PROFESSIONAL SUMMARY:

• Over 18 years’ of expertise in delivering enterprise level solutions with prime focus in creating maximum business value and profitability through strategic IT interventions, planning & leadership.
• Technology & business visionary with executive & hands on experience in automating high worth enterprises.
• Striking success in creating robust IT architectures & infrastructures.
• Proven ability to bring the benefits of IT to solve business issues while managing costs & risks.
• Led development & deployment of custom applications.
• Distinction of providing strategic direction to senior management on technology deployment.
• Dynamic management career with strong leadership, problem - solving, planning, team-building & project / program management skills.
• Harnessed technology to make better business decisions, improve efficiency and customer satisfaction. Brought operations on par with international standards by facilitating the implementation of contemporary applications and solutions.
• Extensive qualifications in all aspects of the project life cycle; including initial feasibility analysis, conceptual design, implementation, user training and enhancement.
• Significant experience in driving overall IT operations (in sync with the macro organisational plan); inclusive of defining the IT roadmap, budgeting, technology evaluation & evangelisation, and execution of multi-million dollar, multi-location projects / programs.
• Enterprising leader with skills in coaching, mentoring and motivating individuals towards maximising productivity as well as in forming cohesive team environments.
• Strong background in IT Management combined with leadership experience, with ability to develop and deploy IT plans that achieve strategic business goals
• Insightful professional with notable success in directing a broad range of corporate IT initiatives, while participating in yearly planning, analysis & implementation of solutions in support of business objectives
• Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level
• Expertise in planning & building IT solutions at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalising Service Level Agreements, outsourcing tasks and directing the timely completion of projects / programs.
• Planning project activities viz. scoping, estimation, tracking, account level profitability, proposal making, resource planning, change management, delivery management & post implementation support
• Understanding client needs, requirements and expectations and devising solutions accordingly
• Preparing& presenting various weekly / fortnightly / monthly / quarterly / annual reports pertaining to staffing needs, process capability & productivity
• Managing service delivery functions, to ensure end-to-end ownership of incidents and service requests
• Meeting deadlines and Turnaround Time without compromising quality norms and adhering to Service Level Agreement
• Implementing short / long-term plans for achievement of process objectives
• Managing requirement gathering, system analysis and finalisation of technical / functional specifications
• Accountable for designing, developing, testing, troubleshooting, debugging of the applications as well as overseeing post-implementation and ensuring enhancement / maintenance support
• Using Project Management Practices for execution of projects; defining best practices for project support and documentation
• Imparting continuous on job coaching, mentoring and training to the workforce for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building
• Ensured regulatory compliance in medical / healthcare environment.
• Extensive experience in consulting and managing end to end implementation and testing of ITIL processes using solutions such as ServiceNow, HP SM (Service Manager) and BMC Remedy
• Led the implementation of Global IT Service Team for 24X7 support of INFRA / Application for Confidential - Engine Business Unit - Global Purchasing Office built on ITIL / ITSM Framework
• Structured competent teams & led projects on Purchasing & Supply Chain Management Applications within the manufacturing domain
• Established Confidential - Engine Business Unit - Purchasing common Oracle Apps 11i customizations for different Engine Business Plants across geographies
• Drove the activities for developing global application and integrations with ERP & Mainframe System through the support of Developers & Managers
• Recognised for attaining Customer Satisfaction ( Confidential ) by ensuring service quality norms & building the brand image by exceeding customer expectations.

AREAS OF EXPERTISE:

Project / Program Management Delivery ManagementAccount Management

Agile / Scrum MethodologyProcess Analysis & Redesign Budgeting & Planning (CAPEX/OPEX)

System Solution ArchitecturesChange Control Management Proposals & Proof of Concept

Onshore / Offshore Technical SupportVendor / SI Partner Management Infrastructure Management

Business Intelligence/ Data Warehouse Customer Engagement Annual Operational Planning

Supply Chain ITPurchasing ITTeam Coaching / Mentoring

Requirement GatheringDesign ReviewCode Review

TECHNICAL SKILLS:

