EXECUTIVE SUMMARY:

• 12+ years of relevant, progressive and diversified IT experience as a Project Manager/Program Manager/ Agile Scrum Master with proven track record of effective customer management, delivering and deploying multi - million dollar worth, end to end, large scale, mission critical and complex programs/projects - all within budget and schedule - for fortune 500 clients resulting in increased revenue, increased customer satisfaction and increased operational efficiency.
• Extensive expertise in planning, estimation & tracking, risk management & problem solving, iterative application development.
• Well versed on coaching and motivating staff as well as establishing, building and maintaining productive relationships with cross functional project teams & end-clients, while providing business and technical solutions.
• Strong experience in managing Waterfall, Scrum-fall and Agile-Scrum projects meeting Quality standards and measuring success factors coupled with deep understanding of latest technologies (web, enterprise & Cloud-based applications)
• Excellent analytical abilities, strong interpersonal skills with ability to work and communicate effectively with all levels of operations and senior management with strong attention to detail.

TECHNICAL SKILLS, TOOLS AND METHODOLOGIES:

Project Management: Smartsheets, Rally, Jira, MS Project, Kintana PPM

Methodologies: Agile, Scrum, PMBOK, Waterfall, SDLC, Six Sigma (DMAIC/DMADV), RUP

ERP: Oracle ERP (OM, AR, AP)

Collaboration Tools: JIVE, WebEx, Wiki, WebEx Social, NetMeeting, MS SharePoint

IT Applications/domains: Quote-to-Order, Order Management, Supply Chain, Case Monitoring, SFDC, ERP, B2B, Customer Commerce, Revenue Attribution, Partner Advisor, Customer Care etc.

Platforms: OpenStack, Cloud (PaaS, IaaS, SaaS), UNIX/Linux, J2EE, .NET

Languages: Python, PHP, JSP, SQL, PL/SQL, JAVA, JavaScript, .NET, XML, HTML, ASP

Databases: Oracle R12/11i/10g/9i, MS SQL Server 8.0, MS Access 95, DB2

Defects/Case Management: Rally, JIRA, BMC, HP Quality Center

Middleware: Oracle Application Server, MS IIS, MSMQ, IBM MQ, Web Services, SOA

Development Software: iRise, Visio, Erwin, Developer 2000, JDE

Version Control: PVCS, CVN

PROFESSIONAL EXPERIENCE:

Lead Project Manager & IT Agile Scrum Master (Consultant)

Confidential, San Jose, CA

Responsibilities:

• Delivered ~21 sprintsin 18 monthsin production and supported until normalization
• Improved application ease of use (adoption, compliance) and performance (~15 User stories per sprint) enabling successful recognition of orders worth customers/partners/distributors
• Improved productivity/efficiency of the team andreduced total turn-around time (user request to delivery) by more than 50% (from 6-8 months to 3-6 weeks)
• Increased user experience and customer satisfaction by 2X (from 2.4 to 4.8)

Lead Project Manager

Confidential

Responsibilities:

• Delivered 20+ major projects (worth ~$5M) - in the areas of Confidential e-Commerce - Product Quoting & Ordering, Order Management, Shipment, Returns, Discounts to partners - across 12 enterprise wide IT releases, from initiation through implementation achieving smooth rollout of new functionality with 0 P1/P2 (show-stopper) release issues
• Managed first-level interaction and escalations for various business teams (Advanced & Technical Services, Customer Value Chain, e-Commerce, Finance & Tax) and achieved 4.5/5.0 CSAT (customer satisfaction) score
• Managed stakeholders’ (steering committee, leadership teams, clients) expectations during all phases (requirements, release planning, execution and closure) through effective communication (status reports, dashboards), risk identification/mitigation and change management across 10+ cross-functional teams (Global Business Partners, Infrastructure team, Transition team, Enterprise Release Management Office -ERMO, Engineering, QA & Customer Support teams)
• Created collaborative releases operations infrastructure through optimal processes/templates
• Mentored and trained new and less experienced project managers - at onsite and offshore - for optimal delivery under managed services

IT Project Manager (Consultant)

Confidential, Raleigh/Durham, NC

Responsibilities:

• Championed proposal preparation and pre-sales effort in winning the project through capability and credibility presentations and prototype demonstration
• Delivered 1 GA and 2 Beta Engineering Releases to TRH clients (Hospitals and Medical facilities) within the budget, on time and with excellent quality under aggressive timelines
• Successfully managed sign-offs using scrum framework, compliance, SOW, schedules via sprints, processes and procedures through client’s project management methodologies
• Managed and mentored the 21-member Development and QA teams with PMBOK & Agile practices

IT Project Manager (Consultant)

Confidential

Responsibilities:

• Led software system development and integration through all phases of project life cycle - initiation, requirements analysis, design, development, testing, implementation, and post production support
• Initiated adoption and successful implementation of ‘Scrumfall’ in application development & deployment and constant customer collaboration
• Managed negotiations to gain testing support from various partners in the engagement like Confidential Local vendors, Environment Managers

Project Manager (Consultant)

Confidential

Responsibilities:

• Management/Design/Development of IT Supply Chain Localization Initiative for Confidential Retail Stores and Web Content Management System (Internet/Intranet), PeopleSoft HRMS 8.8 SysAdmin and DBA. Oversaw successful transition of projects to offshore and managed communications per defined Governance model.
• Went above and beyond to drive initiatives including identification of Core v/s Context activities
• Provided expertise in Pre-RFP, RFP and Post-RFP phases and ensured entry-exit criteria at each of the phases are met
• Acted as a key facilitator in the vendor selection process by defining the selection criteria
• Instrumental in defining best practices to efficiently deliver projects, within SLA, with high quality, under budget, by applying the Six Sigma principles, within client’s PMM compliance

Project Manager (Consultant)

Confidential

Responsibilities:

• Preparation of estimates, project plans, detailed WBS, communication plan, risk assessment
• Created high level presentations and dashboards for management reports and reviews
• Coordinated with cross-functional teams to ensure accuracy and timely delivery of technology solutions
• Identified Critical to Quality (CTQ), Pareto Charts and QFD