FUNCTIONAL SKILL AREAS:

Project Management Operations Management - Technology Management - Process Management Change Management - Cross Functional Team Leadership - Client Relations

SUMMARY:

Technology Operations Manager with experience in a large scale, multi-tiered, enterprise infrastructure environments, throughout a global industry. In depth, hands on and working knowledge of Web based technologies, Networking and messaging systems, as well as disaster recovery, monitoring, capacity and risk management. Proven success developing strong leadership and client relationships using interpersonal communication skills. Accomplished in all facets of systems development lifecycle from conceptual design through implementation and support. In-depth, working knowledge of Web based technologies, IIS, .NET, SQL, SharePoint, Windows server, Networking and messaging systems. Demonstrated Six Sigma Green Belt, mastering complex, multi-functional processes. Results oriented project manager, throughout a global enterprise.

TECHNICAL SKILLS:

• Active Directory, Internal and External
• External (DMZ) Networking Architecture
• Infrastructure Development and Delivery
• Web Services Integration
• Microsoft SharePoint 2007/2013
• IIS 5.0, 6.0, 7.0 and .NET 1.1, 2,0, 3.x, 4,0
• Microsoft Office Suite - Word, Excel, PowerPoint, Project, Visio
• Internal/External Network Infrastructure
• Data Center Management
• Microsoft Exchange Server 2007, 2010
• Microsoft Windows Server 2000-2008
• SQL Server 2005, 2008
• TCP/IP-SSL-HTTP(S)-(S)FTP

EMPLOYMENT HISTORY:

Confidential, Hightstown, NJ

Interim Separation Project Manager

Responsibilities:

• Coordinated the manual mailbox migrations, MX Record Cutover, SCCM, PKI, Citrix, VDI (virtual desktop), SharePoint server and site migrations.
• Synchronized with key stakeholders, technical leads and business to ensure smooth migration
• Facilitated, lead any troubleshooting issues that may have arisen post migration.
• Report to business, Atos teams daily.
• Update project schedule as required.
• Resource allocation and timesheet approvals.

Confidential, Raritan, NJ

Technology Operations Manager

Responsibilities:

• Managed off-shore personnel deliverables for commitments and quality, ensuring efficiency, timely completion of work assignments and commitment of service level agreements to clients were met.
• Developed strong relationships with supporting organization teams, including, but not limited to, Application Services, Engineering, Networking, Database, Hardware, Storage and Backup, facilitating incident and capacity management, infrastructure upgrades and change control processes.
• Communicated to senior level management and the leadership teams in the areas of process improvement, complex escalations (critical outages, large scale infrastructure updates, new technologies)
• Assisted in development of global processes, procedures, and automation. Negotiated SOWs and SLAs for applications and infrastructure with input from respective clients, teams and management.
• Change management SME (Service Now), trained internal, offshore and application services teams.
• Actively engaged in the retirement of the legacy environment, both UNIX and Windows, resulting in an average yearly cost savings of $750K.

Technology Manager

Confidential

Responsibilities:

• Transitioned new / existing service or technology from engineering through operations, utilizing the ITIL methodologies.
• POC for SharePoint Application and infrastructure, quarterly SharePoint updates / hotfixes, installation and testing of new WebParts, eRoom and Lotus Notes migration and any project relating to DMZ (server and / or application).
• Maintained all service intake requests relating to SharePoint.
• Played major role in readiness of external Web 2.0 zone, working with network teams to ensure all required firewall ports for monitoring, backup, and database access were open and functional.
• Developed application transition processes from pilot to production environments, providing turnover to operations for continual deployment and support.
• Managed large scale project, successfully migrating disparate DNS environments across global organization to single DNS infrastructure. Led team of 8, established timelines, milestones, deliverables, and completed ahead of schedule and within budget.
• Received award for Data Center Consolidation project, identifying and retiring legacy Windows 2000 servers, resulting in yearly cost savings of $500K.

