PROFESSIONAL SUMMARY:

• About 16+ years of experience in IT Industry
• Having good exposure to Banking Financial Services (BFS), Insurance, Healthcare, E - Commerce and Gaming domains.
• Having good Project Management & delivery experience in application development & maintenance, Digitalization using various technologies.
• Executed medium to large scale development projects on N-Tier Web/Windows applications; SOAP based applications; programming business oriented solutions including distributed, desktop, intranet, Internet and mobile applications.
• Specialized in Frameworks - AVM (Application Value Management), AD (Application Development) entire SDLC framework in ISO/CMMI process environment, MPS (Managed Production Services).
• Handled L2, L3 & L4 support projects. Well versed in Agile Scrum, Waterfall, Rapid Application Development (RAD) and Prototyping Methodologies.
• Having very good expertise in leading PMO organization.
• Well versed with Issue\Risk Management and Change Management.
• Hands on Development expertise in various Microsoft Technologies.

SKILL:

• Managing complex projects, leveraging global delivery model in multi-vendor environments.
• AD & AVM projects management by coordinating with multiple stake holders\vendors.
• Project Planning & Control. Delivery Management & Optimization (Clarity).
• Project execution and delivery in high pressure environments and challenging timelines.
• Rich experience in translating business requirements to understandable IT systems requirements.
• Excellent communication skills and ability to communicate at all levels of the organizations.
• Exceptional ability in establishing and managing stakeholder\vendor relationships.
• Risk Identification, Assessment and Mitigation.
• Issue Management & Resolution.
• Good exposure to CMMI High Maturity Practice Methods & Procedures.
• Geo-Derisk Planning, Business Continuity Planning.
• Resourcing, People & Performance management.
• Microsoft Office Project 2003, Visio, JIRA, Project KickStart 4, Project by Net 7.0.
• Digital Transformation.
• Microsoft ASP.NET Framework 2.0, 3.0 & 4.0, C#, WCF, ADO.NET, VB.Net, Scorecard Manager 2005, ASP, Enterprise Library, ASP.NET Membership and Roles.
• HTML, XML, DHTML, JavaScript, VB Script, Web Services, C, C++ and Macromedia DreamWeaver.
• MS SQL Server 2005 and MySQL 4.0
• Ticketing Tools: Remedy, Service Now, Request IT
• Version Controllers: TFS, VSS, PVCS
• Healthcare Product - Facets

PROFESSIONAL EXPERIENCE:

Program\Project Manager

Confidential

Responsibilities:

• Responsible for End to End delivery\service management & Project Execution with adequate quality.
• Led Project Management Office (PMO). Managed multiple projects simultaneously in matrix environment.
• Prepare, review and manage overall Program & Project plan/schedule(s) and execute.
• Prepare multiple stake holder \ vendor management plan & Manage.
• Prepare Issue & Risk management plan with the mindshare of stakeholders.
• Contributor in Organizational Change Planning and execution.
• Work with respective SME’s in drafting SOW, get client signoff and execute.
• Prepare\measure effort and work estimate and track to keep with in control.
• Monitor daily project activities and ensure that Project deliverables are as per schedule and track milestones to closure.
• Layout & implement Top down and Bottom up communication plan with in Program\Projects.
• Customer communication - Will have timely meetings\communication with Clients\Business leads on Requirements scoping, Timelines, Resourcing, Critical Deliverables & their progress, Issues\Risks, Business Continuity Plan, Program\Project status in terms of status reports, email and calls.
• Status reporting to leadership and customers (Weekly, Monthly).Understand Organizational goals, values and policies and cultivate team and achieve those by guiding the team.
• Keep up the Cognizant processes C2 (Time/effort Entry system), CMMI5 Process, Work Estimation, Delivery Value Management etc.
• Acted as HMP (High Maturity Practice) & DP (Defect Prevention) coordinator and taken part in the CMMI5 & ISO Audit’s.
• Conduct standup calls between various stake holders - As a host setup and lead the daily and weekly standup calls.
• Analyze Issues\Risks in delivery & operations and mitigate - Alert all relevant stake holders, setup calls as required to come up with resolution and mitigation plan and track to closure. If required host triage calls for resolution.
• Deliver projects and products using the appropriate project management methodology, learning & iterating frequently.
• Target commercial aspects of Clients and come up with solutions working with Technical Development and sales teams.
• Work with the Client to define the roadmap for any given project and translate this into workable solution.
• Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.
• Matrix-managing a multidisciplinary teams.
• Time & Cost Estimation.
• Ensure requirements are built to an appropriate level of quality for the stage (alpha/beta/production)
• Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.
• Track and review delivery metrics - Setup process and delivery metrics which will be measured & tracked on timely basis. Will create a mitigation plan to bring metrics back on track if they are going out of Cognizant standards. Also these metric standards will be reviewed with all stake holders including client.
• Improve and promote quality and make recommendations for improvements.
• Acted as release coordinator to ensure smooth release.
• Was instrumental in setting up delivery center from scratch for Confidential Client in Philippines and ran operations successfully and attained desired results with in allocated budget and improved profitability margin.
• Ensure operations to run smoothly, in case of any issues or challenges talk to respective Cognizant support groups\departments like Admin, HR, HRSS, NSS, BCP, ERT and address those.
• Conduct timely BCP test and ensure location is BCP ready location to handle any adverse situation.
• Assess the criticalness of applications to business and prepare the application list for each project and create a support plan to have coverage from Manila, Philippines as a geo-derisk fall back location when India is not operational.
• Responsible for Business Continuity Planning for account & location there by plan preparation, implementation and conduct timely BCP test.
• Handled peak Team size of 450 Associates.
• Resource Planning & Estimation - Basing on project demand, estimate required number of associates, engage SMEs as appropriate and plan for their assignments to the projects.
• Hiring & Firing resources - Hire and Fire resources as per associate skills and strengths in line with project demand with the help of Human Resources as per Cognizant standards and policies.
• Conduct interviews - Schedule and Conduct discussions with resources with the help Human Resources to bring in best talent to project.
• Onboard and provide induction to new resources - As per Cognizant process we need to fulfill onboarding process like project allocation and assignment in Cognizant portals. Provide induction to project, process and client updates.
• Setup resource goals and performance road map - Start of the year will have one on one discussion with associates and setup goals to the associate for that year basing on Project needs and associate aspirations. Also, draft performance goals that are measurable and achievable and create a performance road map for associate which can be handy for their reference.
• Prepare resource development plan by considering project needs and resource aspirations.
• Measure & Perform performance management for the Team members. Provide feedback to resources and promotions - Have quarterly review with associate on progress of their goals and provide recommendations if any. End of the year have a final review of the associate performance with reference to the set goals and nominate for promotions for the deserved candidates as per policy and norms.
• Resource Transition - As per project demand we will shuffle associates with in projects or locations, due course of it will plan for their smooth transition both in terms of logistics and knowledge.
• Visa Processing for team members with the help of Cognizant immigration team. Time to time validate work permit status of team members.

