architect for the system design - MMS
• Lead Conducted Feasibility Study of ISRA’s usage in a VB Environment - ISRA
• Lead the Proof-of-Concept Development Effort (onsite/.offshore model) - ISRA
• In GE Projects - applied Six Sigma DMAIC/DMADV methodologies to enhance process frameworks, improve quality and productivity
• Provided technical as well as business consulting service on a need basis

Software Engineer

Confidential, CA

Technologies: SQL, PL/SQL, Pro*C, Oracle 7.1/7.3/8.0.5, MS-Access, Developer2000, SQL Loader Scripts, Java, MS SQL SERVER 7.0, SQL Server 7.0, VC++, Visual Basic 6.0, ASP, VeriSign Secure Server Id, Client-side Digital Certificates, COM/DCOM, Rational Rose 98, IIS4.0, MTS 2.0, Windows NT 4.0/95

Responsibilities:

• Performed Requirement Study and Analysis.
• Involved in the design of the Database
• Responsible for writing the SQL Loader scripts to load the data into Oracle database in MIS
• Involved in design of user interfaces in Developer 2000 for ATS
• Responsible for the downloading the raw data files received from hospitals on various media (tapes, floppies, Internet) on to the UNIX Server in BMS
• Responsible for writing the SQL Loader scripts to load the data into Oracle database and using the SQL, PL/SQL and Pro* C scripts to process the data for potential under payments in BMS
• Responsible for optimizing the performance of the application, in BMS
• Successfully tested accessing DCOM over Internet in mobile-x.com