Technology Manager

Confidential

Responsibilities:

• Improved client experience by employing standardized operating systems, applications and monitoring tools.
• Designed and deployed external Active Directory infrastructure (DMZ facing), which was instrumental in deployment of external applications, LPA (Limited Partner Access), the external shared web hosting environment and Identity Management (single sign-on).
• Provided stable, secure Windows Web Hosting environment for North America in both dedicated IIS and shared .NET environment, implementing internal and external URL monitoring, capacity management and reliable backup.
• Provided technical consultation for clients in development and deployment of over 100 web sites, including Global Access Equity used for managing executive compensation, making recommendations for site layout, application and database and Web levels.
• Ensure all servers are compliant with the latest service packs and security patches as well as the most current anti-virus protection.
• Traveled to Singapore to train colleagues in the deployment and support of .NET applications within their infrastructure.
• Designed and deployed external Active Directory infrastructure (DMZ facing), which was instrumental in deployment of external applications, LPA (Limited Partner Access), the external shared web hosting environment and Identity Management (single sign-on).
• Reporting to the Director of Engineering, assessed and collaborated with various teams to provide a clear and concise progression of technologies from concept through support.
• Developed standards and processes for proper turnover of technology or service from Development to Deployment and Deployment to Operations and acted as liaison, ensuring proper processes, documentation and procedures were followed.
• Supported Project Manager, ensuring process compliance through critical stages of projects.
• Organized, led and implemented largest internal Six Sigma project, during which obtained Green Belt in Process and Design Excellence. This project consisted of 26 separate sub - processes which detailed how a technology or service channeled from conception through design phase into development, deployment and finally support.
• Managed day - to-day operations of Global Messaging / Windows support teams. Participated in quarterly and year-end reviews for Global Messing Staff.
• Spearheaded Operations Global Messaging / Windows Support team by developing monitoring standards, escalation procedures, and staff training for operational support of Microsoft Exchange in 7x24 environment.
• Developed and maintained standards, policies and metrics, which was later adopted by other operational teams, including SOWs, SLAs, DAC.
• Established quarterly and year-end departmental and developmental goals, providing feedback focused on accomplishments, areas of improvement, employee development, and obtainment of career goals.
• Coordinated shift scheduling for team of 12, providing 7x24 hour support.

Sr. Consultant

Confidential

Responsibilities:

• Supervised daily operations for newly formed Global Messaging team. Provided high - level support to diagnose, isolate, troubleshoot and resolve problems for Windows Server and Exchange infrastructures, both proactively and as reported by clients, utilizing monitoring tools, administrative consoles and collaborating with Network, OS, hardware and backup teams.
• Provided technical and operational assistance to new Global Messaging staff members, increasing their knowledge and expertise in technology, processes and procedures.
• Liaised between Operations and Deployment, providing knowledge base of ongoing problems / resolutions and upgrades.
• Developed and maintained all technical and operational documentation and procedures, including architecture documents and diagrams and standard operating procedures (SOPs), to be used as detailed monitoring guidelines.
• Established Delivery Acceptance Criteria (DACs), providing a list of requirements that must be satisfied prior to delivery of a technology or service to Operations for support.
• Received Award for participation in first Global Incident Response Team formed after virus invaded messaging environment
• Award for implementing capacity management tools for MS Exchange and Windows servers. These tools were leveraged within other operational departments.
• Engineered messaging and global directory solution across organization to consolidate and retire disparate email systems into single infrastructure, assist and train field engineers with documented installation procedures and provide end - user training.
• Architected, designed, built and supported 1st Active Directory (AD) and Microsoft Exchange Infrastructure for 120K+ users, globally, resulting in 1st AD infrastructure and Global Address List in organization.
• Built and deployed AD, WINS, and Exchange servers servicing North America, EMEA (Europe, Middle East, Africa) and Asia Pacific, serving as hub for all other servers installed across regions.
• Implemented 1st monitoring tools for Windows and Microsoft Exchange servers through administrative consoles, SCOM and NetIQ, as well as backup strategy utilizing NetBackup, enabling mailboxes to be easily restored.
• Evaluated and tested SNMP monitoring tools, monitoring bandwidth and utilization in conjunction with network team.
• Documented, trained and supported Delivery teams for site installations and migrations with tandem teamwork and checklists.
• Received Global Messaging Infrastructure award for deploying 1st global messaging infrastructure in a global organization.