SUMMARY:

• 15 years of IT experience spanning across all phases of Software Development Life Cycle
• Extensive knowledge in Application development, support and Maintenance and all Phasesf project life cycle
• Experience in handling large projects of size 15M USD and 100 FTE’s spread across onsiteand offshore model
• Rich experience in Industry verticals Pharmaceuticals, Healthcare, Telecom, Banking,and SharePoint and Java technology projects
• Experience in Customer Relationship Management
• Experience in Client facing role at various onsite locations for a period of 5 years
• Skilled in Contracts management, SOW’s, Project Budgeting, Costing, P&L analysis
• Experience in migration and transfer of projects from onsite to offshore
• Experience in Project Planning activities, Project Execution and Project Control activities
• Sound experience in Outsourcing of Big Programs - Transition Planning, methodologies,building knowledge base, preparing transition deliverables
• Experience in Resource planning, Resource Identification, Resource engagement,Competency Development and Performance management of resources
• Hands-on experience in Unix, 3G Mobile Technologies, Mainframes and Microsofttechnologies
• Excellent experience in Quality Management, Standards and guidelines, Metrics deployment

TECHNICAL SKILLS

Operating Systems: UNIX, RTOS and TSO/ISPF

RDBMS: DB2 (ver 4.1), IMS, Clearcase, SQL Server 2005/2008 and Oracle

Languages: Embedded C, COBOL II, JCL, CICS, SQL, ASP.NET, C#, Java JDK 1.5

Tools: SharePoint 2010, REMEDY, SVN, Interwoven team site, HP Quality Center, Clarify tool, Configuration and testing tools like MOSHELL, Power cello, EMAS, CICC used for 3G Mobile switches

IBM M/F tools: CHANGEMAN, HOURGLASS, SPUFI, FILEAID, EZYEDIT, OPCA/ESA (Operations planning and control), CHAMP (Change control and maintenance product)

PROFESSIONAL EXPERIENCE

Confidential

Technical Delivery Manager

Responsibility

• Interaction towards business to get the requirements for the ongoing releases
• Preparation and review the functional requirement document for ongoing releases
• Weekly status meetings with SME group to plan and implement the major & minor enhancements of the supported product web sites
• Conduct code review and mentor the team to implement the best practices
• Technical support to the team in implementing the exception error handling for ongoing change requests
• Assist the team in providing the solutions towards complex procedures, joins, performance tuning of database related tasks
• Point of contact for all the technical and managerial escalations if any
• Travelled to Ireland and Australia for Due Diligence phase and requirement gathering for another business opportunity
• Met with the business and application owners to understand their expectations towards optimization
• Seek the sign off from the stake holders for the scope and schedule baselines
• Estimate the costs and determine the budget for the business requirements
• Effective communication and highlight the risks to the customers in case of any scope creep that impact the estimated budget and schedule
• Ensure the deliverables are made on-time with quality
• Implemented the project management techniques like resource leveling, schedule compression and risk management plan
• Implemented the JQuery logic for automatic publish of product information in the new web site from internal SharePoint portal, this is considerable cost savings towards maintenance of that web page
• Deployment of template for creating the flash images that reduced considerable amount in development phase of the website (built on Java/html)
• Cost savings to customer is around 400K by implementing them
• Proposed Global Security virtualization to tackle the latency issues of security access applications for US & APAC regions

Confidential

Technical Delivery Manager

Responsibility

• Identify the required skill set resources and on-board them to ramp-up the Offshore team
• aligned with On/Off model agreed in the Statement of Work
• Overall delivery and performance project and related deliverables in line with agreed
• project plan, specification and budget
• Interactions with business group to understand their expectations and aligned team
• Managing the ramp-up, transition and delivery of all services delivered by HCL as defined in the Contract
• Project escalation process to address critical items (affecting resources, cost or schedule) as well as any potential critical items, and help resolve or escalate Project issues, as necessary.
• Meeting all project plans, Service Levels, Key Measures for the project
• Part of release management board holding responsible for all the ongoing deliverable reviews & approvals
• Manage major/minor change requests and ensure that they follow release management process
• Plan and run the scrum calls for the agile deliverables
• Proactive risk mitigation plan for the agile project releases by continuous involvement of key business owners & end users
• Manage Incumbent Vendor’s expectations by considering factors such as business-criticality of requirements, complexities of requirements, stability of requirements, offshore capabilities, available time, etc.
• Ensure smooth execution of the overall project and communication at all levels
• Discussing and helping customers in prioritizing / finalizing the requirements
• Estimate the costs and determine the budget for the business requirements and seek the sign off from all the stake holders
• Define the risk management plan for all the deliverables and share the same to the business users, technical and release management teams
• Alert/escalate to all the stake holders in case of any deviations to the deliverables due to any scope changes