SUMMARY:

• Result - oriented senior technology leader specializing in project/program management, strategic planning, and product management.
• Excellent track record in implementing technology solutions for E-commerce, Financial Services, Retail, Marketing, Insurance, and Energy/Utilities industries.
• 10+ years of project management and 5+ years of program management experience.
• Proficient in stakeholder management, project portfolio management, budget management, resource management, change management and risk management.
• MBA from University of Chicago Booth School of Business, PMP, and Six Sigma certified.
• Interested in utilizing deep technical and business capabilities to manage and develop strategic technology solutions.

AREAS OF EXPERTISE:

• Program and Project Management
• Retail/E-Commerce solution design
• Waterfall and Agile SDLC Management
• IT Portfolio Management
• Mobile and Data Analytics solution design
• Enterprise/Web Application design and dev.
• PMO Experience
• IT Strategic and Tactical planning
• Financial and Resource Management
• IT Operations Management
• Change and Risk Management
• Staff Management

TECHNOLOGY EXPERIENCE:

Project Planning Tools: AtTask, MS Project, MS Office, MS SharePoint, Visio

Databases: Microsoft SQL 2005, Oracle 9i/10g, MS Access 2007

IBM Rational Products: Clear Case, Clear Quest, Quality Manager, Functional Tester, Performance Tester, Requsite Pro, Team Concert, Data Architect, and Publishing Engine.

Designing Tools: Erwin 3.5.2, Visio 2007

Languages: Microsoft .Net, J2EE, Web Services, UML, XML.

Development Tools/IDE: Microsoft Visual Studio .Net 2003, Eclipse 3.0, Visual Café 4.0

Web Servers/Application Servers: Microsoft IIS 4.0, JBoss, Weblogic

Hardware: Windows 7/XP/2003, Unix

PROFESSIONAL EXPERIENCE:

Confidential, New York

Senior Project Manager

Responsibilities:

• Led the two strategic projects for Sales, Marketing and Customer Experience business unit to improve billing schedule and related messaging changes for the customers and agents.
• Served as a liaison between project stakeholders, business teams, and IT PMO to determine project goals and business needs.
• Defined detailed project plan including scope, timeline, budget, and staffing and engaged cross-functional engineering teams for individual project execution.
• Developed project budget and tracked effort/cost utilization to ensure minimum variance in project cost.
• Participated in the PMO tollgate review process to get approval on all SDLC process documents, Operational readiness documents and SOX compliance documents.
• Led requirement elicitation sessions with business partners, and worked with business analysts to create business requirement document and functional specification documents.
• Directed the team through design, development and QA phases to ensure quality of all deliverables and timely completion of key milestones.
• Developed weekly executive presentation on major achievements, key issues and critical risks and presented it to all stakeholders.

Confidential, Hoffman Estate, IL

Program Manager

Responsibilities:

• Developed technology roadmap in collaboration with product managers and directors from online business units to achieve the strategic goals for the automotive e-commerce business.
• Developed project charter and presented business case in steering committee meeting to get the budget approved for each project.
• Developed E-commerce solutions impacting end-to-end platform from Inventory management, Price/Promotion management, Order management, Product Search, and Post Order processing.
• Identified gaps and improved the reporting process for gaining greater insight into the automotive business unit’s performance in collaboration with analytics team.
• Defined project scope and developed SOWs to engage cross-functional engineering teams and 3rd party vendors for individual project execution.
• Developed financial budget and forecasting/tracking for all projects under the portfolio, ensuring minimum variance in project cost.
• Developed process maps, data flow diagrams to define as-is e-commerce business process and to develop solution for to-be business process.
• Led cross-functional business and engineering teams to build and implement technology solutions to achieve business results.
• Developed weekly executive presentation on major achievements, key issues and critical risks for all projects and presented it to program stakeholders.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Developed detailed project plan including scope, timeline, budget, and staffing for five Documentum 6.7 system upgrade projects.
• Conducted project tracking, resource management, effort estimation, change management, and risk management.
• Guided the team in developing all project deliverables following Confidential PMO SDLC process.
• Led the team in developing functional requirement document, architecture diagram, design document, test plan, and test cases.
• Managed two external vendors to ensure timely completion of their development work and integration with record management system.
• Facilitated weekly status meetings with all business and IT stakeholders to keep everyone updated with project risks, issues and progress.
• Developed weekly activity charter for effective resource utilization and on time completion of all tasks and issues.
• Ensured on-time availability of all new server infrastructures (multiple Unix, Windows, Oracle Database servers) for timely completion of development, test, and production release activities.
• Developed detailed Go Live activity plan for deployment and coordinated with multiple teams to ensure successful upgrade of five different Documentum systems with multiple interfaces.
• Collected customer satisfaction feedback, retired old infrastructures, and created lessons learned and best practice documents for project close out.