Management Tools: MS-Project 2010

Project Management: Agile / Scrum & PMI

Six Sigma: Kawakita Jiro (KJ), Process Mapping, Cause & Effect (C&E) Mapping & Failure Mode Effects Analysis (FMEA)

Quality Tools: Check List, Pereto Analysis, Fishbone Diagram, Control Chart

Workflow: MS-Visio, MS-Excel, MS-PowerPoint

Issue tracking Tools: JIRA, Bugzila

Testing Tools: HP QC (Quality Centre), HP QTP (Quick Test Professional)

ERP: Oracle 11i E-Business Suite (Purchasing & SCM Module)

Modelling Language: Rational Rose (UML)

RDBMS: Oracle 8/8i

Other Languages: PL/SQL

Oracle Products: 9i Database, 10G Database, BI Beans 9.0.3, J Developer 9.0.3

Enterprise Technologies: EJB, JSP, XML

Middle LayerOracle SOA:

Application Server: Weblogic, Websphere, Oracle Portal Server

ITSM: BMC Remedy ITSM7.5 (Service Desk, Change, Asset & CMDB), HP Service Manager, ServiceNow

Financial Audit: Sarbanes - Oxley (SOX)

Regulation: HIPAA (Health Insurance Portability & Accountability Act)

Core Banking: Oracle FLEXCUBE

Core Insurancee: BAO General System, eBAO General Claim

Mutual Fund Solution: 3i MFund

Oracle Products: Oracle Financials, Portal, CRM, DW/BI, Master Data Management SAS MDM

Document Management: EMC Documentum, Synergy Document Management

Engineering: Model Based Design (MBD) - MATLAB, Simulink

WORK EXPERIENCE:

Confidential, Wilmington, DE

Program / Technical Project Manager

Responsibilities:

• Liaised with Corporate Bank Business Unit across locations
• Pivotal in leading activities for:
• Transitioning and merging of resources - common for Support and Enhancement work at Dubai, UAE into a Global Support team centrally located at BTCI, Pune
• Driving global standards and deriving advantages associated with the specialized centralized Support team
• Built efficiencies within the team to take additional responsibilities and reduced redundancies.
• Supported Mortgage applications in Retail Bank division
• As ITSM Change Lead:
• Leading and coordinating CAB (Change Advisory Board) meetings on weekly basis and walking through the Change listed for review with the stakeholders from Application, INFRA and Security point of view
• Approved, Rejected and Parked the changes
• Decided Change Freeze timelines based on month-end and critical use timeframes
• Ensured the compliance on the agreed KPIs (Key Performance Indicators) & SLAs (Service Level Agreement) are met
• Ensured the failed changes are reviewed and RCA (Root Cause Analysis) is done on them.

Confidential

Responsibilities:

• Facilitated review sessions with the client and my team on requirements gathering and assisted with the creation of project deliverables
• Created and managed project plans; monitored and reviewed project progress and timelines; adjusted schedules and plans; and identified and resolved issues to ensure project success
• Owned the creation of technical design documents by interfacing with Technical Architects and Developers
• Managed UAT with end users including coordination and user acceptance signoff and managed the day-to-day execution of project implementations
• Established and maintained trusted advisor relationships with client project stakeholders by providing vision and future product road mapping
• Communicated status effectively and verbally.

Confidential, Jersey City, NJ

Program Manager

Responsibilities:

