Project Manager Resume San Francisco, CA - Hire IT People

PROFILE:

Business Transformation Professional
Certified LeanSixSigmaBlack Belt and Project Manager with over 15 years of experience in project/program management and business process simplification.
Broad experience developing improvement strategies, executing process improvement projects, and leading initiatives to optimize the delivery of products and services in the areas of Information Technology, Financial Services, and Healthcare.
Inclusive leader, adept leading globally distributed teams in a virtual environment.
Focused, results oriented with a practical approach to business problem resolution.

EXPERTISE:

Program and Project Management | Sales Enablement | Process Improvement | Structured Facilitation

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Project Manager

Responsibilities:

Engaged by Confidential 500 clients on an advisory basis to provide business process improvement, project management and work shop facilitation expertise in the areas of change management, continuous improvement, regulatory compliance. Consulting engagements include:

Business Process Subject Matter Expert

Confidential, Pleasanton, CA

Responsibilities:

Developed marketing, training, and business support materials for the Business Process Optimization practice.
Work products targeted external customer process improvement engagements and used to raise internal awareness with Dev Ops and internal business partners.
Participated in daily sprints with technical and non - technical teams to report project status, drive workflow transparency, share real-time information and execute work efficiently.
Planned and facilitated Value Stream Mapping (VSM) work sessions to create a shared understanding of current state processes, and optimize based on critical to customer requirements.

Program Change Manager

Confidential, San Francisco, CA

Responsibilities:

Re-launched a failed product delivery program by utilizing analytical, industry, risk management, and process skills.
Redesigned operational processes to enable and support compliance with emerging rules and regulations.
Developed actionable metrics at the program level.

Confidential, San Jose, CA and Raleigh, NC

Business Operations Manager

Responsibilities:

Lean Six Sigma Black Belt embedded in the Finance Global Shared Services Organization ( Confidential ).
Evaluated process improvement projects based on complexity, business impact and cost.
Restructured “quick win” opportunities to be addressed as facilitated workshop events using Kaizen, Quick Value, and Rapid Improvement Event principles and tools to solve for root cause of process problems.
Coached champions and belts to lead facilitate and execute improvement projects based on critical to customer and quality requirements.
Teamed with leadership and stakeholders to select meaningful metrics at smallest unit to measure incremental improvements.

Program Manager

Confidential San Jose, CA

Responsibilities:

Turned around a stalled sales enablement program by rapidly assessing status, identifying risks, and teaming with leadership to chart a new path to success.
Created program transparency ease of execution
Opening lines of communication and maintaining a pulse on executive, stakeholder and team engagement
Establishing practical program governance, rigor, and cadence, ensuring tight alignment to goals and Cisco's strategic business direction.
Addressed conflicting priorities with open and authentic communication and the goal of reaching shared understanding and consensus resulting in a re-aligned and prioritized sales enablement project pipeline.
Collaborated with Confidential Training, Sales, Services, and Software Vendor to roll out SFDC training across the Americas and LatAm with 100% sales training participation and successful launch of SFDC.
Drove business process improvement across retail finance organization.
Trained and mentored green belt candidates from project selection through certification, guiding business case development, goal alignment, and quantitative/qualitative analysis.
Recommended opportunities for business process improvement based on data analysis (VOB, VOC)

Vice President, Strategic Initiatives Manager

Confidential, Concord, CA

Responsibilities:

Established strategic alliances with Confidential investment banks and third party service providers to structure new products and services for the Warehouse Lending division of the Bank.
Led Salesforce.com implementation, resulting in 80% reduction of paper reporting, 100% end user training Program/Project Management Consulting Engagements