Confidential, NC

Program Manager (Delivery)

Responsibilities:

• Planning, Scheduling, Resourcing, Execution, Agile Project Management, Issues\Risk Management, Performance Management, Communication & Reporting.
• Technology Implementation for these LOB’s is a major strategic organizational change for Confidential NC, where it will change existing operating procedures and process, needs employee training and support counsel.
• Was part of change plan preparation, Prepared process and operating procedures, Prepared training plans and created support counsel who will help understand the change.

Confidential

Project Manager

Responsibilities:

• Consulting, Planning, Scheduling, Resourcing, Execution, Scrum Master, Issues\Risk Management, Communication & Reporting.
• Digitalization led to Org Change where I played a critical role in projects execution.
• Was part of change plan preparation, Prepared process and operating procedures
• Prepared training plans and created support counsel who will help understand the change.

Confidential

Technologies - Microsoft ASP.NET Framework 2.0, C#, JavaScript, MS SQL Server 2005

Project Lead

Responsibilities:

• Interacting with the client regarding Functional requirements. COI System design.
• Responsible for End to End delivery management with adequate quality.
• Involved in the development of critical functionalities.
• Responsible for Project Planning, Execution, Milestones\Status tracking, timely metrics reporting and Client communication.
• Analyze Issues\Risks in delivery and mitigate as appropriate
• People Management & Resourcing. Help team to succeed in their roles.
• Improve and promote quality and make recommendations for improvements

Confidential

Technologies - Microsoft ASP.NET Framework 3.0, C#, WCF, Enterprise Library May 2007, JavaScript, MS SQL Server 2005, Windows Memberships & Roles

Project Lead

Responsibilities:

• Interacting with the client regarding Functional & Technical requirements.
• Responsible for design, delivery with adequate quality.
• Responsible to meet the deliverables deadlines.
• Analyze Issues\Risks in delivery and mitigate as appropriate
• People Management & Resourcing. Help team to succeed in their roles.
• Improve and promote quality and make recommendations for improvements

Confidential

Technologies - Microsoft ASP.NET Framework 2.0, C#, JavaScript, MS SQL Server 2005

Project Lead

Responsibilities:

• Interacting with the client regarding Functional requirements.
• Responsible for application development with adequate quality.
• Involved in the system design, development of critical functionalities and review.
• Responsible for Project Planning, Execution, Milestones\Status tracking, timely metrics reporting and Client communication.
• Analyze Issues\Risks in application development and mitigate as appropriate.
• Project implementation and support.

Confidential

Technologies - Microsoft ASP.NET Framework 1.1, C#, JavaScript, MS SQL Server 2000, Crystal Reports 8.5

Team Lead

Responsibilities:

• Analyze business/software requirements and assist the Project Lead in developing the software specification requirements and supervise the other Team members.
• Create work effort estimates that will be used to present to the client and will be the primary input to project schedule work breakdowns.
• Involved in the development of forecast reports module and its critical functionalities.
• Analyze and troubleshoot existing program code and correct errors as required.
• Run quality assurance tests to find errors and confirm that those programs meet business requirements, system designs, and technical specifications.
• Managing the day-to-day efforts of the development team including peer review, providing technical support, to the team members as this was a high intensity and fixed time delivery project.

Confidential, Oregon

Technology: ASP.NET, C#, Chart Director, HTML, DHTML, JavaScript and Access

Lead Developer

Responsibilities:

• Analyze, design, create technical specifications, and attend project meetings.
• Review test plans with QA & participate in code reviews.
• Take ownership of end to end release (deployment, setting up environments, documenting, technical & functional spec and configuration).
• Provide technical consulting to the client to address system issues and recommend solutions.