SKILLS:

Program manager, Client Services

Marketing, ROI, Sales Marketing, Packaging

Product Implementation

Application Integration

Software Development database

Security

WEB - Based

WEB Portal

GAP Analysis

Gather Business Requirements

PMI

Project Lifecycle

Project Manager

Project Plans

SCRUM, ISO, VPN

Edirectory

Netware, RAS, Remote Access

Technology Infrastructure

Data Center, Peregrine

Service Level Agreements

Deployment, Migrations

Rollout, LIMS, COTS

Documentum, Enterprise Resource Planning

ERP, SFA

Siebel Life Cycle, SDLC, Ccmail

EAI, User Interface, UI

Vantive, Identity Management, Provisioning

Java, AS400, BIOS

Loan Origination

P&L Accounts

Sales Rep

Sales Reps

Satisfaction

Account Management

Relationship Management

Auto Manufacturing

CRE, Robotic

Root Cause Analysis

Steering

Mitigation

Microwave

Electrical Engineering

Communication Engineering

Inventory, Logistics, Scheduling

IT Sourcing Contracts, MS Exchange, Groupwise, Workstations

Novell Offshore, Forecasts, Invoices help desk, Liaison

Metrics, Budgeting Operations, Budget, Budgets

Financial Reporting

Payments

Accounting

Biosciences

Lending

Real Estate Lending

Commercial Real Estate

Financial Project Management

Program Management

Documentation, Translating

Proposals

Business Requirements

Workflow, Strategic Direction

EXPERIENCE:

Confidential

Program/Portfolio Manager

Responsibilities:

• Engaged to spearhead client engagements and account management
• Responsible for client services/delivery, account budgets, expenditure forecasts, and P&L accounts
• Client Relationship Management - responsible for senior client relationships
• Led a team of Client Engagement managers responsible for different Lines of Business
• Oversee multiple Agile based engagements at Confidential assisting project mgr/business analyst/product owner

Confidential

Engagement/Program Manager

Responsibilities:

• Program managed globally the on/off shore resources and projects that include design & implementation of Infrastructure/Data Center, Database/LIMS application, COTS, Web Portal/.NET, Robotic Instruments and Workstations.
• Developed web interface/portal dashboard to manage internal and customer data and trends.
• Design projects to automate the liquid handler pipe petting, custom inventory Mgmt to integrate with LIMS and to track customer samples towards the life of the sample.
• Validated, certified and developed documentations for the lab to meet ISO 17025 and 9001 regulation requirements.
• Oversight 20 team members with a budget of $5-8 millions.

Confidential

Global Program Manager

Responsibilities:

• Plan, direct and program managed the entire project life-cycle for sales marketing online .NET/Java portal application with scheduling, reporting and on-line training capability enterprise-wide.
• The education portal was designed to be Wyeth's education online portal to deliver company directed education programs to Healthcare professionals (HCP) in an easily accessible convenient manner via the internet.
• The portal site was tested for FDA regulation and resided on the Confidential Marketing Engine leveraging registration, validation and thank you store functionality as defined by the program(s). The site provided HCP and Sales Reps with the ability to search all programs available in the catalog.
• HCPs/Sales Rep would have the ability to view the catalog, register for a Live Web cast, view an On-Demand program, view speaker bios and download additional program materials.

Confidential

Engagement Director, Global IT Services Delivery

Responsibilities:

• Head the project Mgmt and delivery office globally managing/overseeing complete product/project lifecycle.
• Ensured client Program is delivered within the agreed upon schedule, budget, and quality constraints coordinated between all the different Program components and managed a group of related projects in a coordinated way
• Defined Program Governance including Roles and Responsibilities and the Program Infrastructure (program office, technology, and other factors in the work environment supporting the program effort)
• Acted as the communications conduit to program owner, executive sponsors and program steering committee and conducted periodic briefings/status updates and provided support, guidance & direction to the Program team(s)* Built and maintained a comprehensive Program Plan/Schedule with Project Schedule rollups.
• Reviewed/approved Project Plans/Schedules for conformance to Program strategy
• Accountable for addressing external and cross team internal dependencies, mitigation and resolution of program level risks/issues and escalated to Program Owner and Executive Sponsors as necessary
• Ensured all Projects under the Program are adhering to the Program/Project Mgmt Framework, SDLC, Regulations, Client policies and procedures, and other compliance processes where applicable
• Implemented financial reporting, metrics and controls for each of the Program.
• Insight, a Commercial Real Estate reporting and tracking solution for the entry and maintenance of newly required CRE credit information allowing easy augmentation of loan data in to the core accounting system.
• Program involved the entire PDLC including yearly support and maintenance cycle.

Confidential

Director, Engagement Manager, Consulting Delivery & Operations

Responsibilities:

• Responsible for the Mgmt and quality delivery of all IT functions including application portfolio, technology infrastructure, Mgmt of the offshore development services, and implementation of IT policies and procedures.
• Provided leadership in translating business needs and priorities into efficient, industry-leading technology solutions
• Head the overall delivery of all CoreTech client projects from conception to implementation, act as an executive liaison between the company and the clientele, provide the operational Mgmt for the overall team & client expectations.
• Executive oversee delivery of iBOLT and eDeveloper product implementation engagements for Confidential region
• Assisted in formulating client proposals in conjunction with team members, including budget, price estimates, defining roles/responsibilities and scope of work