SUMMARY:

Successful technology - oriented operations and project management executive with experience managing fast-paced teams in complex environments. Self-starter with a proven track record, including P&L responsibility, system implementation and executive level reporting. Results-oriented leader who enjoys a challenge building high-performing, customer-centric teams. Positive energy, recognized as a top producer, creative problem-solver with strong technical skills.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Manager, HRIS/HRSS/HR Ops

Responsibilities:

• Senior leader for HRIS, responsible for technology roadmap and oversight of all HR system enhancements, new development, HR reporting and analytics
• Program Manager responsible to implement Success Factors Compensation, Recruiting Management, Recruiting Marketing and Onboarding modules
• Lead and direct all HR shared services activities including HR Operations and Talent Operations for North America, Greater Asia and Europe
• Oversee the AskHR call centers for North America, Greater Asia and Europe supporting over 9k employees globally
• Volume of ~1,800 calls per month
• Maintain a = or > 95% Customer Satisfaction rating
• Maintain SLA of 90% or greater issue resolution within 2 business days
• Manage 5 direct reports with an extended total team of 50

Confidential

Director of Enterprise Governance (Consulting)

• Developed new development methodologies (Waterfall and Agile)
• Created the framework for an effective business and technology portfolio planning
• Assisted with the development of the IT PMO staffing and structure, along with defining roles/responsibilities

Confidential

Project Delivery and Operations

• Led professional services teams (Project Managers, Business Analysts, Solution Architects, Developers, UX and Creative, Testers) whose projects included customer implementation, professional services, website development, UI/UX, SEO, Intranet and various solutions
• Accountable for P&L of professional services engagements, and for establishing and maintaining profit margins as set by Confidential CEO and board of advisors
• Provided staffing demand and capacity for all professional services engagements, leveling resource utilization to maximize revenue
• Responsible for initiation, adoption and successful implementation of Project Management Office
• Developed and implemented appropriate methodologies (Agile and Waterfall) to support customer engagements and maximize team effectiveness and revenue
• Presented strategy, reporting and portfolio status to Executives and all stakeholders
• Responsible for post-sale customer activities including on-boarding, initiating support and maintenance and professional services.

Confidential

Sr. Manager

• SAP HCM implementation (ESS, MSS)
• OpenText integration for contract management and employee file management
• Data center move and building relocation
• SharePoint configuration and implementation to support project artifacts and approval workflows

Confidential

Sr. Manager, PMO

• Managed $20m IT portfolio to support Sales/Marketing, Finance, Legal and HR projects. Led a 15 member team of senior Program and Project Managers.

Confidential

Director, Project Management and Delivery (Professional Services)

• Services and ultimately for Bankrate, Inc. (after acquisition). I was instrumental in helping to double the revenue of the company through the development and implementation of affiliate management and tracking systems. I created the company project and portfolio management method and SDLC. Additionally, I managed global teams of business analysts, technical architects, developers and QA resources.

Confidential

IT Manager, Project & Portfolio Management

• Led the effort to implement the IT PMO including creating, training and implementing all project portfolio processes and tools, project management and system delivery lifecycle process and templates, business analysis processes, time tracking and resource management, quality and other process improvements. Selected, configured, implemented and trained organization in the use of Niku (CA Clarity PPM). Program Manager over significant efforts.

Confidential

Manager of Technical Services

• Managed a team of 20 contractors in various skill areas (Wintel, LAN/WAN, Linux/Unix administratorsDBAs) to deliver desktop and infrastructure projects for multiple clients. Partnered with Account Managers for all pre-sales activities including responding to RFPs, writing proposals and estimating solutions.

Confidential

Technical Sales Support and Sr. Program Manager

• Delivered multi-million dollar digital identification solutions for US and global customers. Managed ongoing customer accounts, including support and driving new business within the account. Managed staffing for engagements, and resource leveling of key implementation resources. Provided solution architecture, estimated and crafted responses to RFPs. Provided technical solution support to the sales team to assist with winning new ongoing business. Performed coding to customize solutions and provided configuration support for multiple devices such as card printers, digital cameras and facial recognition tools.

Confidential

Marketing and Project Operations Consultant

• Created marketing materials, defined service offerings, organized and facilitated public events designed to help build client base for newly formed company. Managed and delivered project solutions including networking, file sharing, EMR and Medical Transcription software. Coding in RPG 400 to support reporting solutions. Worked to architect wide area network solutions to connect physician offices and hospitals.

Confidential

Systems Analyst

• Defined operational requirements for hardware and software according to federal government policies. Built system architecture to support data capture and processing for drug and criminal apprehension in open seas. Development of the US Coast Guard Law Enforcement Information System and Health Information System. Coding according to DOD standards, using Progress 4GL and Unisys proprietary development tools.

Confidential

Systems Manager

• Responsible to build new physician billing offering for this large hospital district, including implementation of one of the industry's first electronic physician billing systems capable of processing claims and communication with insurance providers and payers. Also accountable for communication configuration, telephony, network administration and system uptime for 13 remote sites in a mission critical hospital environment. Performed coding in C in a Unix System V environment to build a laboratory information system, as well as RPG400 to support implementation of electronic medical billing and records system.