EXECUTIVE SUMMARY:

• As a communication and marketing professional in a service - driven IT organization, visualizes the big picture and company assets, aligned with change, and proactive competitive solutions. Expertise includes: marketing strategy and planning, social media, and customer advocacy. integrated across multiple functional areas - including IT, Operations, Business Services. Knowledgeable in Cloud, Mobile, and Security.
• As a resourceful planner - leverages skills in project management, methodologies, and collaborative relationships aligned with service-oriented partners driving results and meaningful details.
• A self-starter, with a positive, flexible mindset for managing multiple projects.
• Supports effective marketing and strategic business plans to create mutually impactful corporate and community programs
• Follows cue in developing segmented content effectively with the ability to define, prioritize and assess strategic communication initiatives concise and influentially of IT’s brand
• A visible contributor, creative, high energy, proactive and resourceful self-starter who does what it takes to get the job done
• Successfully motivates and articulates with diverse cross-functional teams with positive persistence
• Refines messaging materials such as: collateral, presentations, social media - email blasts, and newsletters for C Level management
• Analyzes and develops new partners and channel programs, tracking measurable performance
• Proficient in: WebEx, SharePoint, Databases and Microsoft Suite
• Manages operations in: Facebook, Instagram, YouTube, Twitter, and LinkedIn for CIO
• Manages multiple overlapping projects with aggressive schedules with an eagle-eye for attention to detail, always ensuring deadlines are met

WORK EXPERIENCE:

Confidential, Santa Clara, CA

Program Manager

Responsibilities:

• Demonstrates continuous effort to improve internal and external customer relations, decrease turnaround times, streamline processes, working cooperatively and jointly to provide quality seamless customer service
• Manages service procurement for third party Confidential owned fleet
• Cultivates relationships with service vendors, ensuring Confidential receives favorable terms and pricing for purchases and servicing
• Ensures compliance with policies on expenditure authorization, purchase orders, and contracts
• Prepares written financial and inventory reports relating to the program
• Identifying, evaluating, negotiating, and assists managing vendors
• Conducting or participating in supplier audits, recalls, and risk management ensuring the best leverage of Confidential ’s company dollars

Confidential, San Jose, CA

Communications Analyst

Responsibilities:

• Processes efficiency and supporting overdue updates to the data collection for Confidential Policy & Process Central
• Supports global the Business Management Systems in maintaining, promoting, and achievements in preparation for internal audits
• Analyzes approved and updated CPPC documents for the review process with appropriate stakeholders and functional teams

Confidential, San Jose, CA

Responsibilities:

• Supported multiple internal communications initiatives, acquisitions, and transitions: including writing, editing, and event execution collaborating with both departments
• Composed content in newly created blog, and Twitter initiative, posting publications about news features for the CIO and VP of Operations, building followers from 0 - 160 followers in one month.
• Assessed and managed SM platforms, building an online community portal for C-level managers
• Worked closely with public relations team promoting various initiatives, including messaging, announcements, presentations, lead gen, and proactive employee communications
• Monitored employee feedback and topics of discussion on Jive and Yammer
• Assisted in managing external PR agency (Lewis Pulse) on development and execution of strategies; and programs supporting overall PR plan
• Provided additional project-based ad-hoc support as needed across the group

Confidential, San Jose, CA

Internal Communications Project Manager

Responsibilities:

• Facilitated strategic planning and execution of newly designed interactive projects to promote internal global programs. Mentored under the leadership of Sr. Director of Communications.
• Created new and flawless ‘program-in-a-box’ that enabled and sustained simultaneous communication across global sites for a company-wide IT team program
• Led strategy and execution across functions and phases on company intranet landing page
• Wrote various communications and articles for company brand and Intranet site
• Collaborated with creative team, delivered and continuously refreshed targeted content for employees, managers and directors
• Generated communication strategies and newsletters for internal programs
• Managed, proofread and archived marketing collateral, including design, photos and videos
• Active volunteer member on planning committee for company-wide community events
• Event marketing support for leading Silicon Valley organizations
• Delivers publicity and communications to audiences of 500+ on topics of emerging ideas, technology and entrepreneurship
• Create monthly press releases to pique interest of VC’s, publicists and bloggers
• Engage with voice of customer through social media programs,

Confidential

Event Marketing Development Manager

Responsibilities:

• Cultivated and managed a high-level and sold out event of 500+ people, increasing revenue by 20%
• Increased communication by 50% by collaborating with team and email campaigns
• Improved team empowerment, motivation and exceeded expectations of 10 to 50+ people
• Created four new innovative themes for annual events that improved brand recognition
• Developed effective public relations strategy, leading to local news coverage
• Successfully implemented more than 75 sponsors with volunteers and board meetings, 16 events and three capital campaigns
• Reached my goal for passion and contribution for the growth of a sustaining organization, by making a tremendous impact in the organization and community

Confidential

Customer Care Manager and Tradeshow Specialist

Responsibilities:

• Ensuring marketing and sales support for a start-up, embedded online-interactive webcast platform for video-on-demand and automating streaming media.
• Mentored under the leadership of SVP of Sales.
• Implemented event and tradeshow management processes and reduced costs by 25%
• Initiated client relationships by turning problems into solutions, increasing retention by 40%
• Increased efficiency of backend support operations using interactive streaming media videos and trailer banners for television, eLearning and virtual home tours for the real estate market

Confidential

Sales Analyst Manager, Sales Operations

Responsibilities:

• Provided sales analysis for Confidential global outsourcing.
• Mentored under the leadership of SVP of Sales.
• Implemented sales process for developing sales revenue
• Researched and redesigned solutions for sales forecast and business development
• Project team member planned detailed requirements to convert a billing system for EBS (Enterprise Business Solutions)