SUMMARY

• Over 15+ years of strong functional experience in implementing, customizing, configuring, integrating, testing, user training and support in SAP R/3 FI/CO.
• Over 12 full life cycle implementation experience, covering business requirement gathering, SAP GAP analysis, system configuration, interfaces, legacy data conversion and Project management .
• Experience with Global implementation covering North America, South America, Europe and Middle East and Africa (EMEA) and Asian countries.
• Over 15+ life cycle implementation in Customer Cash and Credit management, Deduction, Dispute and Collection management, Customer Master, Integration with Billing processes, Treasury Cash management, Lockbox Processing, Bank Account G/L Structure, Liquidity Forecast Cash Management Position, Cash Concentration, Bank Statement Processing, Exchange Rates, Credit card processing, banking relations and external interfaces with Bank of America and Citibank.
• Experience with Financial Supply Chain Management products (Biller Direct, Dispute Management, Credit Management, Collection Management, Cash Management and Liquidity Forecast) and the integration point with Electronic Bank Statements (EBS), Banking Interfaces and basic Treasury functionalities.
• Management level experience in dealing with SAP (Germany and USA) in documenting customer requirement, GAP analysis and successful OSS notes application.
• Experience in business case presentations and Justification of ROI before Senior Project Management team.
• Strong functional experience in integrating, testing, documentation and user training.
• Extensive experience in FSCM Collections, Dispute, Credit Management & Biller Direct ; ECC - General Ledger, Accounts Payable, Treasury and Cash Management, Accounts Receivable, CO-Cost Center Accounting, CO-Profit Center Accounting, CO-Profitability Analysis and Report Painter.
• Expertise in business process engineering, ASAP methodology, systems design and development.
• Strong Integration experience of FI/CO with SD and MM, and through understanding of FI/CO and, SD function modules.
• Experience with supporting production systems, while working on design of new implementations.
• Experience in Design of Batch jobs, and different project testing cycles for 7 successful implementations.

PROFESSIONAL EXPERIENCE

FSCM Project Owner

Confidential, Santa Ana CA

Responsibilities:

• FSCM Project - Collections, Credit and Dispute Management
• Custom delivered solution including dispute by billing document line item level information
• Dispute approvals triggering automated credit memo and auto clearing of the disputed objects with the credit memo
• Standardized screen and process flow for automating new credit applications all the way to customer master set up and BP credit profile and credit segment updates
• Customer dash board to provide a cockpit view of customer master data, and all transactional data information with real time updates within standard ECC screens and HANA capable
• Creating new data elements for providing management view of working capital and cash flow impact of disputed items
• Detailed reports on root cause analysis on disputed items - top reasons and analysis by customer

FSCM Consultant

Confidential, Redmond WA

Responsibilities:

• FSCM lead for a Global transformation of ECC credit management to FSCM credit management (Project RIO)
• Custom screens in FSCM Credit Management to integrate data feeds from multiple credit agencies;
• Setting up complex scoring rules for setting up the risk profile and suggested credit limits for multi national customer base;
• Setting up complex credit exposure update at multiple hierarchical credit segment levels for tracking credit exposure for global customers across multiple lines of business.

FSCM Lead

Confidential

Responsibilities:

• FSCM lead for a Global rollout of SAP with Collections Management, Dispute Management, Credit Management, Biller Direct, FI-AR (cash application and other periodic processes), Electronic Bank statements, Cash and Liquidity Forecasts.
• Conduct Global Workshop on FSCM products including Collections Management, Dispute Management, Credit Management (including a hybrid solution of FSCM Credit Maser with the ECC Credit Management features), Integrating Biller Direct with Columbia Connect Project and Banking solution including the Electronic Bank Statements, Cash and Liquidity forecasts, FI-AR module including the Customer Master, Business Partner structure, cash application processes for USA ( Lock box, Manual Cash, EDI 820 remittance Advice processing) EMEA (Direct Debit / Bills of Exchange, etc).

FSCM Lead

Confidential

Responsibilities:

• FSCM lead for the FSCM suite of products, including Credit, Collections, Dispute Management and Biller Direct. Led the global blueprinting sessions for the FSCM modules. Conducted business requirement workshops and identified key functional GAPS and enhancement requirements.
• FSCM Solution Architect for designing a solution of FSCM Credit management integration with external credit agencies and Leveraging the FSCM credit Scoring functionality for credit limit determination. The project scope was for retaining the standard R/3 Credit checking AND integrating the FSCM credit Master Data and real time integration of both R/3 and FSCM credit masters for Global operations.
• Integrating the SAP - FSCM EhP4 release and (future) EhP5 features into the Global footprint Design.