Confidential, Schaumburg, IL

Senior Project Manager

Responsibilities:

• Led application releases from requirements and design through final validation and delivery into the production environment.
• Learned highly complex application architecture and business processes for AOD platform in a short span of time to manage critical product release.
• Developed and executed a performance improvement plan for key application functions, facilitating communication between Product Leadership team and system architects.
• Developed integrated release plan for infrastructure readiness and new feature development and led global cross-functional team to formulate realistic project delivery roadmaps.
• Facilitated daily scrum meeting with onsite/offshore teams and guided the team through design, development, and QA phases.
• Developed weekly executive presentation for the project and presented it to the senior management.
• Collaborated with architects, business analysts, performance engineering team, and release management team to guide the project through successful product release.

Confidential, Rosemont, IL

Senior Project Manager

Responsibilities:

• Led the team of 10 engineers through requirement collection, design, and development, QA, and UAT phases for multiple Hyundai consumer campaign system projects.
• Defined processes for portfolio and project management and directed the implementation of AtTask - Project and Portfolio Management software for all project managers and executives at Confidential .

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Led the evaluation and implementation of multiple IBM Rational products to improve SDLC process at Confidential .
• Successfully completed multiple enterprise level projects in co-ordination with global cross-functional team across the organization.
• Defined project charter for each project in partnership with senior leadership of Application Development, QA, and PMO groups.
• Developed product implementation road map and schedule to conduct proof-of-concept, pilot and production rollout of seven IBM Rational products for SDLC process.
• Led the team in developing processes for new IBM Rational product implementations in collaboration with application development, quality assurance and process engineering teams.
• Recommended product feature improvements to IBM for large-scale product adoptation within development and QA teams for various IBM Rational products.
• Developed change management plan, infrastructure requirement plan, training schedule, and support structure for smooth transition to new SDLC process and development platform.
• Led the team through implementation of Rational Requisite Pro, Clear Quest, Quality Manager, Performance Tester, Functional Tester, Data Architect and Rational Clear Case.
• Evaluated the effectiveness of new IBM Rational products such as Rational Quality Manager, Rational Team Concert and Rational Publishing Engine for SDLC life cycle.

Confidential, Chicago, IL/Somerset, NJ

Senior Project Manager

Responsibilities:

• Implemented enterprise-wide IP asset management product for global clients including MetLife, Polaris, Proskauer Rose, Soroker and NASCAR.
• Led a team of 15 associates for software product development and QA in .Net based web technology following agile XP development methodology.
• Collected functional requirements for new feature requests from various clients and developed quarterly product release schedule and resource utilization plan.
• Directed the team through design and development of quarterly releases and guided smooth implementation of new product versions at multiple client locations.
• Standardized development and quality assurance processes, and established operational framework, reducing development backlog by 25% and data conversion time by 40%.

Confidential, Atlanta, GA/Norfolk, VA

Program Manager

Responsibilities:

• Directed Predictive and Diagnostic Technology solution delivery program with an annual budget of $3M.
• Led a globally distributed team of 60 associates providing development, QA and support services for a portfolio of 20 business critical applications developed in J2EE technology.
• Served as a liaison between project stakeholders, business teams, and IT to determine project goals and business need.
• Established a PMO for TCS - Confidential Energy account; standardized on boarding, execution and tracking processes for application development projects by leveraging best practices used across multiple programs.