SUMMARY

• Qualified and innovative professional with an eventful career of 14 years studded with professional brilliance predominantly in the following areas, Project Management, Product Management, Program Management, Business Delivery, Content Development, Learning Technology, E - Learning, Instructional System Design, UI Design, Section 508, SCORM, e-Commerce, and Knowledge Management.
• Comprehensive exposure to handling clients from varied sectors
• Successfully executed projects for niche clients like Centers for Medicare & Medicaid Services (CMS), United States Department of Defense (DoD), Transportation Safety Institute (TSI), United States Department of Agriculture (USDA), Cisco, Adobe, Macromedia, Microsoft, Novel, RWD, K12, KC Distance Learning, Knowledge Learning Corporation (KLC), Houghton Mifflin Harcourt (HMH), 360 Training, GlobalScholar, Video Arts and Mashreq Bank
• Apt in managing the business cycle process from client consultation to closing including identifying requirements, developing focus, and providing tactical solutions along strong knowledge of all phases of the Development Life Cycle
• Articulate communicator, skilled at collaborating with project teams, interfacing with clients and deploying technology to build successful solutions for Clients
• Experience in gathering and transforming business requirements into a successful product strategy.
• Decisive leader with proven acumen in leading large workforce in business uncertainties, while ensuring prudent resource management
• Strong presentation and interpersonal skills, and the ability to effectively motivate team members and trainees
• Expertise in developing and delivering web based projects using various content management system and authoring tools  
• Experience in providing leadership, direction, and project management in the conception, design, development, deployment, maintenance, and evaluation of technology-based solutions
• Experience in completing many challenging projects with minimal resources and tight deadlines
• Experience in managing and working with various functional teams across the globe
• Experience in managing and delivering large-scale and complex web based projects
• Expertise in managing budget and resources in a cost effective manner
• Expertise in conducting in-depth, internet research and analysis

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Columbia, MD

Responsibilities:

• Structuring project plans, scheduling all activities, mobilizing and deploying needed resources to generate overall operational efficacy to accomplish assigned work within defined time/cost parameters
• Leading matrix team of people with responsibility for strategy and development, including systems and application development, vendor management, and legacy systems integration
• Managing and sharing documents using SharePoint
• Unit testing and Peer review of deliverables before submitting to client
• Defining scope, goals and deliverables
• Implementing standards and processes
• Risk identification, mitigation and controlling
• Planning and adhere to yearly budget plan
• Obtaining proper sign off on tasks and deliverables
• Interact with clients on project requirements, throughout the planning and development process
• Creating a pedagogy/course structure that maps to the learning objectives creating a framework for effective learning based on the requirement and target audience
• Collaborating with SMEs & Creating content for WBTs development
• Coordinating estimation between vendor and team members
• Single point of accountability for developing end-to-end E-Learning courses which includes implementing section 508 compliance and SCORM standards for all the eLearning courses and deploying them on various LMSs.
• Preparing weekly activity report, presentation materials, high level design documents, instructional design strategy document, style guide and checklist
• Supporting Sales in eLearning capabilities demonstration and sales cycle requirements
• Managed the complete product development life cycle for the proprietary HTML5 based eLearning Authoring Tool
• Vendor/partner selection and management
• Coordinating estimation between vendor and team members
• Also worked as subject matter expert for the entire authoring tool development which consists of features like content creation, storyboarding, multimedia, voice over recording, section 508 compatibility, various eLearning packaging standards like SCORM 1.2, SCORM 2004, AICC, Tin Can etc.,
• Research, selection, integration, implementation, and execution of technology components wearing various hats during the development process like UI, UXM and quality assurance specialist
• Risk identification, mitigation and controlling

Confidential

Program Manager

Responsibilities:

• Single point of accountability for all aspects of the project
• Tracking project costs to budget, project progress to schedule, and prepare cost-to-completion reports
• Completed complex LMS migration project - migrating from 2 different systems, Legacy CMS and eCollege to K12’s proprietary CALMS CMS and then, publishing to K12's proprietary Learning Management System (LMS)
• Established JIRA portal for bug tracking, status tracking as well as for program/project management
• Enhanced and migrated around 300 courses consists of 28,000 primary and high school lessons
• Courses were combination of core, comprehensive, honors, AP and credit recovery
• Managed offshore teams consists of 70 resources at 2 different locations
• Virtually trained all the 70 resources on various Content Management & LMS systems
• Single point of accountability for all aspects of the project
• Vendor selection and management
• Managed client expectations and timely delivery of projects with high quality
• Tracked project costs to budget, preparing cost-to-completion reports, preparing weekly activity report, program management plan, project plan, presentation materials, high level design documents, instructional design strategy document, workbooks and handouts
• Structuring project plans, scheduling activities, mobilizing and deploying needed resources to generate overall operational efficacy to accomplish assigned work within defined time/cost parameters
• Created several change requests and successfully got client approval for all of them
• Planning and adhering to yearly budget plan
• Implementing section 508 Accessibility standards
• Creating a pedagogy/course structure that maps to the learning objectives
• Obtaining proper sign off on tasks and deliverables
• Created several change requests and successfully got approval for all
• Created Curriculum for Transport Safety Institute (government)
• Developed highly interactive transportation safety standards and compliance related web based modules
• Preparing analysis document, high level design document, style guide, UI & template designs, storyboarding (Instructional writing), checklist, authoring/programming using Captivate, avatar development and testing, SCORM packaging and deploying the completed courses on the sand box and then moving them to Adobe Connect Learning Management System (LMS)
• Implemented section 508 standards (reviewed & approved by TSI.GOV) and SCORM Compliance
• Administered Adobe Connect Learning Management System (LMS)

