We provide IT Staff Augmentation Services!

Lead It Pm/ Program Manager Resume

2.00/5 (Submit Your Rating)

SUMMARY:

  • A competent Program / Project Management Professional with 15+ years of industry experience in IT Portfolio/ Program and Delivery Management.
  • Passion for delivering complex projects/programs leading the team from front across multiple functional areas as a collaborative way to achieve aggressive business goal.
  • Well equipped with delivering projects using Waterfall, V process and Agile models.
  • Have working experience in US geography for 10+ years and played diversified roles as Lead IT Project Manager, Program Manager, Portfolio Manager and Project Manager for different clients.
  • Excellent interpersonal and communication skills with deep understanding of Banking, Finance, Healthcare and Insurance industries backed by strong focus on quality.
  • Comprehensive understanding of PMLC (Project Management Life Cycle) starting from Requirement gathering, Design, Development till Implementation by execution of Project Framework as defined in PMBOK including Scope/Change Management, Time Management, Cost/Budget Management, Risk Management, Resource Management
  • Sound knowledge of SDLC with strong quality focus towards Unit Testing, Performance Testing, Review Processes, Defining Test Strategy, Defect Root Cause Analysis
  • A certified PMP with Six sigma black belt always adhering to enterprise project management guidelines and PMI best practice as per PMBOK; has thorough understanding of quality approaches like CMMi, ISO9001: 2000
  • Expertise in managing projects using Agile, Waterfall and V process models
  • Working experience in Piloting and implementing Waterfall to Agile migrations and SCRUM of SCRUMs projects, with teams deployed in multiple geographies
  • Proven history of successfully defining and delivering large scale solutions upto 90,000+ hours, in a Client - focused, IT and operationalprojectenvironment
  • A creative problem solver with strong analytical skills and technical inclination with hands on experience towards Web technologies, Client Server and Mainframe
  • Experienced in Agile software development and release management using SCRUM
  • Proven track record of completing projects under budget; tracks and forecasts hours on a timely manner in Clarity; used Clarity extensively to allocate hours for resources for forecasting which is used for platform demand and supply
  • An effective leader and communicator with strong interpersonal and leadership skills
  • Strong business acumen backed by domain knowledge of Life Insurance, US credit card, Finance, Private Label Credit Card processing, General Ledger, Invoicing.

CORE COMPENTENCIES:

  • Customer Relationship
  • Stakeholder Management
  • Budget Management
  • Status and Dashboard reporting
  • Change Management
  • Delivery Management
  • Schedule Management
  • SLA Management
  • Risk Management
  • Escalation Management
  • Retail Banking and US Card
  • Life Insurance
  • Finance/General ledger/ Collections
  • Healthcare

TECHNICAL SKILLS:

Operating System: MVS, UNIX, MS DOS, Windows 95, Windows 98, Windows 2000 and Windows XP/2003, OS 390

Databases: MS-Access 2.0/7.0, SQL Server 7.0 and above, ADSO, VSAM, Essbase Hyperion, Oracle 8i,DB2

Programming Languages: Visual Basic.Net, .Net 3.5 framework, SQL Gupta, Centura, Oracle, IDMS, Cobol, JCL, PL/SQL and MS SQL Server and Business Objects 5.1.7, Java, EJB, JSP, CICS

Middleware, Tools and methodologies: Siteminder/Ldap/VM Ware/ Clear Case/ Visual Source safe /Citrix /Oracle Developer (Forms and Reports),TOAD, MS Office, Visio, Test director, Crystal reports 7.0, Win runner, ERWIN, SQL Plus, JDBC, Web logic server, Microsoft SharePoint Server 2010, RTM, DB2Connect, MQ, HPSM, EPIC (Enterprise Planning and Information Control),Clarity, MS project, Excel, Visio, Kintana, Support central, PowerPoint

SDLC framework: Agile, SCRUM, V- process, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Lead IT PM/ Program Manager

Responsibilities:

  • Managing Forbearance Tools project from IRIS platform. This is a collection project in which various offers are being made to the customers who are going thru hardship. The project is of 3000+ hours; as we are moving towards testing, project is on schedule, on budget as per the forecasted hours and no defects have been logged for IRIS
  • Responsible for managing Balance Build Teaser Expiry project. This is a regulatory project in which we would be able to tell the expiry date of the teaser rate and the go to APR once the teaser rate expires. This is a project of 5000+ hours involving RTM and TSYS; although this is a very complex project, able to target the end date as expected by business customers
  • Managing VISA/MC 12.2 upgrade project from IRIS platform; a project of 1000+ hours
  • Trying to set up a brand new Agile team to deliver one of the complex projects for IRIS in case the dependant platforms have outage
  • Took initiative to have Agile training for all the PM’s in Confidential
  • Modified Release Management process for IRIS BAU and published
  • Working with PRM team for burn down chart to be prepared from Clarity with the budget data
  • Mentoring project managers in the team by reviewing metrics and providing guidance
  • Took lead in PCI DSS pilot for ODS platform

Confidential, Richmond, VA

IT Program Manager

Responsibilities:

  • Managed 6 Beta releases on time which were on a very aggressive schedule to migrate 110 workflows using Agile methodology. The Agile set up is done to bring business and IT on the same room and doing the daily stand ups to monitor sprint progress and resolve issues
  • Managed the budget of 90,987 hours successfully; this includes the forecasting of all the teams and monitor their hours in Clarity.
  • Managed the change requests successfully. Change control board had been set up to review all the requested CR’s on a weekly basis and priotrized them to send to development shop
  • Built strong relationship w/ business community which helped quicker turn around for Change Request decisions
  • Published weekly progress dashboard for VP+ audience consumption
  • Supported Enterprise System Architecture
  • Managed burn down and negotiate w/ business for any scope modifications
  • Worked w/ business to rollout IRIS successfully to 3500 agents to call centers all over the world; remaining 9000 agents were migrated successfully by end of March, 2012
  • Managed BHO rollout successfully. This was especially critical for the Collections Agents
  • Managing the CORE Framework release co-ordination successfully by comprehensive project plan
  • Received appreciation from Operations partner for delivering excellent quality code to Production. There was no severity 1/2/3 incidents after PROD rollout
  • Effective Risk Management by highlighting critical Risks and seeking help from leadership team when necessary
  • Also successfully shutdown ProphIT making sure all the agents have started using IRIS

Confidential, Richmond, VA

IT Project Manager

Responsibilities:

  • Delivering CPR successfully worth of 11,000+ hours project which replaced Confidential payment database
  • Rolled out IE8 migration project successfully to 10,000 ProphIT/Trol/Privacy agents
  • Executing Canada Chip, Delta Partnership, Judgmental Decision projects successfully each worth of > 3000 hours
  • Received award and appreciation for successfully delivering Delta partnership, Payment Replacement and Canada Chip program
  • Effective Risk Management and timely escalation
  • Flawless execution of multiple Regulatory/ partnership/ new initiative projects, each > 5000+ hours delivering all the critical projects on time and within estimated hours
  • Streamlining Solution Delivery process and focusing on defect free delivery
  • Tracking milestones by comprehensive project plan
  • Creating SoW’s and getting approval
  • Supported Enterprise System Architecture
  • Enterprise system implementation management
  • Gained confidence in delivering complex projects from Capone senior management
  • Overall owner of SLT dashboard for stakeholder review meetings

Confidential, Plano, TX

Portfolio Manager

Responsibilities:

  • Take the total ownership of the delivery from offshore and managed the team of 45
  • Meet or, exceed the defined SLA’s as per MSA
  • Streamline the current delivery process to make it resource independent
  • Work with Onsite team to establish project pipeline
  • Streamline estimation process
  • Establish a JIT resourcing model to respond to the quick and dynamic nature of the business
  • Motivate and Lead the team for higher customer satisfaction
  • Managed the budget of $3MM successfully

Confidential, Milwaukee, WI

Program Manager

Responsibilities:

  • Planned applications and resources for a quarter in the most optimized way
  • Worked with Client manager to prioritize applications
  • Upon approval, executed the plan to meet all the governance metrics
  • Part of COTS implementation team to evaluate future operating system
  • Accurate projection of balance efforts on a weekly basis to meet budget guidelines
  • Built strong relationship with user community
  • Built solid implementation plan to rollout tier-1 apps w/ 1000+ users
  • Enterprise system implementation management
  • Used factory model effectively to have min. idle time for resources

Confidential, Milwaukee, WI

Sr. Project Manager

Responsibilities:

  • 9 Products with more than 150 business requirements
  • The first release (Nov, 2007) was the biggest implementation in NM history and was highly appreciated by CTO
  • Total 800+ entities were moved to Production in 3 Releases
  • 30,000 + hours of effort
  • 0 Post Delivery Defects
  • Responsible for entire delivery of the project end to end
  • Coordinated with different IS teams including Actuarial, NB, POS
  • Created project plan for 3 releases and stick to the schedule w/ 0% deviation
  • Managed change controls throughout the Life Cycle of the project
  • Provided accurate status and dashboard for upper management highlighting cost, schedule, and quality metrics
  • Always led the team from front providing solution at crisis
  • Enterprise system implementation management
  • Created detailed level planning including implementation planning, testing strategy, Actuarial testing planning

Confidential

Project Manager

Responsibilities:

  • Worked extensively in large proposals; used PERT,CPM, WBS, Gantt charts for scheduling/estimation, critical path determination
  • Created account level standard processes for project plan, BCP/DRP, security processes, account Induction, tracking billing milestones
  • Led customer audit for ODC w/ 0 Non Compliances
  • Ramped up team

Confidential

Project Manager

Responsibilities:

  • Define Service Level Agreement (SLA) for phased transition
  • Successfully complete the transition for 3 teams, on time resolution for all the tickets raised

Confidential

Project Manager

Responsibilities:

  • Was pioneer to implement DB2connect in Confidential using COTS implementation
  • Received client award for completing yearly support w/o any issues for first time in history
  • Received appreciation from Confidential ’s senior management for flawless SLA management for extended period of time
  • Successfully created a team by continuous coaching and mentoring to retain the knowledge of critical financial apps
  • Enterprise system implementation management
  • Financial Systems Design
  • Created Knowledge Transition plan using Six Sigma methodology (DMAIC) and successfully executed for Confidential ’s different vendors
  • Financial Systems Design
  • Set up the processes at offshore for 24X7 support
  • Met the SLA along with maintaining the mandatory operational parameters
  • Took initiative to do Team building activities to create high performance team
  • COG won the best project award
  • Got highest rating from customer

Confidential

Project Manager

Responsibilities:

  • Led team of 30 people in 3 projects to meet customer defined SLA for insurance and payroll processing applications
  • Met all the SLA metrics continuously for 6 months in a row
  • Built the knowledge management site for effective Resource and Transition planning
  • Took initiative to do Team building activities to create high performance team

We'd love your feedback!