FSCM Lead

Confidential, Tempe AZ

Responsibilities:

• Blueprinting a Global template for the AVNET Technology Solutions (TS) on FSCM Collections Management, Credit Management, Dispute Management and Biller Direct Modules
• Prototype and Deliver scope analysis of interfacing non SAP systems on to FSCM Credit Management and scope analysis around FSCM as a stand alone instance Vs FSCM as part of a Local ECC install for Global FSCM rollout.
• Prototype and Deliver scope analysis of interfacing multiple ECC instances onto FSCM Collections Management.
• Implement FSCM Collections, Dispute, Credit and Management and Biller Direct modules for the Initial Canada Release (as part of the Global Roll out).
• Customer Master / Business Partner mapping for FSCM Credit and Collections Management servicing multiple ECC Collections Management and Credit Management.
• Assist project members in documenting As is - To be process roadmaps ; Conduct detailed requirement gathering workshops ;
• Cross Functional team lead meetings to document process flow dependencies for FSCM with other SAP modules.

FSCM Lead

Confidential, Santa Ana CA

Responsibilities:

• OTC (Finance) Lead for a new global implementation of ECC 6.0 & FSCM 6.0.
• Consulting responsibilities include organizing and conducting SAP awareness workshops for the core business teams ; Prototype the system and demo system functionalities to project members ; Consulting Business process owner of the OTC (Finance part) for documenting the Global foot print for all of the FI-AR and FSCM related business processes for North America, South America, EMEA and Asian regions.
• Assist project members in documenting As is - To be process roadmaps ; Establish a global foot print for the OTC (Finance) ; Ensure that the Global Foot print provides for localization efforts (specifically for Asian and Latin American business processes)
• Install Enhancement Pack 3, test and demo new functionalities in Eph3 ; Assist the OTC team in Dispute-claims resolution processes; Participate in project discussions with SAP on possible enhancement features to be incorporated in future enhancement pack releases.
• Identify key RICEFW objects based on client specific requirements for the first phase of the Go Live (Singapore) ; Develop the Functional Design Documents; work with the Technical team to develop the Technical Design Documents; Work with the Development team to unit test and with the Business team members to develop a business acceptance test plan.
• Execute the test plans in the HPQC tool and document the Configuration Rationale and test plan results in the Solution Manager.
• Design Client specific Credit checking rules ; Develop custom routines and integrate them with FSCM Credit Management ;
• Identify appropriate BADIs and assist in enhancements (RICEFW) in Collections and Dispute Management modules to meet Client requirements.
• Conduct Testing thru Unit Testing, System Integration testing and final Cut over testing.
• Participate in Integration COE meeting and ensure cross team developments work together consistent with the overall business process requirements.
• Identify Data conversion and data mapping requirements; Assist in cleansing Legacy data and verify data conversion logic thru several mock conversions; Assist in data reconciliation processes.
• Provide support thru project go live and project stabilization periods.

SME, FSCM Implementation

Confidential, Lebanon NJ

Responsibilities:

• Part time Subject Matter Expert role with Merck’s ECC 6.0 and FSCM 6.0 Implementation. This role requires providing overall FSCM project guidance and support to the core SAP implementation team. This role involves support of around 1 2 hours of conference calls and / or remote log in assistance. Merck is implementing Biller Direct, Collections Management and Dispute Management modules within FSCM.
• New FSCM Implementation with Credit management and Collections Management for a Global Roll out. Role Involved Scoping initial business requirements, Enhancement Pack2 updates and testing, Custom development for including consignment inventory in customer credit exposure.
• Prototype and Configure the Dispute Management and Collections Management functionalities
• Prepare the FSCM Blueprint, including mapping and listing the integration points with other ECC modules being implemented (like CRM) and obtain business sign off
• Prototype Biller Direct and Credit Management and demo the system to business users - pre work for future releases
• Work on custom development solution of integrating the Collections work list with the AVAYA predictive dialer system - including the daily upload feeds and automated collection dialer updates back onto FSCM Collection management.

FSCM Project Lead

Confidential, Cincinnati OH

Responsibilities:

• Business requirement gathering, Matching Legacy AS IS processes and mapping them to SAP TO BE processes ;
• Prototype and Configure the Collections Management functionalities like the Collection work list and demonstrating it to the users;
• Prototype and Configure the Dispute Management module, including the integration with the Collection management and Cash application (Lock box) processes ;
• On Going OSS Message conversation on possible enhancements, including multiple collectors being able to work on the work list simultaneously;
• Research possibilities within the SAP delivered BADIs to enhance and accommodate customer specific business requirements;
• Participate in data migration planning sessions, including converting legacy dispute tracking fields / customer comments onto SAP dispute cases / comments in the Collection work list (Collection case management objects)
• Participate in on going ROW LEADERS meetings; ensure that the OM / AR touch points with FSCM are all being addressed.