Confidential

AVP - Online Learning Technology Solutions

Responsibilities:

• Provided leadership, direction, and project management in the conception, design, development, deployment, maintenance, and evaluation of technology-based learning solutions
• Developed Cloud based School Management System to act as a bridge between school, parents and students
• Developed E-Tutoring platform where anyone can teach and learn from anyone in the globe
• Developed customizable Learning Management System
• Prepared rapid prototypes
• Managed IT, marketing and sales for eLearning and eTutoring division
• Managed onsite, offshore teams and vendors
• Defined budget for development and business units
• Managed client expectations and timely delivery of project with high quality
• Structuring project plans, scheduling all activities, mobilizing and deploying needed resources to generate overall operational efficacy to accomplish assigned work within defined time/cost parameters

Confidential

Head - Content Development and Learning Solutions

Responsibilities:

• Formed a 100 member team from scratch
• Formed 24/7 E-Tutoring division consists of tutors from USA, Canada and India, customer care, digital marketing team and technology teams based out of India
• Managed multiple e-learning projects and various functional teams across the globe
• Increased revenue up to $8 million for content development / eLearning division
• Increased the monthly sales revenue from $10,000 USD to $150,000 in the time span of 8 months for eTutoring division (B2C business)
• Credited for introducing highly interactive VIRTUAL LABS as well as Avatars
• Managed project processes and ensuring project delivery in the budgeted cost, defined schedule and quality
• Managed training services, training delivery, custom content development, Off-the-shelf content, learning technology, large training roll-out solutions, role based training solutions
• Completed several projects with in tight deadlines and minimal resources

Confidential

Manager - Custom Content Development

Responsibilities:

• Formed team from scratch based on project requirement
• Conducted need analysis and target audience analysis
• Chose appropriate pedagogy for each project and Implemented ADDIE model
• Project estimation, costing, planning, scheduling and execution
• Ensured/ maintained client satisfaction and retention
• Identified and resolved issues and conflicts within the project team
• Assured timely delivery of project with high quality
• Trained teams in various locations using web based desktop sharing tools such as WebEx and Live Meeting.
• Delegated tasks and responsibilities to appropriate personnel
• Identified and managed project dependencies and critical path
• Communication with clients from USA, Europe and Middle East
• Worked closely with software engineers, developers, designers, content writers, quality assurance and technical teams
• Recruitment based on the requirement
• Negotiated with production staff on project schedule & tracking profitability
• Managed entire project documentation and presenting them to management team. (Project estimation, plan, release notes, Status report and documentation of all the communications with the clients and stake holders.)
• Explored various tools and utilizing it in suitable situation to improve the productivity of the team
• Ensured the quality of projects Implemented Section 508 and SCORM standards

Confidential

Lead Developer

Responsibilities:

• Delivering online and instructor led training material to personnel
• Working closely in conjunction with Rochester (USA) & Chennai (India) Functional Managers, developers, and the Project Management team
• Coordination with team of SME's & Lead Curriculum Area Instructional Designers
• Designing of online training including conversion of existing courseware
• Training team on new standards and best practices
• Work allocation for multimedia developers and producers
• Involving in project tracking, conducting reviews, interacting with the Instructional Design, multimedia, engineering and testing teams
• Negotiating complicated situations and conflicts with Functional Managers and Broker solutions
• Leading and monitoring a team of Instructional Designers, graphic designers & media developers, responsible for work allocation, scheduling, monitoring, tracking and planning
• Involving in project tracking, conducting reviews, interacting with the Instructional Design, media and testing teams
• Negotiating complicated situations and conflicts with Functional Managers and Broker solutions
• Working with Functional Managers to procure resources for various projects through company’s enterprise project management application, Lawson SPO
• Involved with offshore development resources to fulfill project deliverables and resolve production queries as they arise. Routing queries to the appropriate parties and negotiating solutions
• Routine exchange of project information, resource allocation and utilization
• Review the work of Graphic Designers and Media Producers in the preparation of learning content for both online and ILT delivery
• Managing projects through the online post and ILT publication process, maintaining the project schedule by meeting all business and customer requirements.
• Reviewing and providing direction on a high volume of work within aggressive timeliness.
• Interaction with Channel/Project Managers on day-to-day basis for the development of Creative Design
• Handle day-to-day operational issues related to user experience projects, which includes development also, if required

Confidential

E-Learning Developer

Responsibilities:

• Developing online and instructor led training material to personnel
• Designing of online training including conversion of existing courseware
• Developing highly interactive learning modules
• Maintaining expertise in the field of visual design, particularly about Confidential K's product specifications
• Media integration and content development
• Unit testing and peer review
• Training new hires and team on new standards, style guides, processes and best practices

Confidential

UI & Graphic Designer

Responsibilities:

• Conceptualized & creating microsites to Featured Brands
• Designed/Developed promotional Newsletters & On-line communications - Skyscrapers, flash and gif banners
• User Interface design and development
• Created 120+ merchant and brand sites
• Played key role in the migration entire ecommerce site from ASP to Broad Vision
• Certified Project Management Professional
• Certification in ITIL Foundations V3
• American Society for Training and Development (ASTD) certified Instructional Designer
• Certification in Computing - IGNOU
• Brain bench Certification test in Adobe Photoshop. Transcript ID is 4267713.