SUMMARY:

• Technology savvy, Charismatic and persuasive get - it-done PROGRAM/PROJECT MANAGAER & CONSULTING executive with over18yrs of IT at Confidential solutions experience who resolves implementation barriers and fuels revenue attainment and customer satisfaction and has managed more than 40+ large complex CRM / Big Data / Data Lake implementation projects for extremely reputed multinational corporations.
• Confidential: Managed 2 corporate highly technical and cutting edge Programs initiated by the CIO ( Corporate Data Lake program, corporate iTrac program).
• Both the programs were in-flight when I had taken over. Data lake program is where we are getting raw form of the data from all channels of Confidential business into Amazon S3 bucket via Sqoop, Hadoop, Amazon EC2, Elastic Map reduce.
• The consumption of data for data scientist and predictive analytics was architected by Hive over S3 and Hive over HDFS cluster.
• Managed 40+ CRM projects national and international held a quarterly consulting revenue of $1M+ in burn.
• Responsibility included weekly revenue forecasting, managing 8-10 projects in a quarter (weekly status call, project status report, project financials), Client relations, 3rd Party implementation partner relations, PO creation, invoice approval, SOW, Resource Allocation and Capacity Planning.
• Propelled client satisfaction from 65% to 85% and helped push license sales.
• Contributed to an $18.4M boost in revenue while cutting operational expenses.
• Prevented a $2.4M revenue loss by averting key system downtime.
• Lowered IT operating expenses $5.85M, driving multichannel cost reductions.
• Centralized IT asset management globally and rationalized $4.2M in asset capitalization.

TECHNICAL SKILLS:

PROJECT MANAGEMENT & CONSULTING STRENGTHS: IT STRATEGIC VISIONING + EXECUTION | P&L + PROJECT MANAGEMENT | CONSULTING REVENUE FORECASTING | PROJECT SOW| 3Party PARTNER CONTRACTS, POs / INVOICE| PROJECT CHANGE ORDER| BID-PACK PROPOSALS |PRE-SALES| VENDOR MANAGEMENT | CHANGE MANAGEMENT | RELATIONSHIP MANAGEMENT | IT GOVERNANCE| ORGANIZATION CHANGE MANAGEMENT | TEAM-BUILDING

IT EXPOSURE: AGILE SCRUM| TAIGA| BIG DATA|HADOOP| HDFS| EMR| AMAZON EC2| AMAZON S3| HIVE| MS POWER BI| HYPERION| EDW|BUSINESS OBJECTS REPORTS|SQL AZURE| AZURE CLOUD| SDLC| CRM |SALESFORCE AUTOMATION| SAAS| WEBSERVICES| BIG DATA | XML|J2EE| WEBLOGIC| WEBSPHERE |IIS | LDAP| MS PROJECT, EXCEL, VISIO, POWER POINT |ORACLE | SQL | CLOUD| BUSINESS INTELLIGENCE |ANALYTICS | SOCIAL MEDIA INTEGRATION | BIG DATA | | IT ARCHITCTURE |

INDUSTRY EXPOSURE: HIGH - TECH |FINANCE |INSURANCE | HEALTH CARE | AIRLINES | AUTOMOTIVE | MANAFACTURING | RETAIL | ENTERTAINMENT AND GAMING | IOT

CAREER HIGHLIGHTS:

SR. PROGRAM MANAGER

Confidential, SAN RAMON, CA

Responsibilities:

• Managed programs (multiple work stream & Project Manager) through their entire life cycle.
• Providing weekly program updates to the CIO.
• Working cross-functionally with CIO, Sponsors, business units and Technology in planning, delivering in tight time line and budget.
• Managed Program Scope, Budget, Forecast and timelines. Reported on Program’s health /status. Reported on risks, budget and change requests.
• Managed Vendor’s SOW & expectations.
• Facilitate Technology design sessions workshops, Steering Committee meeting, Sponsorship Change Request meetings.
• Used Plan View for Program Actuals, Financial planning, resource planning.

Technology and Tools: Agile methodology, Taiga, Big Data, Hadoop Cluster, EMR, Amazon EC2, Amazon S3, Hive, PeopleSoft, Macanomy, Microsoft Power BI, Hyperion Cube, SQL Azure, EDW, Business Objects reports, Service Now, CIC, QlickView, MS Project, Plan View

SR. PROJECT MANAGER

Confidential, SAN MATEO, CA

Responsibilities:

• Created bid-pack Proposals, SOW, Project Plan, Communication Plan and Resource Allocation for new projects.
• Managed 8-10 projects per quarter holding weekly status call for each of the project with project sponsors and team going over the scope change if any, status report, risks, budget and change order if required due to change in scope.
• Managed the project through its entire life cycle. Worked cross-functionally with Client Executives, Sponsors, Support Directors, Customer Advocates, Sales Directors, Product management and Engineering to make project successful and deliver in tight time line and budget.
• Accurately forecasted revenue for the quarter for each of the project on a weekly basis.
• Managed 3rd Party implementation partners, contracts, deliverables, purchase orders and invoices.

PROGRAM MANAGER

Confidential, LAS VEGAS, NV

Responsibilities:

• Eliminated intradepartmental conflicts impacting up to 30 simultaneous projects. Identified problems, process lapses, and redundancies by conducting an end-to-end IT operational assessment. Retired misaligned projects and redirected funds into strategically aligned initiatives.
• Refined change management processes as approving member for Change Advisory Board. Formulated and rolled out protocols for routine, urgent, and emergency changes.
• Refined project management and improved on-time, on-budget project deliveries by implementing PMO tollgates and lifecycle methodologies. Bolstered support process, FMEA, ICOPS, and change management practices.

PROJECT / IT MANAGER

Confidential, SAN FRANCISCO, CA

Responsibilities:

• Directly reported to CTO and had 5 direct reports (region heads) and indirect reports of 186 person team worldwide.
• General operation management, introducing operational efficiency, Support operations, international expansion, Outsourcing, IT Infrastructure, Cost, Budget, SOX Compliance, Process & Methodology, Vendor management, forecasting, contract, price negotiation and staff, project development and Setting up IT offshore operations.

SR. MANAGER, CONSULTING & SUPPORT

Confidential, SAN JOSE, CA

Responsibilities:

• Held accountability for all consulting and business development initiatives and operations, high-tech and strategic, business management consulting company.
• Manage 100+-person NA team consisting of consultants, managers, customer advocates, pre-sales and support professionals.