• Accomplished the complete commissioning of a largest turnkey project (spread over 5 year contract)
• Functioned as Program Manager for the design of System Integration (SI) solution, to be delivered by 12 different tracks, in UAT within the proposed planned timelines and essayed a pivotal role in the successful implementation of:
• SI (System Integration) Solution for Confidential comprising of diverse architecture - Oracle Portal, Oracle IDM, Oracle SOA, Oracle Financial, Oracle CRM, Oracle DW (Data Warehouse) /BI (Business Intelligence), SAS MDM, EMC Documentum & Captiva, eBao General Insurance Solution (General System & General Claim) and 3i MFund Integration
• Created the Production Support model for Confidential
• Constantly interacted with Confidential Comnet for setting up DC (Data Centre); coordinated technical support from Confidential Technologies Chennai for provisioning over 200 servers in a challenging timeline of 1 month
• Furnished ITIL expertise to HP SM team to build the Ticketing and Server Monitoring tools
• Provided the infant care support during warranty period
• Built the Application Support team at onshore with over 50 staff for interfacing with Service Desk and providing 24X7 support
• Ensured close working with Recruitment team for aligning the hiring drive to building the onshore Application Support team
• Initial execution was through standard Waterfall model and post go-live the new product rollout and enhancements was managed via AGILE methodology. Did the SCRUM Master role initially.

Confidential

Program Manager

Responsibilities:

• Led the project for automating the IT infrastructure for Confidential Laboratories, IL using ServiceNow.
• Led innovative technology team for redevelopment of healthcare system websites and online care portals, then ensuring 100 percent internal user adoption at implementation
• Ensured application compliance to OSHA (Occupational Safety & Health Administration), CLIA (Clinical Laboratory Improvement Amendments), COLA (Commission on Office Laboratory Accreditation), HIPAA (Health Insurance Portability & Accountability Act) and other healthcare environment, operations and occupational regulations
• Ensured concise communications of all project specifics to associated and responsible personnel with accountability assignments to appropriate units
• Attended and led appropriate meetings for each project and as part of operational reporting to the executive team
• Awarded, managed and negotiated all new contracts to qualified, reviewed and bid winning contractors, suppliers and vendors.

Confidential

Technical Project Manager

Responsibilities:

• Managed the implementation program of BMC Remedy ITSM 7.5 suits of applications as a part of the global initiative to better manage the IT Infrastructure for IT operations. It was executed in 3 phases.
• Phase 1 included BMC Remedy Action Request System installation, followed by the Asset & CMDB modules which included Active Directory integration & integration with Microsoft SCCM Discovery tool for CMDB & configuration of Foundation Data.
• Phase 2 comprised of configuring the Service Desk (Incident & Problem), Change Management & Service Request Management modules. Phase 3 comprised of implementation of Service Level Management & Knowledge Management modules.
• Played a vital role in:
• Understanding the Client requirements and making the Project Plan accordingly
• Planned the rollout of infrastructure solution across global Confidential locations
• Ensuring no Scope creep while in the Implementation lifecycle and delivery dates are met.

Engagement Manager / Program Manager

Confidential, Columbus, IN

Responsibilities:

• Took vital steps for managing the crisis projects wherein Confidential was asked to move out on account of extremely poor performance on the proposed delivery timeline on 1 year
• Served as the Engagement Manager to administer the Engine Business Unit - for Confidential and managed the account for Confidential with an annual turnover of over $ 20 million
• Managed escalation, new hire proposal, stakeholder management, proposals and deliveries handled by Delivery Managers located at Offshore
• Carried out the implementation of Global Purchasing Solution for Engine Business Unit, Confidential - comprising of J2EE Solution, Oracle SCM, IBM Mainframe
• Guided technical experts located across geographies for handling pre-sales activities, delivering prototyping solutions, etc.

Confidential

Business Analyst / Technical Lead

Responsibilities:

• Gathered the requirement from business
• Developed, code reviewed and tested in Integration environment
• Reviewed design and deployed code to production environment.

Confidential, Maryville, TN

Business Analyst / Technical Lead

Responsibilities:

• Worked with onsite coordinator to translate the requirement into requirements document
• Developed the prototype on the gathered requirements
• Designed, developed, code reviewed and integrated the modules.
• Development of Architecture Solution for Confidential
• Implemented a J2EE website on Personal Computer (PC) as well as Mobile which is a unique technology in Japanese
• Built the Framework Components while being part of J2EE Architecture team
• Implementation and Infant Care support in JAPAN for 6 months.
• Gathered requirement for Inventory, Costing, Budgeting, Personal and other related modules and captured them in Requirements document
• Developed the design of Financial Accounting System
• Post development, installed the Confidential package.