FI consultant

Confidential, Phoenix AZ

Responsibilities:

• Business requirement gathering, mapping business processes to system processes, system design, configuration, development of testing plan
• Hands on experience in SAP new FSCM products - Credit Management, Dispute management, Collection Management, In House Cash and Biller Direct.
• Resolve issues around migration of data and business/system processes from a third party stand alone collection tool (GETPAID) to SAP FSCM.
• Design Training materials and train business users in FSCM, work with business users concerns / questions and ensure business acceptance of FSCM.
• Credit Card processing - Sales Orders – Level 3 data mapping and processing for Visa, Master Card, American Express and Discover credit and Procurement cards.
• Brazilian Boletto Processing, Outbound Remissa and Inbound Retorno files processing thru the Electronic bank statement upload process (FF.5)
• Complete set up of customer master, credit management, collection, deduction and dispute resolution processes.
• Argentina – Sequential numbering requirements, cash application processes, working with Citibank’s citidirect product set up, integration and testing cycles;
• Mexico and Chile – setting up of the electronic invoicing ; working with the Citibank’s regional Headquarters and regional offices on trouble shooting issues around Electronic bank statements ;
• Design and definition of Functional specs for several of the South American countries regionally unique business processes ;
• Billing and Order management and Account Receivables / Cash Management integration work.

FI consultant

Confidential OR

Responsibilities:

• China - GUI ( Government mandated sequential numbering and consolidated weekly billing processes).
• South Korea – design of a business process / technical design for downloading a web based bank statement onto an excel spreadsheet, creating an FINSTA idoc and uploading the information thru the lock box program. This is their main seamless cash application process. Worked with the ABAP team in explaining the functional requirements and assisting them in technical/coding issues.
• Worked on design and technical specs for Complex Monthly activity statements (a statutory requirement for China and South Korea).
• Biller Direct (FSCM product) enhancements – integrating the Biller direct functionalities on nike.net, including selective filtering of items based on customer specific rules ;
• Conceptual integration and resolution of issues around Biller Direct and Customer claims management tools.
• Japan / Singapore – Conceptual and Technical design of gathering customer remittance information on an Excel spreadsheet converting the Excel sheet into an PEXR 2002 Idoc structure and loading the Idoc in SAP for payment advices and subsequent application of cash application thru the bank statement (FEBA) – this is an hybrid lock box process, with the remittance and the payment information from separate sources (customer and bank), merged at a later stage for a successful cash application. One hundred percentage of customer cash application is being performed thru this custom design.
• Enhanced several different search criteria to identify the customer payment items (referenced thru the customer PO, delivery number, etc.) in the Idoc / lock box user exits.
• Design and Functional specs for Complex Salesmen Commission report.
• Worked with bank of America in setting up B of A as the customer facing “single front” banking pipeline and all of the other banks EBS funneled thru B of A;
• Setting up lock box and cash application processes for each of the European countries, including RIBA / RID process in Italy; LCR process for France and other custom Direct Debit processes for the Netherlands, Germany and traditional Check Deposit processes for UK - to accommodate the country unique processes;
• Worked with the Order management and Billing teams on the sequential numbering requirements for Italy;
• Worked on setting up the Biller Direct product ( Nike was one of the beta customers for the product) with SAP and SAP consulting;

FI consultant

Confidential OR

Responsibilities:

• Set up of the entire cash application processes for entire spectrum of customers – from major retail store operations to small stores with less than 100 K sales volume
• Lock box processes that supported both BAI2 and Idoc file structures
• Conceptual and technical design of a very comprehensive “preprocessor” program that validated / cleansed / updated the information on the lock box file from the Bank that improved the hit rate from 55% to over 85% .
• Very extensive work on resolving the issues around the 999 line items issue on the accounting documents – resolved issues for customers who often paid over 30000 items with a single payment.
• Considered a Subject matter Expert (SME) on all Customer Credit management / Dispute / Deductions / collections management, lock box process / cash application / EBS within PwC consulting – Was on short term assignment to several PwC led projects, to assist in the complex design issues around Credit /Deductions/Collections management and EBS / Lock Box design and implementations.
• Designed automated forms generation batch programs on customer notifications for short payments / dispute resolutions / order management related issues / presentation and update of customer payment information for customer service representatives.
• Designed several key management reports, to analyze the customer payment habits / trend analysis / refined DSO analysis. Responsible for GAP analysis / ROI justification / Liasioning with SAP product development group in providing customer requirements.
• Responsible for conducting SIT, String testing between SAP and banking interfaces systems .
• Conducted several key workshops for the regional management teams and project management teams, highlighting the standard SAP functionalities in the Cash management, Credit management and Collection management areas.
• Gathered the customer requirements and identified the GAP, worked with the technical and ABAP teams in translating the requirements into programs that met the customer requirements.
• Worked on Canada Cash management and collection processes.